iPhone 12 Pro Wireless Charging Issues

Just spoke to Apple, they’ve never heard of this issue and the manager said most QI chargers are not compatible with the 12!!!! I told them this was complete rubbish and so they have booked me an appointment at a store to have to phone looked at. He said the charger will be faulty, not the phone.

I am always one to play Devil’s Advocate. The word may not have made it around to all Advisor’s yet but I’m sure Apple is learning of the issue currently. Having something new can be a double edged sword. I’m really interested in how this plays out for you and what steps you end up taking to assist with or resolve your issues. Good Luck!

Update, I decided to try the fix described by others and reset network settings (this was ridiculed by the Apple advisor) it seems to have worked at least it has so far, the phone is now charging and not getting hot. I’m going to keep my appointment for now and see how it goes this week, possibly fixed? Possibly not we will see. (P.s. mine is a standard 12, not a pro.)

So far battery has held a charge and it charged to 100%. Currently having a power outage at house because high winds so haven’t been able to check if wireless is working today. Yesterday wireless was working after I did a restart.

I can charge fine via the lightning port, it will charge for a time wirelessly sometimes, almost seems positionally sensitive.

Once charged the battery is fine, I use mine intensively for gps and streaming video at the same time so I do burn through power. But usually lasts near the full day anyway, below 20% by that point so am limiting usage.

Pretty amazing that the phone does NOT COME WITH A CHARGING DEVICE. Cable is there so I can find something, but gosh, you’d think the phone would come ready to be charged and used

I agree about the charging equipment. It seems like pretty basic equipment to me. I actually don’t own a wireless charger....lol. My husband has one. So, i am for sure from that school. Thanks for the battery info I was curious. I really need a new phone but I was waiting for the Pro Max. Nervous to begin with because it’s so hard to get into the stores for assistance , now there’s quite a bit of info about the 12 Pro out there. I’ll be keeping my ear to the ground to make up my mind.

I’m having the exact same problem. I got two IPhone 12 pros and the wireless charging does not work all the time. What I do is disconnect the wireless charger connect back and place my phone carefully and I don’t grab it after that

Glad I came upon this thread! My phone was mysteriously not charging on two different style Qi chargers I have.

I thought it may have been the case so I took it off, but same problem.

I turned off the phone and turned it on - now it will charge again.

This is a software issue they need to fix ASAP. I never had a single issue with my iPhone 11 Pro.

Hardware issue requiring a new phone? I mean if Apple wants to send me a new phone and let me advance replace the one I have, or swap it in-store -- fine. But wow, I have a hard time believing this is a hardware issue that was just fixed by rebooting my phone.

I am going to contact them next week about it.

This is what the tech support person told me that the engineers said. I’ve rebooted the phone and it will charge, but it’s only intermittently charging. Last night I put it on there at 65% and woke up to 64%. Phone was not touched all night. I’m not sure what the issue is.

I logged an open case with Apple on it - took a while (chat -> phone -> support escalation.

It looks like their support folks don't have a readily available internal KB number.

I would hope this will be moving pretty swiftly this week - it is only a matter of time before a tech publication decides to publish a controversial article on the issue "Apple neuters Qi wireless charging to force people to upgrade to Magsafe..." which I am sure Apple does not want.

Well, after more testing with some different QI chargers we have here at the house, here’s what I’ve determined:

1) Stand up QI chargers didn’t work. I tried two that we have here and It may be that the coils just don’t align.

2) Puck QI chargers work much better. My guess is that they have a larger surface area and possibly a more spread out coil.

I tried both my office puck and my son’s here at home and both charged without issue.

3) As for my Tiguan, I need to test more but Friday on my way home I was able to get it to charge by sliding the top of the phone as far to the left as I could. This I guess lines the coil up better.

The only other thing I have to see is if output wattage makes a difference. I would think that a minimum of 10W output would work better than 7.5 QI chargers. Maybe someone has looked at that here and can comment.

edsel918, are you having the issue where Qi stops *entirely*, or it doesn't work with different chargers?

It seems a number of us are having problems where it stops working altogether until the phone is shutdown and turned on again.

I have a puck and standup charger - no difference using between the two. It is all or nothing when Qi charging dies entirely.

Yeah, definitely exchange the phone. If the same thing happens then it's up to you if you want to keep the iPhone 12 or not.

They claimed Qi compatibility. If it truly isn't then they need to provide a wireless charger to compensate. They didn't even provide a charging brick and unless you have a recent iPad or MacBook Pro then you don't have that USB-C brick.

Apple makes some great products but they have been caught doing some very shady things.