iPhone 12 Pro Wireless Charging Issues

I picked up the iPhone 12 Pro yesterday, and I can't get wireless charging to work properly. I have two Qi charging pads, both from different manufactures, and the 12 pro will only charge from them if it's been freshly rebooted. If I take the phone off the pad, and then place it back on the pad, it will not charge again unless I reboot the phone. The pads charge my Xs and my Galaxy S9, so they're not the problem. Anybody else having issues with wireless charging on the 12 pro?

Posted on Oct 24, 2020 6:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2020 5:57 AM

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.


I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.


I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.



651 replies

Jan 19, 2021 7:53 PM in response to lobsterghost1

Thanks, good to know. Let's keep that question relevant in our replies. My Torras case is similar in that it is thinner than Otterbox, but I have had it slide out of my shirt pocket too many times where the Otterbox would not. So we have to compromise due to the iPhone design change. Are there any wireless charger stands that will charge an iPhone 12 with Otterbox defender case?

Jan 19, 2021 10:37 PM in response to ryken229

Is anyone here successfully using an Easel-type (upright) wireless charger with with the 12 mini? I have a Samsung folding charger which works fine if I lay the phone flat and precisely in the center. But in the charger in the upright position the phone gets very hot and charges very very slowly, which means the coils are not aligned.


I'd be glad to hear from 12 mini owners using an Easel type charger successfully with the phone.

Jan 23, 2021 3:01 PM in response to wouterfromsantpoort-zuid

wouterfromsantpoort-zuid wrote:

I am starting to doubt if a software upgrade will fix this problem? Please Apple fix this issue.


It's not dangerous; your phone would shut itself off long before it became hot enough to do damage.


If you would like to complain to Apple, they do not read these forums so you need to make your unhappiness known here:


Feedback - iPhone - Apple

Feb 19, 2021 7:35 PM in response to seanuk89

I just bought my new honda accord this week and my XR charged just fine on it’s wireless charging tray. then i bought an iphone 12 yesterday and it won’t charge on it. apple is telling me to exchange for a new 12, but it seems like this is a common issue for cars.


does anyone have a success story of the 12 charging in the car’s wireless try successfully?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Wireless Charging Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.