iPhone 12 Pro Wireless Charging Issues

I picked up the iPhone 12 Pro yesterday, and I can't get wireless charging to work properly. I have two Qi charging pads, both from different manufactures, and the 12 pro will only charge from them if it's been freshly rebooted. If I take the phone off the pad, and then place it back on the pad, it will not charge again unless I reboot the phone. The pads charge my Xs and my Galaxy S9, so they're not the problem. Anybody else having issues with wireless charging on the 12 pro?

Posted on Oct 24, 2020 6:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2020 5:57 AM

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.


I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.


I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.



651 replies

Dec 23, 2020 3:36 PM in response to P10lv

P10lv wrote:

Apple’s been pretty quiet on this wireless charging issue. Maybe they can’t figure it out. Looks like Samsung next time

Apple has released thus far two iOS updates which address this issue. That's not exactly being quiet on a subject. If you are expecting Apple to publicly acknowledge any issue, they just don't do that.


As to your issue, what have you done to try to solve it? I got new chargers with dual plates and a higher output QC3.0 brick and haven't had a single issue since. Perhaps your charger is single plate and doesn't output enough power?


And as to whether Samsung or for that matter any other phone is to be your next phone, you should always buy the device which best meets your needs. As this is a user to user only forum and Apple isn't here, what phone you choose to buy however, matters not at all to us.

Mar 1, 2021 9:27 AM in response to VTWarrior

VTWarrior wrote:

Saying that Samsung has made changes that effected their wireless charging compatibility is simply not true....I have a NOTE 5G and another Samsung S20 in the family and neither phone has a problem at different voltage on different 3rd party chargers.....


There are myriad posts on various Samsung forums about issues S21 owners are having with their phones and wireless charging using third-party Qi chargers that worked fine with their older devices; things work as expected with Samsung wireless chargers.


There are some wireless coil issues on stand chargers, and thats why many of those manufacturers (Belkin is one) specifically state their older stand chargers are not compatible with the iPhone 12 family. just as Logitech's wireless stand charger that worked fine with the X, Xs and XR did not work with the iPhone 11.


Native Union has a nice FAQ about charging and coil alignment that is not iPhone-specific:


Native Union: My wireless charger is not charging my device. What should I do?

Mar 25, 2021 7:31 AM in response to GT_UKie

It is compatible with Qi chargers, the problem is the accessory makers have gone beyond that.


For example, I have four year-old Qi chargers that work perfectly with the 12 Pro Max because they are “puck” chargers and don’t make assumptions as to where the coil is.


I also have Belkin stands that do not because they did make erroneous assumptions - as shown by the fact Belkin discontinued them and made new models that are.

Apr 14, 2021 11:55 AM in response to ryken229

Same issue here. I set my iPhone 12 Pro on a wireless charger every night, and 9 times out of 10 I have to restart to get it to charge. I finally bought the MagSafe charger thinking the issue may be the third party charger. But, to my surprise, the exact same thing happens with the MagSafe.


Interesting observation. If my phone doesn't start charging when I set it on my wireless charger, I'll shut it down while still positioned on the charger. (I don't pick it up) Something about the wireless charger causes it then to auto restart without me having to hold down the power button. And after it's booted up, it's successfully charging. On the same spot.

Nov 1, 2020 5:26 AM in response to OrangeSun

Update, I decided to try the fix described by others and reset network settings (this was ridiculed by the Apple advisor) it seems to have worked at least it has so far, the phone is now charging and not getting hot. I’m going to keep my appointment for now and see how it goes this week, possibly fixed? Possibly not we will see. (P.s. mine is a standard 12, not a pro.)

Nov 12, 2020 6:55 PM in response to DavidSJACK

I was having the same issue where I had to reboot my phone in order to use a wireless charger. Apple support was able to help me resolve the issue. This is what Apple support had me do.

  1. Press the volume up button once (only this button should be pressed)
  2. Press the down button once (only this button should be pressed)
  3. Press and hold the power button until the phone automatically shuts off (only this button should be pressed and ignore the power off slider and keep the button pressed until the phone automatically shuts off)
  4. Turn the phone back on and charging works repeatedly.

I hope this works for others too.

Nov 24, 2020 8:05 AM in response to wils04

The reality is there isn't a Wireless charging problem with iPhone 12. There IS an issue with where the charger is in the new phones relative to some older wireless chargers and I keep seeing some here using Magsafe cases, but on traditional wireless chargers or like you discovered with cases which have some kind of either metal or magnet in the case, which will not play well with wireless chargers on iPhone 12.


As I've said a few times, we bought new more modern Wireless chargers, with 18W QC3.0 charging bricks and dual plates in the charger and we've had absolutely no issues charging wirelessly since.

Nov 30, 2020 10:20 AM in response to vm911

FWIW, happening on a variety of charging set ups w my iPhone 12 Pro. It starts to charge and then at some point stops. I have an Ecoflow RiverBank for wireless. Also an OEM charging cable plugged in to a powered USB hub, as well as an OEM plugged into an Anker Powerport 4, the label of which says it charges at 2.4 amps max per any USB plug. I also have a pretty generic car charger which SEEMS to work, but I’m rarely in my car long enough to gather much useful info on that device.


I know this topic is wireless, but the start/stop has been happening on both wired and wireless.


I turned off Optimized Battery Charging, and also turned off auto lock so I could keep an eye on things. This morning it charged to 100% (finally) on the Anker Powerport 4. Went smoothly and quickly.


I did look at the battery health meter, and it hadn’t charged over 50% in the last week. I don’t know if the Optimized Battery Charging is being smarter than I want it to be and is this controlling things, or if that’s just coincidence.

Dec 1, 2020 4:44 AM in response to Rob-B13

It's not the case - I've tried two different iPhone 12 Pro's (with and without the case) and the same results are there. It's not the chargers that have behaved just fine with previous models. It's not the positioning or whatever other things people have come up with on this forum.


It is the iPhone 12 and the way it was deployed with whatever configuration that doesn't fully-adhere to Qi standards.


I used to be tolerant of these things in the past but that was because of something that was radically new. This phone does not have radically new technology. MagSafe charging isn't new and whatever Apple did, they clearly knew this phone would not work with some Qi chargers. People need to open up cases with Apple technical support or else they will continue to ignore people when they say this is a systemic problem with the new phones. Hold them accountable for the phones you paid a lot of money for.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Wireless Charging Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.