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iPhone 12 not getting notifications

I set up my new device, and my notification settings are turned on and the same as my previous phone, but I am not getting notifications on the new device. My old device, connected to Wi-Fi, is getting notifications. Again the settings I checked and they are all the same on both devices.


Can someone please help me to get my notifications?


Thank you

Posted on Oct 23, 2020 7:39 PM

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Question marked as Best reply

Posted on Feb 20, 2021 10:19 AM

  1. Go to General > iOS Storage.
    • On some older iOS versions, it is called Storage & iCloud Usage. 
    • If you select that option, choose Manage Storage on the next page.
  1. Tap the Hangouts app from the list to see how much space the app is taking up 
    • It should show how much space is the app itself or just its associated documents and data.
  1. Select Delete App
  2. Confirm it once more to remove the app from your iOS device.
  3. Go to iTunes store and install Hangouts iOS app
  4. Accept all permissions.
  5. Test.
  6. If you still have issues, send in-app feedback from the classic Hangouts app.


254 replies

Nov 16, 2020 1:05 PM in response to Alex424

I believe I have found the solution, at least from my iPhone 12… After you go to settings then notifications make sure that you exit out/delete notifications going to your former iPhone… When I went to notifications and scroll down a little bit I saw my iPhone XS was still the beneficiary of all of my notifications...Please let me know if this was helpful I hope so!

Nov 17, 2020 3:11 PM in response to Colinnnn

I had this issue on my iPhone 12 Pro Max since I got it last Friday and it was driving me nuts. I even tried the two public betas of iOS 14.3 to see if they fixed the issue (nope).


However, prompted by some comments on this forum, I changed some settings on my other phone on the same account and lo and behold, on now get notifications for iMessages on my new device.


Some detail: I have a work iPhone (an 8) which I have logged in to the same account as my personal phone (to access media, etc). Subsequently I can choose to receive messages to either number on either device. I had my personal phone set to only receive messages sent to my personal number/email and my work phone set to receive both work messages and personal ones. After removing the personal number from the work phone, my personal phone (the 12) suddenly started getting notifications/sounds for messages sent while locked (whereas previously it only worked if unlocked). It’s possible this might work with other devices on the same account (iPad etc) if set to receive on the same number as your iPhone 12. Not ideal, but worked for me.

iPhone 12 not getting notifications

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