iPhone 12 Pro Wireless Charging Issues

I picked up the iPhone 12 Pro yesterday, and I can't get wireless charging to work properly. I have two Qi charging pads, both from different manufactures, and the 12 pro will only charge from them if it's been freshly rebooted. If I take the phone off the pad, and then place it back on the pad, it will not charge again unless I reboot the phone. The pads charge my Xs and my Galaxy S9, so they're not the problem. Anybody else having issues with wireless charging on the 12 pro?

Posted on Oct 24, 2020 6:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2020 5:57 AM

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.


I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.


I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.



651 replies

Oct 28, 2020 5:08 AM in response to ryken229

I am having the same problem. Iphone 12 pro wont charge, ipad pros and older 8 will. Iphone 12 pro does charge on my anker car mount. I bet its the magnets for mag safe charging. Old phone had a magnet for hands free driving and it would never qi charge.


the charger in my car is more powerful than the one by my bed hence it will charge this phone. Atleast that is my assumptions at the moment.

Nov 2, 2020 8:39 AM in response to squidding

For people on this thread. Please work with Apple support and make sure your case is logged/forwarded for escalation, it's the only way to get Apple's attention as people mentioned above.


I also contacted Mophie and their support confirmed that they received lots of complains about their chargers not working with iPhone 12 anymore and their product team is looking into it.

Nov 16, 2020 10:28 PM in response to Visway

Turning the 5G off didn’t make any difference to me. Neither does the hard restart. It Still connects fine but after 20 odd seconds just seems to disconnect from the charger as it was previously. Went back into the Apple service store last week and the technician blames the charging pad despite it working fine on all older phones and AirPods. He grumbled something about it being weird that it stop charging, but then tried it on a newer fast charge mophi pad and it worked without disconnecting. Said it was probably the low power output from my Qi pad that was causing the issue.


Still doesn’t explain why it works fine on my work XR or my wife’s 11

Nov 26, 2020 9:06 AM in response to Scottish_Andy

Or, you can just get a newer Wireless Charging, like I've recommended above several times and others have already gotten, which absolutely, positively, consistently charge our phones.


Here's a link --> https://www.amazon.com/gp/product/B083S8418Z/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1


Or, you can complain if it makes you happier.

Nov 30, 2020 10:37 AM in response to Dogcow-Moof

There are some major issues here. I actually returned my iPhone 12 Pro to exchange it for another one. It did make a difference on some chargers.


My first iPhone 12 Pro would not charge on any of my wireless chargers and all are Qi certified and work with the iPhone X and XS models I had before. This included two different Uniolabs wireless charging stands, one Mophie wireless charging puck and one TaoTronics desk lamp with a wireless charger built-in.


The iPhone 12 Pro I got in the exchange charges on both of the Uniolabs charging stands in both a vertical and horizontal position. It still does NOT charge on the Mophie wireless charging puck or TaoTronics lamp stand even though both are Qi certified. I've tried many different positions too.


Bottom line, Apple hasn't even acknowledged there is a problem with wireless charging. So many countless hours have been wasted by consumers to troubleshoot a brand new iPhone and its inability to do something that has been standard in the mobile phone industry for quite a while. They knew this before they released it too - make no mistake about that.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Wireless Charging Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.