The watch just updated to 7.0.2 and is now not displaying incoming calls but it is able to make calls? I reset the watch and it is still not working....
[Re-Titled by Moderator]
Apple Watch
I have an open case with Apple Enterprise support on this issue for the last few weeks. They have pulled diagnostic logs from my phone and watch multiple times. They seem eager and willing to find the issue. In my experience in troubleshooting this I feel it is vehicle specific. I have a 2020 Hyundai Palisade with wired CarPlay that has the problem. My older Nissan with an aftermarket CarPlay receiver has no issues. For me, the issue occurs only when I cut the car off and open the door so the infotainment system then shuts off "before" I pull the lighting cable, about 90% of the way I do it. If I pull the cable from my phone before CarPlay shuts off I NEVER have the issue. I have tested and tested this so many times I've lost count. I think it has something to do with the way the vehicle is sending a disconnect or maybe not sending the disconnect command to the phone so perhaps the phone still think it's connected to CarPlay in some way. Rebooting the phone resets this. This would explain why it doesn't happen to everyone. For the wireless CarPlay users if you turn off WIFI before you shutoff your vehicle do you still have the issue? I think there have been several posts that this was proven true. For you wired folks like me, if you unplug the lightning cable before your CarPlay turns off does your watch ring normally every time? I am sending more diags to Apple once I get home today as requested by Apple Engineers. I am very hopeful we are getting to a resolution with this.
it happens to me last two months. always help me to make restart of watch and iphone. From last week my partner has the same problem. But it always works one or two weeks and then again the same problem :/
I have erased / unpaired my Apple Watch 6 Cellular multiple times to correct this problem of it not ringing for phone calls. The erasing / unpairing does fix the problem but only for a temporary period of time. Within a few hours the watch stops ringing and i have to go through the process all over again. I have no issue making phone calls but it will not ring for incoming calls. Paired to an iPhone 12 Pro Max. This issue has been going on for a while. After two phone calls to Apple for trouble shooting they said it has to be brought into a store for service.
I know some have reset both their phone and watch and restored from backup. Has anyone reset and not restored from backup? Setup phone and watch as though it were brand new without any of your personal data or apps to troubleshoot this specific issue? I have not taken the time to do this just yet. Something I just noticed as a setting on my iPhone Watch app. Watch > General > Airplane Mode > Bluetooth was turned on. I just disabled this and will test the next time I connect to CarPlay. I would assume this would essentially prevent any Bluetooth connection from the phone to the watch so all communication would have to go over cellular or Wi-Fi. I have a case open with Apple Enterprise Support so will see where this gets us. Also does anyone have this issue with the Wi-Fi only watch, no cellular?
FYI...I just contacted Apple and this is what I got from them...
“But I can say we're absolutely looking into the issue and working to get it resolved. I can't give an exact time frame, but definitely keep your Watch up to date, and you should see that soon!”
I would recommend everyone jump on with Apple support ASAP and let them know the issue. The more people that tell them it’s an issue the quicker they will get it resolved. It takes just a couple of minutes but they don’t monitor this message board. So please get on with support and tell them you’re having the same issue.
I have found a thread in the developer community talking about this issue (It's 100% Wireless Apple Carplay related):
No calls on Apple Watch after using CarPlay:
Is this happening for all calls, or just from a particular number? If you turn the Watch off, does the call come to the phone?
I confirmed that carplay is causing the issue. Hope they find a solution soon, it is making me crazy, and restart the phone every time I get out of the car is not acceptable.
Ios 14.1 and watch os 7.0.2 5th gen is not notifying me as well for calls on my watch. I have missed multiple calls and facetimes. I have even restarted both devices and repair'ed the watch. Same issue persists. I have noticed it some even with texts.
Calls only show on the phone and I always use silent mode vibrate due to having a watch. Seems to be a update conflict that needs to be addressed asap.
This is exactly what happened to my watch 6, I never thought it was due to the CarPlay. I have to re-start the phone to get the watch to ring every time when I use CarPlay. Anyone has solution to this?
I posted similiar suggestion several weeks ago but I noticed that it was not always working, then I stopped trying. I will try it again.
This was my post:
I don’t know if it is a coincidence but I turned off the wifi from my phone (when connected to carplay) then turned off and locked my car, then I go home and called myself from wifes phone and watch ringed. I will try it next time, can you try it also? Hope it works all the time, it is better than restarting the phone until Apple fixes it.
>I think it has something to do with the way the vehicle is sending a disconnect or maybe not sending the disconnect command to the phone so perhaps the phone still think it's connected to CarPlay in some way.
Agree
>For the wireless CarPlay users if you turn off WIFI before you shutoff your vehicle do you still have the issue?
Unfortunately, in my wireless case such workarounds doesn't provide consistent outcome.
Meaning, when I quickly jump out of the car after parking with headunit still on and carplay connected ( as I always did on ios13 and it was all fine), with ios14 calls will be broken 100%.
If I manually disconnect carplay/wifi, or alternatively just switch off the car and fait few mins for headunit to go to sleep before exiting the car, afterwards calls may work or may not work. Lottery.
>I am sending more diags to Apple once I get home today as requested by Apple Engineers. I am very hopeful we are getting to a resolution with this.
Actually bug is present and reported since ios 14 beta 1, ie since July 2020. So I'm loosing faith...
The only consistent solution for me is rebooting the phone after disconnecting from CarPlay. This works every single time.
Rebooting works for me, but is just a bandage. Did we confirm if this is a "some" watches or "all" watches thing?
This bus is fixed in iOS 14.5 Beta 2
I am using iOS 14.6, its fixed for me.
Apple Watch Series 6 not ringing on incoming calls
