Ethernet adapter not working with big sur update?

Ethernet adapter not working with big sur update, tried the many solutions, but nothing works.

I am using macbook air 2017.

Adapter working fine before update, also working fine with another macbook air 2017 with Catalina.

MacBook Air 13″, macOS 11.0

Posted on Nov 11, 2020 12:50 PM

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Posted on Dec 4, 2020 2:21 AM

I had the same problem after macos 11 big sur update. After the update, the USB ports were working but not the ethernet port.


I found a simple solution using new drivers provided by UGREEN (Chinese company). My type-C adapter is BASEUS brand, but the new drivers worked, since most adapters use Axis or Realtek chip, the brand does not matter!


RTL8153/B, AX88179 and AX88772A series of chip network card drivers have corresponding MacOs 11.0 drivers upgrade, they can be directly updated with new drivers, like normal upgrade solution.


To identify you network card, make sure your adapter is plugged in, then:

  • choose Apple menu > About This Mac, then click System Report (more details: https://support.apple.com/guide/system-information/get-system-information-syspr35536/mac)
  • Look under USB (usually under USB 3.0) search for model name like: AX88179, AX88772A (for Axis) or RTL8153 (for Realtek). Sometimes it may only be just a number (product ID): 0x8153 (then 0x8153 = Realtek8153) - if not familiar with this part, please refer to screenshots examples below:




Next, download the latest drivers for Axis/Realtek provided by Ugreen (the company is making Thunderbolt-Ethernet type-C USB adapters for MacOS). Since the download page is in China and in Chinese, I uploaded the driver on Google Drive:


Drivers for Type-C Ethernet Chipset AX88179 for MacOS 10.9 to MacOS 11:

https://drive.google.com/file/d/14zgRn3ByXK8mjueuws_Cb8MlIqzJ4aX-/view?usp=sharing


Drivers for Ethernet Chipset AX88772A for MacOS 10.05 to MacOS 11:

https://drive.google.com/file/d/1W2sfestajENincZYpQQ0QnjM_cD7z9Cn/view?usp=sharing


Drivers for Type-C Ethernet Chipset RTL8153/RTL8153B for MacOS 10.12 to MacOS 11:

https://drive.google.com/file/d/1b3VTsPl7sN4KxGErZZ5-t1UaRt5PJ0e-/view?usp=sharing


Original Chinese page with drivers for download:

https://www.lulian.cn/news/494-cn.html


FYI: you may find other updated download links on the English website, Type C products (support > download)

https://www.ugreen.com/pages/download


To upgrade the drivers, follow the steps below.

  1. Unplug the external USB/Typce-C ethernet device.
  2. Uninstall the outdated driver if you installed drivers previously (I did not uninstall anything).
  3. When booting press and hold the "Command+R" key until the Apple icon appears on the screen, and the computer enters the recovery mode (if you have not entered this mode, please restart it again). More about Recovery Mode here: https://www.macworld.co.uk/how-to/mac-recovery-mode-3674052/
  4. Select "Utilities" (top menu) > "Terminal".
  5. In the terminal run the command "csrutil disable" (it will disable System Integrity Protection, it's probably possible to re-enable it later, I did not try, or when MacOS 11 has been properly updated).
  6. Restart the computer.
  7. Install the newly downloaded driver.
  8. In System Preferences -> Security and Privacy, you will be prompted to allow this driver installation, accept.
  9. Plug in your USB-Ethernet device again, and you should be able to access the Internet normally now.

I am not a IT expert but searched a solution for a long time and this is the best one I found for now.

Similar questions

108 replies

Nov 13, 2020 5:12 AM in response to raji116

Hi guys!


I have also problems on my iMac PRO (2017) running big sur ...with the ethernet connects. I can report that this issue comes with one of the beta releases >= beta 7 ... I hoped that in the full release that issue was fixed but won't.


I could reproduce that the issue comes up more often if iTunes is running. If iTunes is not running it also could happen but not so often. WLAN is currently more stable then cable over ethernet...


Hope apple can fix this ASAP.


Cheers

Nov 14, 2020 5:26 PM in response to raji116

Same issue, I though I was the only one until I find this support thread. I tried the below steps, and the problem persist.


  1. Clean installed Big Sur 20B29 from external USB
  2. Ethernet not working, WiFi work, was working just fine with the latest Big Sur public beta.
  3. Boot camp windows 10 Ethernet problem persists
  4. Performed diagnostic, 
  5. Reset SMC NVRAM
  6. Clean install again
  7. Created fresh test user
  8. Ethernet IPV6 to Link only
  9. Changed RJ45
  10. Disabled DHCP from router to this MAC address
  11. Power cycled router
  12. Clean install Catalina 19H15 from external USB
  13. Ethernet not working, WiFi work
  14. DFU Mode, Restore, Revive end up with internet boot error code 3004F
  15. DFU Mode Update “Apple Controller Devices Do Not Support This Action”
  16. Router allowing 17.0.0.0/8
  17. Able to install Big Sur using internet recovery, and problem persist.


Dec 30, 2020 12:56 AM in response to raji116

I have the same issue on Macbook pro 2017


My usb-c ethernet was working with built-in driver on Catalina successfully. After upgrading to Big Sur, it was working again for few hours and suddenly it become disconnected. Now it says Cable Unplugged in network preferences.

The producer of my ethernet adapter hasn't provided any driver even for MacOS Catalina and says no driver is needed.

It's corechip SR9900

Feb 23, 2021 2:11 PM in response to MadokaO

MadokaO - interesting. I tried that adapter and it did not work with my MacBook 2019 or 2014.

I have not tried it with the ethernet on a separate adapter. I might try that.


I've had to get a powered hub - Belkin Thunderbolt 3 Hub.

https://www.amazon.ca/Belkin-Thunderbolt-3-Dock-Pro/dp/B07YLMJZXB/ref=asc_df_B07YLMJZXB/?tag=googleshopc0c-20&linkCode=df0&hvadid=361203164760&hvpos=&hvnetw=g&hvrand=1410244564722968926&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9001016&hvtargid=pla-841066038854&psc=1


I still have some disconnection/freezing with the ethernet cable plugged into this one, but the other devices (usb microphone, usb cameras, headphones, audio interface, iPad) seem to be working better. I'll try the separate ethernet cable with it. Seems a shame to have to spend close to 600 extra to make a very expensive MacBook Pro work properly and have a reliable wired connection. The whole point of ethernet/wired is for more stable connection. Sigh.



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Ethernet adapter not working with big sur update?

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