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Binkusama Author

Level 1

76 points

iPhone 12 Pro Notifications with no sound or alert of any kind

I set up my new phone however I don't get any notifications to create a sound or haptics when I receive them. I've reset my settings after getting frustrated, restarted the phone, made sure to select sounds for each notification, set the notification preview to 'always', made sure it's not on mute and the volume is up yet I can't get my phone to tell me that anything has come in until I look at the home screen only to find i've received a bunch of notifications.

I get calls on the phone just fine but texts, discord, emails, etc. NO notification that anything has been received. I've spent hours pouring through the settings and nothing helps.

iPhone 12 Pro, iOS 14

Posted on Nov 13, 2020 2:12 PM

Top-ranking reply

Gabe1499

Level 1

4 points

Posted on Nov 26, 2020 12:08 AM

I’ve been having this same problem and it’s incredibly frustrating as it doesn’t notify me that I’ve gotten a message. I wouldn’t even know I got a text unless I go on the messaging app directly and check whoever I was texting to see their response. I’ve gone through all of the settings and made sure everything was set and turned on yet still nothing.... Apple please fix this!

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328 replies

Jal8344

Level 1

4 points

Dec 3, 2020 8:52 AM in response to Mpbradd

This did not fix my issue. Notifications were on and all sounds are maxed out and still no sounds while locked. I do have watch connected and do not want to turn off Bluetooth! Has a fix been determined yet?

klemon10

Level 1

11 points

Dec 3, 2020 9:09 AM in response to Binkusama

It seems that every year, the bugs become worse and worse with Apple. I remember the days of pretty much flawless launches for products and software from Apple! Seems those days died with Steve Jobs!

ecrjones

Level 1

4 points

Dec 3, 2020 12:00 PM in response to Binkusama

I’m having exactly the same issues. Notification sounds only happen every so often. Then I go to settings and fiddle with the tones and volumes. Seems fine. It works for about half an hour and then the sounds stop working. I’m suddenly not getting text messages or WhatsApp notification sounds again. Infuriating.

Binkusama Author

Level 1

76 points

Dec 5, 2020 10:47 AM in response to Vick213

Apple responded to me on Twitter with a link to a page showing that alerts happen on either the iPhone or iWatch but not both. This is crazy, because when wearing my watch, I tend to not get alerts a lot of the time. They should have a setting where you can select which one you want notifications to come through. Also, I’ve never had this issue until the iPhone 12 Pro.

deun96

Level 1

4 points

Dec 8, 2020 4:46 PM in response to taqiy32

So glad i found this post. I called multiple times and they made me seem I was the one with the problem. I even took it to an apple store where they ran a diagnostic and was told nothing wrong with hardware or software. I rebooted, reset, updated the phone individually and attached to my MacBook. I did a screenshare with 2 different apple support people, who triggered buttons on and off that were already triggered on and off by other apple support people. Everything worked and then it would happen again. I have an iPhone 11 pro max and if this is happening with other phones, i am not surprised they did not offer to replace it. Hopefully they fix it soon. It would help if someone at least acknowledged there was an issue as opposed to pretending one is imagining it.

bnmn78

Level 1

4 points

Dec 9, 2020 11:58 AM in response to Binkusama

I have tried all the options listed in this stream to get notified of texts. Just doesn't work. Not only frustrating, but dangerous as I have family members with health risks/issues and texts are used for alerts/communications. Apple knows this is a problem and needs to issue a release to fix this bug ASAP!

Dec 9, 2020 5:38 PM in response to Binkusama

I have the same issue. Got the 12 a month ago and it worked just fine. I own an apple watch and they tried to tell me it is connected to my watch receiving the messages rather than the phone. And that is the design. To that I say that is hogwash. My husband and daughter have iphones and iwatches. And their does not do this. It is so frustrating. We rely on our phones notifications. Even my ring camera is not giving me notifications anymore. That is ridiculous. I just left the Android world for Apple. Now i want to turn my back on Apple again. Not happy.

Dougsa80

Level 1

8 points

Dec 9, 2020 7:09 PM in response to Jal8344

you don't have to turn off bluetooth. The people saying that are not realizing that they are prob connected to a speaker or something. i noticed its mostly when using other apps and/or not closing imessage all the way - def an apple issue and don't let them say its not - people are getting wrong answers by talking about they watch n stuff. well i dont have a watch so its not that

J3n_jEn

Level 1

4 points

Dec 11, 2020 12:18 AM in response to Binkusama

I have the same issue. I Messaged Apple support and they are not aware of the problem according to the person I talked to. They said that this is a group for people to talk and they don’t address the issues. So I think everyone should submit the issue via Apple support text/ or chat. They only came up with me resetting my phone when it happens.

Dec 11, 2020 1:48 AM in response to J3n_jEn

I Posted about my 1 hr conversation with Apple Tech Support on 11/24, after about 45 minutes of going through all of my settings, the tech kicked it upstairs and they said they were aware of the issue and working on a patch. I'll give you the case number to prove it to them should you desire.

J3n_jEn

Level 1

4 points

Dec 11, 2020 2:01 AM in response to John Venable

It might help. Because I don’t think restarting my phone solved the problem. It works for now but I know i will still miss messages. Because I tried that before and it was just a temp fix. I do have a open support case.

Haynescm

Level 1

15 points

Dec 11, 2020 8:12 PM in response to Binkusama

I have been having the same issue as well but my husband has not and we have the same phone (new iPhone 12 Pro). I noticed I was missing notifications for text messages quite a bit and thought at first I just wasn’t hearing it. Now today I found this thread. I have tried everything to fix it based on this post and nothing works! Needs to be fixed ASAP!

Dec 12, 2020 4:02 AM in response to Haynescm

Do you also own an iWatch? They tell me it has to do with the fact that the iwatch gets the notifications. I get the banners on my phone but no audible sound. I owned a Fitbit before, and i had no issues with receiving them on both devices. Ridiculous.

Dec 14, 2020 12:59 PM in response to Binkusama

Spent a lot of money on this iphone12

only to find I get no sounds in messages or notifications

i should have upgraded my Nokia instead

you can’t get any support from Apple

pretty poor

I think I will return phone before time runs out

Very dissatisfied

bnmn78

Level 1

4 points

Dec 14, 2020 7:17 PM in response to Mks12

Totally agree! If I'd known this was a limitation, I wouldn't have spent $ on the iPhone 12 and just stuck with my iPhone 8. Having notifications on the watch and iphone is a basic need and feature. Losing capabilties should never be part of an upgrade!

iPhone 12 Pro Notifications with no sound or alert of any kind