iPhone 12 Pro Wireless Charging Issues

I picked up the iPhone 12 Pro yesterday, and I can't get wireless charging to work properly. I have two Qi charging pads, both from different manufactures, and the 12 pro will only charge from them if it's been freshly rebooted. If I take the phone off the pad, and then place it back on the pad, it will not charge again unless I reboot the phone. The pads charge my Xs and my Galaxy S9, so they're not the problem. Anybody else having issues with wireless charging on the 12 pro?

Posted on Oct 24, 2020 6:49 PM

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Posted on Oct 31, 2020 5:57 AM

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.


I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.


I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.



651 replies

Nov 18, 2020 10:17 AM in response to stacy546

That's not going to happen. There are simply too many variables with too many wireless chargers on the market. Some are being used with QC3.0 bricks, many are not and they should be QC3.0. Some chargers are single charging plate, while others are dual charging plates. Too many variables. The phones work with Qi chargers as long as the Qi chargers is outputting enough power to work on iPhone 12 and the charging plate corresponds to the location on the iPhone 12 to transfer power. Some people haven't update to 14.2 either, which they need to do because the update did address this issue as best it can given not all chargers are the same.

Nov 18, 2020 4:11 PM in response to tomlien

I had this problem with one of the chargers we had, so I bought new chargers and it was the charger, not the phone. Now with these new chargers (really cool, BTW., as they charge our phone, Apple Watch and another plate for 5W earbud cases), the phones charge immediately and continue charging all night long.


You likely need to get a better charger.


In case you're interested, this is what I bought two of (we have iPhone 12 and 12 Pro Max and two Apple Watches) --> https://www.amazon.com/gp/product/B083S8418Z/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

Nov 18, 2020 5:23 PM in response to ryken229

I was the second poster of this thread and have an outcome. Two consecutive mornings after my post, I had to restart the phone to get the detection to work. Then, it magically worked for 8-ish days. I upgraded to 14.2 and it worked. Then, 15 days from buying the phone, it started again and I went to a Verizon store. They verified the problem and sent me a like-new-certified replacement under warrantee. I have not had this problem on the "new" phone and it does not show any signs of the same defect.


Before Verizon, I spoke with Apple. Their L2/L3 fact gathering people are working on this issue, as they continue with callbacks. I give them credit for chasing it which makes me believe they are well aware of these reports.

Nov 18, 2020 6:51 PM in response to Bikegen

Update .. I am on my 3rd iPhone pro 12

they all work fine on my bedside wireless charger but in my 2020 suv that has a built in 15watt charging pad the phones either do nothing or go on for a minute then nothing again.

yes restart makes it work again for a short period of time. I have tried the the vol up and down reset, I’ve tried network settings also the battery optimization off. Nothing works consistent.

I have talked to apple they didn’t seem to have any info on the problem. But that was 2 weeks ago maybe there has been progress made. I ask everyone to call apple speak to a tech and report back findings. Since I have success with one charger and this is the 3rd phone I’m gonna say a software issue or configuration of preferences problem.


Nov 19, 2020 6:21 AM in response to ryken229

I can’t replace the built in QI charger in my car. The charger works for every other wireless charging phones that I have tested, XR, 11, Google Pixel 4 and 5 and Several Samsung phones. Only issue is the iPhone 12 that will work sometimes but only for a few minutes.... It is a design flaw in the phone - hopefully that can be fixed in software. Please, can everybody log a ticket on Apple support- complaining here is of little or no use.


Nov 19, 2020 8:45 AM in response to ryken229

I am having the same problem as the other iPhone 12 users. the wireless charging suddenly stopped working on all of my wireless charging pads, but the pads charged other devices. Then I rebooted the phone and it worked again.


Additional Note: This did not happen to me until yesterday. I don't know if it is a coincidence or not but I received an official apple mag-safe phone case and put the phone in it yesterday. That's when the problem started. I just wanted to point that out in case that is the common thread for other people - if not then this additional note is irrelevant.

Nov 19, 2020 8:52 AM in response to NOiSEA

I'm not sure I would use a Magsafe case on your iPhone unless you plan to charge your phone with a Magsafe charger. Remember the case now has magnets in it, which permit the Magsafe charger to magnetically attach to the case for precise placement when you attach the charger. If you're using a non-Magsafe Qi charger, the magnet in the case is likely going to cause issues.

Nov 19, 2020 9:18 AM in response to lobsterghost1

Hi Lobsterghost1, while I appreciate that you are trying to be helpful, I can confirm that when the phone was not wirelessly charging, I took the phone out of the mag-safe case and the phone was still not wirelessly charging on any of my wireless chargers. Further, as I described in my post, after the reboot, the phone charges on the wireless charger while it is in the mag-safe case.


Therefore, the problem was not incompatibility between the mag-safe case and the charger. The problem is between the phone and and the charger, and only the iPhone 12 and the charger, not other devices. Since a reboot fixed it, it might be a software issue, and it could even possibly be a software issue related to the mag-safe case.


Let me explain how a mag-safe case could affect the software: When you place the phone inside the mag-safe case, a software action takes place. Specifically, a large Circle takes over the screen to indicate that the phone has detected the mag-safe accessory. For me, that was approximately when the wireless charging stopped working until the reboot. After the reboot - the circle doesn't appear on the screen.


I don't know if the mag-safe case is the culprit here. I just want to point it out in case it is a common thread for others. But the mag-safe case itself is not creating a conflict between the phone and the charger. If the mag-safe case is the culprit then it would be due to its interaction with the software - not the magnets and the charger.

Nov 19, 2020 9:51 AM in response to Stkasm682

Yes, that is true. But this isn't the first time, nor will it be the last time Apple has implemented a change in a device, which makes older accessories incompatible with the newer device. Fortunately, wireless chargers don't cost all that much money.


When I discovered I had an issue, I just decided to buy a much newer higher output wireless charger, with dual charging plates and it completely solved the issue for me. This means the phone isn't faulty, but some of these existing older chargers may no longer work with the new phones, while still working with older phones.


I bought a new charger for my office and for my home. And everything is working as I would want and expect.

Nov 19, 2020 10:23 AM in response to GT_UKie

I don't know if this is a software issue or an incompatibility issue. I can't speak for what Apple should or shouldn't have said either. I just know I had an issue and I bought new chargers and now I don't have an issue. I doubt whether restoring from backup from a previous phone or getting a first iPhone would make any difference.


Also, for me to buy new chargers was a benefit. When the now replaced chargers were purchased, they ONLY charged iPhone. Now with Apple Watch and Bluetooth earbud phones with wireless charging cases, it let me purchase charging stands which can charge all three at the same time. It's much more convenient and takes up much less space. So for me, it was a benefit to buy new chargers.


A final comment. If I figure out there's an issue effecting my ability to use my phone and I determine buying something newer can solve it, it's at least for me a preferable option as opposed to being frustrated over something I can solve with a few dollars.

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iPhone 12 Pro Wireless Charging Issues

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