Level 1

15 points

iPhone 12 Pro silicone case is turning ring/silent switch off

I have had an iPhone 12 Pro along with an Apple silicone case for four days now. From the start, I noticed that I kept finding my ring/silent switch in the "silent" position, even though I hadn't touched it. This happens 5-6 times every day with normal use.

It baffled me for awhile, but now I think that the edge of the silicone case, which is very narrow near the switch, is pressing against the switch and turning it off.

This is very annoying. Is it happening to anyone else?

iPhone 12 Pro, iOS 14

Posted on Oct 27, 2020 6:30 AM

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Roadkingvincent

Level 1

14 points

Posted on Dec 21, 2020 8:12 AM

Same issue here and it was driving me crazy. T-Mobile said it could be because I was still on Sprint, Apple said it was because i had Do Not Disturb scheduled. Nothing worked. A real mystery until I now can clearly see the the case doesn't wrap around the front edge enough and if you push on it it slides down and pushes the switch to silent. Poor design. I am disappointed because I otherwise like the case. I guess i have to return it and get another brand.

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51 replies

Apr 3, 2021 12:39 PM in response to Pactricia666

That’s not what the agents at Applecare. They say there is no warranty after 30 days the case was bought. But that’s all beside the point. Why can’t Apple stand up and take responsibility for the crappy product they made. They should inform everyone amd have a recall on it. That is what responsible manufacturers do. Not close their eyes and hope the problem wiññ go away,

Apr 3, 2021 12:49 PM in response to moodytunes

With so many people complaining about the same thing you’d think they’d at least fix it, but they continue to sell the faulty case. I try think Apple cares more about the Chinese market than American.

MIkeDog123 Author

Level 1

15 points

Oct 27, 2020 8:00 AM in response to Pactricia666

I guess I can return it if I don't like it. There is nothing defective about it - it's more of a design flaw. Just wondering if I'm the only one experiencing this issue

Oct 28, 2020 1:26 AM in response to MIkeDog123

I don't have it yet. Could be that its just on your end.

Oct 30, 2020 5:31 AM in response to Jay_Bristol

This makes me think if I should purchase the silicon case for iPhone 12 Pro... 🤔 🤔 🤔

Oct 30, 2020 5:37 AM in response to Pactricia666

It’s a lovely case visually and feels good in use, I don’t find the switch to silent too annoying as I get notifications on my watch. Personal preference really!

Nov 8, 2020 8:07 AM in response to MIkeDog123

It’s happening to me and it’s driving me crazy

Nov 15, 2020 11:00 AM in response to MIkeDog123

I have exactly the same issue and it is very annoying!!

Has anyone managed to return the case for a refund as I can imagine Apple saying it is not faulty and is down to the actions of the user :( ...

Nov 15, 2020 11:44 AM in response to JJDevi

Can you let us know if the replacement is better? Thanks

Nov 15, 2020 11:48 AM in response to Jay_Bristol

Thank you JJDevi. I will speak to Apple tomorrow.

Did they say they were aware of the issue and the replacement should solve the issue as my concern is this is a permanent design fault?

JJDevi

Level 1

14 points

Nov 15, 2020 12:34 PM in response to Jay_Bristol

So far so good after about an hour or so. Will confirm after a week or two.

Nov 15, 2020 12:35 PM in response to JJDevi

Great, thank you

JJDevi

Level 1

14 points

Nov 15, 2020 12:38 PM in response to hgdevelopments

I wish this was the case but it was the usual “no one else has ever had a problem with this before”:)

Nov 15, 2020 12:39 PM in response to JJDevi

🤣 love that response!

Nov 15, 2020 12:52 PM in response to hgdevelopments

I wish this was the CASE, oh my! 😂

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iPhone 12 Pro silicone case is turning ring/silent switch off