iPhone 12 screen brightness issue

Oh my goodness. I am so sorry! Please know, we all have technical issues because of equipment failure. We all spend hours trying to fix it. Because you're "an old lady," this is especially difficult and frustrating making it even more of a travesty. But it isn't because of you by any means. I wish you the best with the replacement!

I think all of us posting agree that we are not doing anything to cause a problem. There are all kinds of different scenarios of when the screen darken issue occurs. It is not one thing however a large proportion also experiences a hot phone. We ALL are having screen problems and poor customer service experiences, at least to start. As this becomes more widely "known" amongst the service reps then service will improve and hopefully to the point of a REAL solution and/or compensation. I feel Apple relies on their reputation to charge such high pricing for phones and do not want to ruin that which will remain forever as a mark on their name.

If it is not something that can be fixed then one thought could be a trade-in on the next phone issued of the same caliber with a restart of the AppleCare as day one upon trade-in. That would be a resolution I could live with. I saved for YEARS to get this faulty product.

Just a reminder to all: submitting a feedback form from apples website is the ONLY way that apple gets these issue reports. I already did mine. Also my wife did hers.

Im sorry we are all going through this. I have yet to speak to a single person who hasn’t experienced this issue with iPhone 12!

I have a screen dimming issue constantly every day . I can’t even use maps in my car or take photos outside I went to Apple 2 times they will not replace my phone they say it passes all testing .. it’s just not good my 11 8 4 never did this.

[Edited by Moderator]

Guys Apple removed my rant about class action suit against Apple for iPhone 12 dimming issue .. ok I am only saying that cause I went to the Apple store twice and they will not replace the phone . I have an appointment this Tuesday 3rd time to hope to resolve the issue . I’ll post the outcome soon after .. If they can not fix the problem there needs to be some solution . What do you guys think is a fair solution to this horrible problem?

Same happens with my phone. I went to apple service and they ran tests and said the device performs normal. The more ridiculous thing is they asked me to video capture when the screen goes dim and bring back to them so they can see what happens. Not good

My iPhone 12 Pro Max only 2 mins in my car , auto brightness off as instructed to do see pic my brightness is set to 100 and I can’t even see my phone very dim . I think it’s a faulty photo sensor or software to prevent burn in but I like my phone on bright enough to see it while driving and I just can’t it dims in only 1 or 2 minutes!!

I set my settings just how you and Apple Genius Bar said after 2 mins driving this is how my iPhone 12 Pro Max looks it’s almost impossible to see and if it were maps I would have to use the force .. hope apple can fix this with a software update ???

This same thing has happened to me since I got this phone. It’s definitely a lemon. I took it to Apple, they ran their little diagnostic test and it said it was all good. I tried to tell them it wasn’t but the little guy basically kicked me out. Has anyone traded their phone in?

I’ve been through 5 of these iPhone 12 and every one of them has the overheating issue at normal 80F sunny outdoor days.

You all MUST go to apple page and provide feedback through their regular channels. They WILL hear you there. Not here!

I’m relieved to know it’s not just me! This afternoon I was parked in my car and the screen was so dark I had to hold it at my ankles, under my steering wheel just to get the information I needed. I’m actually pretty angry about it because it’s I’m an apple girl and can’t imagine using anything but…. but man I’m going to have to. I just can’t believe a focus group didn’t point it out!

snd a matte screen would help. When I it’s sunny and the screen is ridiculously dark it still manages to obstruct any chance of a view with the glare. Wow, “hearing” myself detail the hassle I’ve gotta jump to a to something else. But how do you incorporate a non-iOS phone with a house full of iOS devices? MP3 vs mp4??? I’m having heart palpitations.

You have the same problem most of us have. I have a Mac Book Pro, iPad, Apple Watch and iPhone. I asked the technician how I could merge an android phone with these devices — his answer, “Forget it —-Apple is your choice”.

I’m having the same issue where the screen gets dimmer and dimmer and dimmer. Took it to the Apple bar and they said that’s normal but I don’t think so because it started doing to 2 weeks ago. Not happy with $1000 Apple phone that’s poorly designed.

Nope, happens indoors with the temperature set to 72 degrees. The phone does heat up but the genuineness at Apple say that’s normal and it will shut down when it gets too hot. The funny is that my wife’s phone does not do this.

I can’t believe they tested this phone for heat AND decided to release it this way regardless.

I keep wondering whether the A14 processor runs too hot for this phone and poor heat dissipation. I can’t imagine any other way than Apple throttling the processor speed down to keep it cooler. That’s also gonna be an issue from a legal standpoint.