iPhone 12 Pro Wireless Charging Issues

It has nothing to do with older or newer chargers but (at least in my case) with most likely software issues. With my iPhone i bought a new charger dock for apple watch, airpod and iPhone. The others work all the time but my 12 pro some times. When it doesn’t work an reboot always fixes it and it can be seen when looking at the battery icon at top right of the screen. That is after picking it up still shows the charging icon. After reboot this is the normal icon again and it will work again. The zens wireless charging dock is bought the same day as the phone and is powerfull enough. I bought it as my primary charger so i’m really bummed about it. Apple should fix it in an update in my opinion.

>I have the same problem. Who do we report this to so they can either fix it or give us new phones? Anyone know?

Start here:

https://support.apple.com/contact

I contacted Apple about this over a week ago. In my case, sometimes my phone stops charging wirelessly, but it starts working again if I restart the device.

I had to wait on the phone for a long time while they transferred me to an engineer. Apple is aware of this issue and they are troubleshooting it. Giving you a new phone my not help, if the next phone you get has the same problem. Apple ran some diagnostics on my phone, and later, when my phone stopped working again, I was able to call them up, reference my open case, and they ran diagnostics again. The iPhone is one of the most advanced, and complex, consumer products in the world. Sometime things don't work as designed. Hopefully they'll work this out soon, but fortunately, we can still charge our phones will cables, so only a minor inconvenience; not a very serious flaw.

You can contact Apple support yourself. This is a community site, so we can't speak for Apple. We're just other customers like you.

I went through remote support (including diagnostics) this week. With my brand new 12 Pro Max not charging on one of two IDENTICAL Belkin Qi Pads (Actually special editions for the apple store!!). ; apparently I’m hallucinating or pad is selectively malfunctioning but only when I put the new phone on it. “:I was free to exercise my 14 day return” was the only remedy provided. I mentioned this community chat with over 1200 “me too” flags but no dice. So yeah you’re all suffering from a fever dream. Apple don’t make mistakes.

So first tier support escalated the call to an Engineer (who did remote diagnostics) but they essentially blamed the charger? If you reset the phone, would that fix the problem for a while? That's how I was able to convince them that it was the phone, not the charger. Also I have an Apple MagSafe charger. I guess if you're case someone made a different decisions.

I understand that Apple's 14-day return policy allowed you to get a new phone. Did that solve your issue? New iPhone is charging wirelessly, no problem? You still seem upset.

as said before my pro has the same matter and it does with a component listed in the supported charger for iPhone12 and Pro family... mophie mat (see accessories supported in Apple site).

a part from restarting the device and the on/problem I think a patch is needed. New fix (today release) seems not to be addressed to such issue.

Hmm. I wonder if we were having the same issues but for different reasons. In my case it’s definitely not the charger that’s faulty. I have two MagSafe chargers and one Belkin wireless charger, and when the problem occurs, none of them work until I reboot the iPhone.

Also, the fact that whenever this happens my battery levels won’t go down leads me to think it’s a software issue on the iPhone. We might be dealing with two separate problems that both cause the iPhone 12 to not charge wirelessly.

i am having the same issue with wireless charging. i have the iphone 12; this was as upgrade from my 10. i’ve used wireless charging for awhile now. my 12 worked on all 3 of my wireless chargers until last night. so what have y’all done to resolve your individual issues? i’m guessing an ios update with remedy? but when??

hahahahahaha please help!!

I can confirm that choetech 5 coil charger sold on Amazon for 25 bucks definitely works for my iPhone 12 pro max with an OtterBox defender case.None of the other wireless chargers like anker worked for me

OBSERVATION

I have found a method which my phone responds to without restarting it.

• Set the ‘chin’ of the phone on the dock
• Keep the top of the phone away from the dock
• Rest the phone backwards like the chin is a hinge until it’s fully on the charge pad.

meant to reply here but somehow made a fresh post ....

This may not be the solution for every issue but I was experiencing the much reported wireless charging issue with it only last a few brief seconds occurring on 3 different chargers. I was using a magnetic wallet case and a magnetic detachable cable. I removed these and all 3 chargers are now working as expected. A complete guess but were the magnetic fields of these disrupting the phones magnetic system? Anyway that worked for me hope it does for you.

I am having very similar issues as my 12 Pro randomly stops charging wirelessly until I reboot. I have 2 chargers that work fine with various other devices. Qi certified chargers but not apple manufactured. Called support to open a ticket. Basically told me I have to go to either go to Mac Genius bar (2 hour trip one way to the nearest one) or buy an official Apple wireless charger or they can't/won't help me. Pretty poor response for an expensive phone less than a month old.

As I previously posted, I am having the same problem wirelessly charging my 12 pro, but here’s the kicker. I have a 2018 Cadillac xt5 with a factory installed charging mat. This mat only works with the iPhone 8 series. My previous iPhone XS would not charge on this mat, but my 12 pro does. Go figure. Way to go Apple

same here. I have a 12 pro running 14.2.1. I have wireless chargers from Samsung and mophie and they both don’t charge the phone. The remedy is to reboot your iPhone, but it only works for a day or 2, then right back to square one. Hopefully it’s just a software bug.

Talking to Apple support and this senior advisor said that iPhone 12 is not made to be able to charge on a Qi pad, seems wildly bad to force the mag charger especially since we have to buy separately and the leather case I bought is guaranteed to be ruined on the MagCharger.

I'm not sure what you're talking about. It's right in the iPhone spec: iPhone 12 Pro and 12 Pro Max - Technical Specifications - Apple "QI Charging"

If somebody told you otherwise, they were just incompetent.