Apple Watch Series 6 not ringing on incoming calls

The watch just updated to 7.0.2 and is now not displaying incoming calls but it is able to make calls? I reset the watch and it is still not working....


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Apple Watch

Posted on Oct 13, 2020 8:35 AM

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Posted on Jan 13, 2021 11:52 AM

I have an open case with Apple Enterprise support on this issue for the last few weeks. They have pulled diagnostic logs from my phone and watch multiple times. They seem eager and willing to find the issue. In my experience in troubleshooting this I feel it is vehicle specific. I have a 2020 Hyundai Palisade with wired CarPlay that has the problem. My older Nissan with an aftermarket CarPlay receiver has no issues. For me, the issue occurs only when I cut the car off and open the door so the infotainment system then shuts off "before" I pull the lighting cable, about 90% of the way I do it. If I pull the cable from my phone before CarPlay shuts off I NEVER have the issue. I have tested and tested this so many times I've lost count. I think it has something to do with the way the vehicle is sending a disconnect or maybe not sending the disconnect command to the phone so perhaps the phone still think it's connected to CarPlay in some way. Rebooting the phone resets this. This would explain why it doesn't happen to everyone. For the wireless CarPlay users if you turn off WIFI before you shutoff your vehicle do you still have the issue? I think there have been several posts that this was proven true. For you wired folks like me, if you unplug the lightning cable before your CarPlay turns off does your watch ring normally every time? I am sending more diags to Apple once I get home today as requested by Apple Engineers. I am very hopeful we are getting to a resolution with this.

155 replies

Jan 12, 2021 9:15 PM in response to skress31

Just an update.


After disconnecting from car play the watch doesn’t receive call notifications anymore. (This is after a factory reset on both the watch and phone with a new setup, not from backup)


as mentioned before my wife has the same setup and hers works after disconnecting from CarPlay.


hopefully apple sort this out as it’s annoying!


Jan 13, 2021 4:14 PM in response to zlobus

It's great to get the updates guys! Please keep us posted if you hear anything more! This is ongoing the past couple of months and I'm not holding out much hope either....


But at least there is a good few examples of the issue.


Is there anything I can do to raise this?


I've submitted it through feedback on the latest beta version but I don't know if I could do more?


Similar issues as above - BMW Wireless Carplay, iPhone 12 Pro Max and Apple Watch 4.

Jan 13, 2021 8:59 PM in response to Brianm900

>Is there anything I can do to raise this?

I've submitted it through feedback on the latest beta version but I don't know if I could do more?


Maybe with iphone 12 you may want to contact support as some others.

With my "old" devices support has expired, and I'm not going to pay a cent for the new, until this is resolved.

So I also have submitted via the feedback app. Case is still "open", with no comments. Same as two other open case that I submitted in ..... 2015.

Mar 13, 2021 11:44 AM in response to ctaskin

I think you are right, but can you explain how you confirmed this? I tried to test it as well before and after getting in my car (CarPlay activates automatically). I called myself from another phone and my watch "rang." After returning from a trip in the car, I re-dialed myself and my watch "rang" again. But I did not answer either of those calls. If you could share how you tested it, I would like to try and replicate.

By any chance has anyone who has this problem also have a problem with Time To Leave notifications not working on calendar invites? This started happening at the same time when I bought my Apple Watch 6 (I upgraded to an iPhone 12 at the same time). I find it coincidental that both of these things started happening at the same time. And, I also did test invites before and after CarPlay activates and Time To Leave notifications seem to stop working afterwards.

Apr 19, 2021 12:24 PM in response to ted7545

I've been going insane over this and did not put two and two together regarding Wireless CarPlay in my BMW. I just erased my Watch and installed as new, also restored... went from iPhone X to 12 Pro Max thinking it would fix it, but it has not. It has been fixed by resetting my phone and watch for a while, but then that stopped correcting the problem. This has been happening for some time it looks like. It's hard to believe there has not been a fix yet.

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Apple Watch Series 6 not ringing on incoming calls

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