iPhone 12 Pro charging slowly with Magsafe charger

I bought the MagSafe charger with the 20w brick this week and have been used to charging the iPhone XS, it’s noticeably slower as usual since it’s not compatible.


But my iphone 12 pro arrived today and added my MagSafe clear case and have been using the MagSafe charger with the 20w. It was a 61% battery right at 4:00pm, when I checked at 4:30, it was sitting a 64%. I thought it was supposed to 15w superfast charge, am I missing something? Is it a Hardware defect, is it the MagSafe case? If i use my 20w usbc to usb lightning it would have been at 90% within that time frame, maybe my expectations were high, but even then the phone feels super hot to touch.


Everything’s apple branded.

So to recap Iphone 12 pro, with apple MagSafe clear case, with the MagSafe clear charger for the 12 pro and the newly released 20w power adapter. I used all of these and have noticed it’s still slow, ****, my Apple Watch series 6 reached a 100% before the phone did.




[Re-Titled by Moderator]

iPhone 12 Pro, iOS 14

Posted on Oct 23, 2020 3:05 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2020 2:59 AM

Just left the Apple Store at Marina Bay. The Genius did a thorough check to my 12 pro and tried another MagSafe charger. It charged normally. So the outcome is the MagSafe charger I have is a defective unit. I've applied for a refund.

I would suggest anyone who has this issue to visit Apple Store, or just get a refund or exchange with the MagSafe charger.

67 replies

Nov 14, 2020 6:58 AM in response to Ropen

I purchased the IPhone 12 mini and a mophie 3 in 1 wireless charging stand. After charging the phone all night it only reached 84% of the battery capacity. I contacted Apple support and I was told that I need To wait 24 hours to get the battery charge at 100% as the phone it, learning all the apps and it’s battery lifetime. If the issues continues after 24 hours to call back.

Oct 23, 2020 7:37 PM in response to Ropen

Hello, Ropen,

Have you tried charging the phone without the case on? If it is super hot I would take it off of the charger as soon as you can (heat can damage the battery and internal circuitry)


Try contacting apple about this one, I don't know enough about the iPhone 12 to really help here. You can contact them by scrolling up on this page to the top right corner where it says "Contact Support".


Have a good day,

CJM

Oct 24, 2020 6:39 AM in response to Ropen

Thanks for the reply. I contacted support and got the same response and troubleshooting. I’m debating returning MagSafe at this point, especially if it’s going to take me 2.5 hours to charge from 81% to 99%, which it did overnight on my end.


I’m curious to see if Apple will address this or any articles will be written regarding the issue.

Oct 24, 2020 7:33 AM in response to Ropen

Hello, Ropen,


It seems like the problem is that the magsafe wireless charging is interfering with how much wattage is actually being transferred to the iPhone. I would switch to a normal cord for your iPhone which would charge it much faster:


To charge your new iPhone, you can continue to use your USB‑A to Lightning cable. Or you can take advantage of fast charging with the USB‑C to Lightning cable now included in the box, which works with existing USB‑C power adapters and computer ports.


This was information from the Apple website you can view it here:

https://www.apple.com/iphone-12/


Have a good day,

CJM

Oct 28, 2020 7:29 AM in response to schja01

The MagSafe is 15 watts, so it will charge twice as fast as a 7.5 watt Qi charger to 80%. From 80% to 100% there is no fast charge capability; the phone slows the charge rate above 80% (actually, it starts slowing at 75%) to prevent overcharging.


However, there appears to be a bad batch of MagSafe chargers (or possibly 20 watt USB-C power sources) in the pipeline. Contact Apple Support to arrange to get it replaced—>Get Support

Nov 2, 2020 11:22 PM in response to Ropen

Device: iPhone 12 Pro, 256 GB, Pacific Blue

iOS 4.1


Alright so... I received my iPhone 12 Pro and after initial setup realized I was having the same issue. During setup while apps were being downloaded I even noticed that while MagSafe charger (Using new 20W Brick) was attached to device, it said it was charging but noticed it wasn’t actually charging. The percentage was going down... I also noticed after trying a number of things that after I hard reset the device, the percentage shoots up as if it actually was charging all along... but then goes back to being buggy again. During this time I also noticed that while the MagSafe was attached, the iPhone 12 Pro was getting VERY HOT. 🥵 I’ve tried everything multiple times, from backing up and resetting and erasing device, to hard resetting multiple times, to setting up as new device...


After fiddling with the device and reading multiple forums on the issue, I came across another interesting bug... which leads me to believe it’s actually a software issue and not a hardware issue. If you go to the ‘Measure’ App, the Lidar scanner is supposed to automatically be used to indicate how tall someone is... but it wasn’t working. It either kept saying move closer or move further away. So I found a solution to that problem on another forum... and it seems that this solution also solved the wireless charging issue as well. It’s simple actually.


The ONLY solution that I found was the following (No need to setup as new phone):


Go to: Settings>General>Reset>Reset All Settings. (No need to erase your phone.)


This seems to have solved the issue. I would also try charging and discharging the battery once or twice with a lightning cable first. This seems to have resolved the wireless charging problem we’re all experiencing. Hopefully this helps. I still made an appointment with Apple so I’ll update to see what they say.


Good luck everyone.


Also - MagSafe Charging may not be as fast as you expected. Checkout this article:


https://www.phonearena.com/news/apple-iphone-12-pro-magsafe-vs-20w-vs-18w-vs-5w-charging-speeds_id128110

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iPhone 12 Pro charging slowly with Magsafe charger

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