iPhone 12 Pro Wireless Charging Issues

thatdigitalguy wrote:

I thought MagSafe was the answer but I was wrong! Hey APPLE!!!! Fix this!!!

Telling Apple to do anything here in this user to user only forum, get's you nothing.

Tell Apple it's not working from you via their official feedback link --> Feedback - iPhone - Apple

I was having the same issue where I had to reboot my phone in order to use a wireless charger. Apple support was able to help me resolve the issue, at least it appears to be resolved (it’s only been one day so far). This is what Apple support had me do.

1. Press the volume up button once (only this button should be pressed)
2. Press the down button once (only this button should be pressed)
3. Press and hold the power button until the phone automatically shuts off (only this button should be pressed and ignore the power off slider and keep the button pressed until the phone automatically shuts off)
4. Turn the phone back on and charging works repeatedly.

I hope this works for others too.

I was having the same issue where I had to reboot my phone in order to use a wireless charger. Apple support was able to help me resolve the issue, at least it appears to be resolved (it’s only been one day so far). This is what Apple support had me do.

1. Press the volume up button once (only this button should be pressed)
2. Press the down button once (only this button should be pressed)
3. Press and hold the power button until the phone automatically shuts off (only this button should be pressed and ignore the power off slider and keep the button pressed until the phone automatically shuts off)
4. Turn the phone back on and charging works repeatedly.

I hope this works for others too.

Time will say. Resetting network setting did nothing for my Mophie 3 in 1 charger.

Basically, my situation is:

1. Mophie 3 in 1 stand, iPhone 12 Pro won't charge with Apple silicon case on it, it will charge without it. This charger used to charge iPhone XS with silicone case without any issues
2. Logitech QI charger - no issues
3. Samsung QI charger - no issues

It's hard to imagine hardware issue. If one Apple certified charger doesn't work properly anymore with MagSafe Phone / Case, I believe many other chargers using the similar coil alignment or charging chip may not work either, that's why the results are mixed across the board. For "stand" type chargers or the one where your phone is in fixed position, such issues can be more pronounced.

People talk about QI charging tech being old etc. It's old but Apple has changed charging design dramatically for 12, it literally added extra magnets, so it's not 1:1 comparison anymore.

I'll test my wife's phone on Mophie 3 in 1 charger once she gets to it and it may help isolate it better.

Anyway, if it's software - Apple will fix it. If it's defect on some units, Apple will replace the units. If it's a design flaw, may need to find the chargers that work for you.

I was having the same issue where I had to reboot my phone in order to use a wireless charger. Apple support was able to help me resolve the issue. This is what Apple support had me do.

1. Press the volume up button once (only this button should be pressed)
2. Press the down button once (only this button should be pressed)
3. Press and hold the power button until the phone automatically shuts off (only this button should be pressed and ignore the power off slider and keep the button pressed until the phone automatically shuts off)
4. Turn the phone back on and charging works repeatedly.

I hope this works for others too.

I was having the same issue where I had to reboot my phone in order to use a wireless charger. Apple support was able to help me resolve the issue. This is what Apple support had me do.

1. Press the volume up button once (only this button should be pressed)
2. Press the down button once (only this button should be pressed)
3. Press and hold the power button until the phone automatically shuts off (only this button should be pressed and ignore the power off slider and keep the button pressed until the phone automatically shuts off)
4. Turn the phone back on and charging works repeatedly.

I hope this works for others too.

I was very disappointed that none of my FOUR Qi chargers worked, representing three different companies. However, all is not lost, I tried this method and now they all work. Your chargers are fine, even the phone is OK, but since so many of us seem to have this problem, there’s definitely a glitch somewhere.

Do this exact method...don’t do the “normal” power on/off of the phone.

1. Press and quickly release volume up button
2. Then press and quickly release volume down button
3. Then press and KEEP HOLDING side power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go.

Again, this worked for me and everything’s fine now.

Good luck, everyone. This was frustrating, but it’s all good now, especially since my magsafe charger hasn’t even shipped yet, so I was stuck with lightening cables. Still waiting on USBC, but that’s a whole different conversation.

OBSERVATION

I have found a method which my phone responds to without restarting it.

• Set the ‘chin’ of the phone on the dock
• Keep the top of the phone away from the dock
• Rest the phone backwards like the chin is a hinge until it’s fully on the charge pad.

After any iOS update, it's advisable to Force Restart your phone:

• Press and quickly release volume up button
• Then press and quickly release volume down button
• Then press and keep holding the side power button (keep holding past the swipe to power off) until you see the Apple Logo, then let go

Normal wireless charging should be restored when you sign back in to your phone.

• Press and quickly release volume up button
• Then press and quickly release volume down button
• Then press and KEEP HOLDING the side power button (keep holding past the swipe to power off) until the Apple Logo appears, then let go

Face the same issue still with my iPhone 12 mini.

• one charging pad works fine.
• one charging pad I have to restart the phone to make it charge. If I take it off, then it won’t charge on the pad again.. (have to restart again)

Since the beginning of the thread

• There are people who have tried to turn off that setting and failed
• There are people who have various chargers types which work only to stop working at the next charging session
• There are people who can hard reset in order to get the phone to charge wirelessly again only to have it fail again hours or days later
• There are people who can soft reset for the same effect.
• There are people who need to do both a hard reset and a soft reset.
• There are people who bought a new puck (like they should have to with a phone that didn’t come with one) which fixed their issue.

This is a firmware problem by process of elimination. Might even be a phone hardware issue that reduces its compatibility with certain Qi charges; a statement which Apple doesn’t make on their product specs.

I thought of that as well. All other phones work on the wireless chargers except the 12.

We have tried 3 different wireless chargers:

• One is from Costco UbiLabs 3-in-1 charger AWC1070AW - this is a fav because it also has 2 12w USB's on the rear
• Belkin 3-in-1 Wireless Charger - Amazon
• Logitech 3-in-1 wireless charger - Amazon

This issue is Apple, not the charger.

I had my iPhone 12 pro delivered 4 days ago. I have a mophie pad charger (mophie is a top shelf charging pad, not a cheaply), I place the phone on the pad, the charging lightning bolt appears on the phone for approx 5 second then stops charging. The charging pad has a flashing light when charging, the light flashes the whole time the phone is on the pad as it thinks it is charging but not.

If I remove the MagSafe clear case (purchased with the phone from apple) the phone will charge.

I’m convinced the phone is wirelessly charging, but the software just isn’t recognizing it. Take a look at my battery health over the last 24 hours:

It has remained at 72% all day despite heavy use on and off the charger. If the MagSafe charger wasn’t working, my phone would have died hours ago.