iPhone 12 Pro Wireless Charging Issues

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.

I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.

I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.

Don't wait for Apple to fix this. Exchange it. Verizon Wireless said it was defective and they had to order a replacement for my 12 Pro in the new blue color which is backordered. I'll still use this one until it comes in.

With Christmas approaching, delayed shipping and a current backorder on the phones I strongly suggest you start the exchange process with your carrier or the Apple Store as soon as you can. You never know what the disruptions in supply chains will do.

At the very least, open a support ticket with Apple so it is documented.

I have the same problem. My wife’s 12 Pro will not work properly on various Qi chargers around the house, even though my XS Max works perfectly on all of them. I even bought a new Anker Qi wireless charger to see if the older wireless chargers were the issue - same problemwith the 12 Pro!

Apple, please look into this. Hopefully a software patch can fix it.

My 12 Pro won't charge on Mophie 3 in 1 stand charger when it's in silicon magsafe case. Charges for 10 mins and starts blinking red. I'm not buying "defective" explanation as it charges just fine on Samsung and Logitech QI chargers. It's some kind of compatibility issue likely with specific QI chipset

I’ve spoken with Apple Support concerning this issue. They’ve documented and sent it the issue along with my phone diagnostics records to the developers at Apple. I’ll get a call back in a couple days to discuss the issue and what actions will be taken to remedy it. If you haven’t done so already and your having issues charging your iPhone 12 or 12 Pro you need to contact Apple support and start a support case.

Apple is also sending me a replacement. Was an issue with my wife’s phone as well. They ran diagnostics on both phones and found that the protocol for wireless charging was missing. Early adopting is fun

For those getting replacements, did you wireless charging not work at all? I'm suspect there can be two different issues - some QI chargers aren't working and the second one - QI charging not working at all

I've just started having this problem too. My wife and I both have iPhone 12 pro's. I can put her phone on my charge pad and it will charge, but my phone will not. I can put my phone on her charge pad and my phone still won't charge. I've even tried it without a case and there is still no difference. It has been charging fine until now.

Same issue with me. It was working till last night and this morning it stopped working for some reason. The wireless charger still works with my old iPhone 8. I have restarted my iPhone 12 Pro couple times now and it’s still not working.

The (213) hits on me too is not encouraging....I decided not to upgrade this round then changed my mind and got ready for the IPhone 12 Pro Max. Now I think I change my mind. It’s totally superstitious but part of me is hesitant to buy anything big ticket from anywhere during a Pandemic. Ridiculous but true. Now, I feel like I have some 12 Pro intel I’ll wait to hear 12 Pro Max posts. :).

I’ve had my i12 for about a week and the wireless charging is not working as it should. I bought a different Qi charger and same problem. Sometimes it charges then falls off or just stops. Hasn’t been fully charged by wireless yet. Been holding off seeing if it was this particular phone or a global thing.

I have an iPhone 12 pro, and it charges via my Belkin valet QI charger but it will not charge on my mophie wireless QI. It starts to charge, and then stop super infuriating. This tells me it’s not missing the wireless charging protocol, but the charger or phone isn’t compatible. I’m not sure why though.

I hope it sticks. I’m still pretty undecided. We don’t have an Apple store that’s close or that you don’t have to have an appointment for. Even for shopping. It’s so hard to get in. I could I reset easily though, if that works out. Good Luck :).

Just reset network settings and it seems to have worked, for now. Like others, will see if it sticks. Hopefully it’s not something that has to be done regularly. This must be a software issue if this is the case.

Thanks for the tip!

We are having the same issue with the iPhone 12. Though it was the case so took it off but it will start charging with/without a case then seconds later will stop. We have used the chargers for our Xs and watch’s for a few years so we know they work.