iPhone 12 Pro Wireless Charging Issues

I picked up the iPhone 12 Pro yesterday, and I can't get wireless charging to work properly. I have two Qi charging pads, both from different manufactures, and the 12 pro will only charge from them if it's been freshly rebooted. If I take the phone off the pad, and then place it back on the pad, it will not charge again unless I reboot the phone. The pads charge my Xs and my Galaxy S9, so they're not the problem. Anybody else having issues with wireless charging on the 12 pro?

Posted on Oct 24, 2020 6:49 PM

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Posted on Oct 31, 2020 5:57 AM

Bring it back and exchange it - there are many people who claim this is a software problem, but the question is why isn't all iPhone 12 Pro phones having this issue? They've sold many of these phones and you'd think there would be thousands of complaints by now online.


I did two hard resets and nothing improved. It never charged wirelessly for me. I put it on a Qi compliant Mophie puck and another Qi charger and the same thing happens. It charges for a second and then stops.


I contacted Apple support and they said to bring it back and that it was not a software bug. Not that I expect Apple to admit it but if it is not a software bug then you'll be very sorry that you did not exchange it within the warranty period. Make sure you at the very least document this with Apple Support before your exchange period expires.



651 replies

Nov 25, 2020 1:25 PM in response to Mememur

Mememur wrote:

Talking to Apple support and this senior advisor said that iPhone 12 is not made to be able to charge on a Qi pad, seems wildly bad to force the mag charger especially since we have to buy separately and the leather case I bought is guaranteed to be ruined on the MagCharger.

That's utterly ridiculous and COMPLETELY INCORRECT. iPhone 12 is Qi Wireless capable. If it is not able to charge on a charging pad how come I have three new charging pads our iPhone 12 and 12 Pro Max charge perfectly fine with?

Nov 26, 2020 5:14 AM in response to Stkasm682

Yeah, that’s crap. Qi charging is certified for the 12 Pro.


i experienced similar issues with my phone. I found another Qi certified charger that works fine for my Pro Max without rebooting g or turning off optimization or any of the other tricks. I found it on Amazon and decided to give it a try. A week in and not a single problem.


Wireless Charging Stand, GEEKERA 3 in 1 Wireless Charger Fast Charging Dock Station for Apple Watch 6 SE 5 4 3 2, Airpods 2/Pro, iPhone 12/12 Pro/12 Pro Max/11/11 Pro/X/Xr/Xs/8 Plus, Qi Phones https://www.amazon.com/dp/B083S8418Z/ref=cm_sw_r_cp_api_fabt1_uO6VFbHE65931?_encoding=UTF8&psc=1

Nov 26, 2020 9:52 AM in response to -Prado

Because Apple changed the charging system on the new phones. Apple is not responsible for ensuring your device works with 3rd party accessories. Apple itself doesn't make or design chargers. If you bought a charger from Apple it was made by a 3rd party company. Apple just carried it in their store and sold it to you.


You can either be upset or buy something which we have tested and know works great. They're not going to issue a recall either. There's nothing wrong with the phone. It just doesn't play well with ALL 3rd party Wireless chargers.


Things change and they will continue to change.


Nov 26, 2020 10:40 AM in response to Stkasm682

No, I'm not misinforming anyone. iPhone 12 is still fully Qi Compliant. They moved the Qi charging location on the back of iPhone 12 to the middle of the phone for the new MagSafe charging system. The issue most people are experiencing is using an older single Qi charging plate and not being able to position the phone precisely over the plate. Also, many people aren't using high enough output QC3.0 charging bricks.


I was experiencing issues, much like many here are having. I figured out my Wireless charger wasn't outputing enough power and the charging stand was single charger, so our phones weren't charging. What to do? Buy a newer more modern charging stand (I've linked to it a few times in this thread) which features dual charging plates and an 18W QC3.0 brick.


So, what's the outcome? Our two iPhone 12's are now charging consistently and reliably on the new charging stands. Our iPhones are still Qi compliant. Our stands are Qi compliant, but they're better suited to the task at hand, which is charge the new 12 phones understanding the location of the Qi charging plate has been moved in iPhone 12 to better play with MagSafe charging.


Again, I'm not misinforming anyone. Perhaps you're simply not understanding the issue. I can't help you with that.


Nov 26, 2020 1:15 PM in response to lobsterghost1

Well I was at the Apple store with a technician who said the Mag Safe chargers are a QI charger, they just add a magnet around the perimeter to allow it to hold the phone. They admitted there is a problem and the Mag Safe was not a definite fix. They made me set up as a new phone, still did not work so they ordered me a mew one. Comes in tomorrow.

Dec 1, 2020 4:56 PM in response to tekdoc1

I was, I believe the first to recommend the Geekera. It came with an 18W QC3.0 charger and it charges iPhone at 7.5W. It's reliable, well made and solved all our charging issues. This is the link to the one I bought and have recommended here from Amazon --> https://www.amazon.com/gp/product/B083S8418Z/ref=ppx_yo_dt_b_asin_title_o06_s00?ie=UTF8&psc=1

Dec 1, 2020 4:58 PM in response to tekdoc1

Wantage hasn’t seems to make any difference for me.

Various options tried without success as earlier the claim was that 5w wasn’t enough. I’ve tried Qi chargers with 5w, 10w and 20w charging bricks without success.

I have one charger in my car that works and two at home that never do since I bought iPhone 12 Pro. They still work on iPhone X.

Dec 1, 2020 6:12 PM in response to tekdoc1

The issue with that listing is there are three chargers on the Geekera, but they only refer to one.


One is the charger for the iPhone which is 7.5W for iPhone and 10W for other phones. One is 3W for Apple Watch. And the back charging plate is 5W for charging cases. It's simply an incomplete listing of the chargers in a triple charger.


Go by what the manufacturer presents in their product listing.

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iPhone 12 Pro Wireless Charging Issues

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