iPhone/iPad mutes other caller when I speak and vice versa

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iPhone/iPad mutes other caller when I speak and vice versa

Hi Apple,

I have an annoying issue and have read several posts from others having the same issue and the solution provided has not resolved this issue yet.

I am copying another users words below as they perfectly describe the issue

Issue reported by ntgoeb - "Whenever I'm on a phone call and speak, the other person's audio cuts out until I stop talking (and for half a second or so after I stop - there seems to be a slight delay). This makes it difficult to hold a conversation - lots of stops and starts, and asking people to repeat themselves."

Link to previous issue raised by ntgoeb -

https://discussions.apple.com/thread/251765032

Another user reporting same issue on MacBook -

https://discussions.apple.com/thread/251554107

Another user reporting same issue on her iPhone -

https://discussions.apple.com/thread/251448718

I have an iPhone 11 Pro and iPad Air and have faced this issue while using device's audio (regular speaker and loud speaker), I also saw this while using earphones such as Powerbeats Pro and Airpods Pro, so it's something to do with the iOS. I tried troubleshooting with steps provided on other discussion threads but still face same issue. Please advice or fix.

Thanks!

iPhone 11 Pro, iOS 14

Posted on Nov 13, 2020 9:41 AM

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Answer 1

bailier

Community Specialist

Nov 19, 2020 4:35 PM in response to Karan-

Hey there, Karan-!

Thanks for reaching out in Apple Support Communities! We understand you’re experiencing issues when making phone calls on your iPhone 11 Pro and iPad Air. Thank you for linking other discussions as well, regarding your issue did this start after an update? Please follow these steps and see if the issue persists:

Set the ring/silent switch to ring
Navigate to Settings > General > Accessibility
Scroll down to the [Hearing] section
Slide the audio volume balance slider all the way to the right
Navigate to Settings > Sound & Haptics > Ringtone
Tap on a ringtone to play it
Listen to the sound from the receiver

When you’re done testing, be sure to return the audio volume balance slider to its previous setting.

Please try a FaceTime audio call and if the issue does not persist then it would be related to your wireless carrier. Here is an article to further assist you with making a FaceTime call:

Use FaceTime with your iPhone, iPad, or iPod touch

Also please make sure to be on the latest iOS:

Update your iPhone, iPad, or iPod touch

If your issue persists please Get Support

Take care!

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iPhone/iPad mutes other caller when I speak and vice versa

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