My iPhone 12 keeps asking for email password

I recently got an iPhone 12 and set up my hotmail account on the phone through the mail app. In the last few days, it has started asking me to re-enter the password every few hours-now up to 6-8 times a day. I've tried deleting and re-installing the account, but to no effect. I've also installed the Outlook app, and it does not seem to have this problem. Does anyone know how to fix this? It's becoming a real nuisance


[Re-Titled by Moderator]

iPhone 12, iOS 14

Posted on Nov 11, 2020 12:11 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2020 2:34 AM

I found a temporary workaround for Hotmail (Outlook.com) issues to keep receiving push emails without retyping the PW over and over again: setup Hotmail as imap account, this seems (till now) not affected. Hopefully Apple resolves this annoying problem in the next update!

Receive:

imap server: imap-mail.outlook.com

use SSL: on

Authentication: password

port: 993

Send:

smtp-mail.outlook.com

use SSL: on

authentication: password

port: 587


285 replies

Dec 4, 2020 4:08 AM in response to DPD25

I am having this same issue on my iPhone 12 Pro Max and on my Intel iMac and my new Silicone MacBook Air I am not sure if it is a change in security or something but it is getting annoying. It also only happens to the hotmail emails, none of my other accounts like gmail, business account or even student email is having this issue.

Dec 6, 2020 1:39 AM in response to SravanKrA

I don’t know who is at fault Apple or Microsoft. Is it my fault I can’t understand Chinese or is it the Chinese man’s fault who doesn’t understand English if we try to talk to each other?

It appears to be something that has changed with IOS 14 as I never had this problem before the update and old IPad without update works fine. Although this strongly suggests that it is an Apple problem to fix I doubt they are going to go back to 13 and may not be able to solve it in 14, it may need a fix at Microsoft’s end.

What I do know is that there are too many red herrings in these replies.

If it’s due to Outlook server how can I still get my emails if I use the Outlook app?

Why are people saying my pc is fine so it must be IOS, your pc doesn’t use IOS mail it uses Microsoft software so that proves nothing.

Apple and Microsoft need to talk to each other but if Apple are hurting due to this problem I’m guessing Microsoft are just going to be laughing not talking.



Dec 9, 2020 1:16 PM in response to SravanKrA

Got the same problem on my iphone 7 and ipad. Have to enter passwords for two Mail accounts almost every day.

Only the Mail App from Apple is affected, not the outlook app. How can this not be an iOS issue.

You probably read about a server Issue Microsoft had regarding Mail traffic. This was fixed in one day.

I hope apple will fix this soon! Starting to annoy me!

Dec 28, 2020 7:56 AM in response to davidhorne1982

My phone stopped asking when I’m using Hotmail address but when using my work email hosted by EarthLink I get a warning say cannot send mail because my outlook password is wrong. Weird because what does outlook have to do with it (doesn’t happen when actually sending with an outlook address) and the emails actually get sent even though the warning says they cannot be sent.

it’s hard to believe Apple says it is not there issue. Their mail program looks like it is the problem

Jan 9, 2021 4:30 PM in response to DPD25

I came across this post from years ago. Sorry I dint have time to read it before posting because I’m driving but I’m posting just in case there’s something that will help will hope. I’ll read it later when home and will post an update or remove I’m the answer.

https://answers.microsoft.com/en-us/outlook_com/forum/oemail-oapps/problems-between-hotmail-and-apples-mail-program/2adafa64-58ee-4661-890b-57145dab9b20

Jan 26, 2021 9:26 AM in response to DPD25

Yes. It’s totally frustrating. It asks me for my password and when I enter it it tells me that’s not it. Yes it is. So I changed my password, again. It finally let me in. Now less than 30 minutes later it asks me my outlook password. I enter it in AGAIN and it says that’s incorrect.

I am about finished with my iPhone and really leaning back to Samsung. I never had this many problems with my Galaxy.


Jan 26, 2021 10:39 AM in response to EQguy77

Every single day my iPhone 12 update14.4 with 50G storage asks me for my hotmail and/or outlook password and then rejects it most every day demanding I put in a new one!!! Lately it asks for the hotmail password then pops up with a page an outlook heading to put the PW in!!!! If you ignore it sometimes you still get email and sometimes you don’t! This has been going on as long as I’ve had this phone (2 months?) and I’ve just about had it!!! I’ve seen thousands of complaints about this. So is it an Apple issue or a Microsoft issue? Maybe you could collaborate on a dang solution? Or give me one right now! I tried deleting and reinstalling. Doesn’t solve it.

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My iPhone 12 keeps asking for email password

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