iPhone 12 Pro Overheating

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They have replacements. Mailing in your phone is an option, but who wants to do that. Just let them put a temporary hold on your credit card. I don't see why it should be such a big deal unless your card only has a 1300 limit. Get a higher limit and a measly 1300 won't be an issue.

I have a 12 pro max and I notice the phone gets really hot only on 5G and if I’m using data say on a game or browsing Facebook. I have owned almost every iPhone since they have been released and I have never experienced temps this high during normal use. I had a 11 pro max running same apps and never did it get this hot.

Ro_J wrote:

Apple iphone 12 Pro Max - i also transferred my my information from one iphone to another and it did get hot. i also brushed it off. i feel like my battery life doesn't last any longer then my Iphone 11. When i charge my phone , use faceTime or use my phone for long periods of time it over heats. The heat comes near the camera area and on the side where the volume buttons are. I recently did a reset all settings in hopes it resolves the issue. I charged my phone and the over heating was not as drastic. I have not had a chance to test on facetime or while using the phone for an extended period of time. I do not have a screen protector or a case on the phone.

I'm curious if the reset could help in my case as well. Does anyone else try tried this as a workaround? I don't want to waste time making a backup and installing everything from scratch with no positive results

Apple doesn't watch or listen here on this user to user only forum.

You have a new phone. It's under a one year warranty. If you think you have an issue with it, contact Apple Support directly or schedule an appointment at your Apple Store Genius Bar.

We’re just fellow users here; you need to contact Apple Support directly:

Contact - Official Apple Support

Also, your fingers are not burning up; the phone will shut itself down well before it becomes warm enough to cause any actual injury let alone “go up in flames.”

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your iPhone 12 Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

These issues soind exactly like some of the ones I’ve had with my new device. Contact Apple Support and tell them about the problems with your device. I recommend this to everybody who is having the overheating issues. They’ve been quite helpful, even though the issue hasn’t been resolved yet (but I will get a replacement from the reseller or alternatively at a minimum a courier repair service from Apple, depending on what the reseller scan do once I get the possibility to travel to one of their stores).

I have got mine just 4 days ago. iPhone 12 Pro with 512GB.

Specially when on FB Live, device is getting extremely hot and Display turning black. makes it totally un-usable. I think I will take the device back for Warranty claim.

I had issues with a certain graphically extensive game. It heats up waaaaay too much, compared to my XS max at same settings. After days and ways of troubleshooting, a complete wipe and restore via iCloud backup seems to work for me. Will give updates after a few weeks.

I already did and got the run around. Hi sir, we will send you a new refurbished iphone 12 max pro out but you need to pull out your credit card and pay for it up front... ( no thanks). Even though we know we have a serious power problem, we will lie about it until we have a half a million users complain about it, by then their 1 year warranty will be up. In all seriousness, I purchased a iphone 12 max pro for my wife just 60 days ago and right from the beginning it started powering off from temperature related issues while using TikTok, And Facebook messenger video. If you do any live video for 30 minutes to an hour plan on you phone shutting off with a temperature warning. Apple needs to fix this issue. I thought perhaps it was a software bug issue at 1st, well now her phone is on 14.4.1 which is the latest an we even wiped the phone out (restore) to a factory default as per instructions by apple an Verizon before trying to do the video again, no luck. I watched a funny youtube video on the iphone 12 max pro temperature warning powering off issues, and the guy said to turn off everything, bluetooth, wifi, apps, remove case and your phone will work, really? Why did we purchase the phone if you have all these issues? just an fyi, the iphone 10X max works just fine with no temperature warnings powering off issues, etc.

Whether you have charged your phone "under a pillow" in the past or not is a MOST UNWISE and UNSAFE practice. It's no wonder your phone was hot. It can't get any air circulation under a pillow. And if you are using the USB C cable with a charger with more output than 5W, it's also no wonder the phone got hot.

Stop charging your phone under a pillow. It's unsafe at best.

When charging, be sure to keep your phone in an open and well-ventilated area, not under a pillow.

It’s important to keep iPhone, the charging cable, the power adapter, and any wireless charger in a well-ventilated area when in use or charging.

Important safety information for iPhone - Apple Support

If there is a return policy in your country and you purchased your phone from Apple in your country, and it was still in good condition, Apple did not refuse a return as you can return it for any reason.

I was using 7 plus and tried 12 pro , the first one got a screen frozen issue with App not able to download and becoming hot while using it and had it exchanged with a new one . Tho a new one does't have a screen frozen issue but app not able download unless you restart it and the phone get hot while using it.

I compared using with my old 7 plus the same app, 7 plus is normal but 12 pro get hot.