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iPhone 12 Pro Notifications with no sound or alert of any kind

I set up my new phone however I don't get any notifications to create a sound or haptics when I receive them. I've reset my settings after getting frustrated, restarted the phone, made sure to select sounds for each notification, set the notification preview to 'always', made sure it's not on mute and the volume is up yet I can't get my phone to tell me that anything has come in until I look at the home screen only to find i've received a bunch of notifications.

I get calls on the phone just fine but texts, discord, emails, etc. NO notification that anything has been received. I've spent hours pouring through the settings and nothing helps.

iPhone 12 Pro, iOS 14

Posted on Nov 13, 2020 2:12 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2020 12:08 AM

I’ve been having this same problem and it’s incredibly frustrating as it doesn’t notify me that I’ve gotten a message. I wouldn’t even know I got a text unless I go on the messaging app directly and check whoever I was texting to see their response. I’ve gone through all of the settings and made sure everything was set and turned on yet still nothing.... Apple please fix this!

328 replies

Feb 15, 2021 1:08 PM in response to haconnaughton

As mentioned earlier go to;

https://support.Apple.com/en-us/HT204791

Basically all I had to do was shut notifications off on the Apple Watch app. And everything works properly.

This is all you need to do:

Open Apple Watch app on iPhone

click in MY WATCH

scroll to MESSAGES. And hit >

check “custom”

and

cleck “Notifications off”



check “Notifications off”

text messages will still show up on your Apple Watch.



Feb 26, 2021 1:13 PM in response to Binkusama

We are not getting any audio notification when text messages come in. Help, this is on 12pro max

We have 2 sets of noice cancelling buds one does not hold a charge. I already call you for help and ran through the steps and it is broken.

The 12 also doesn't like to take a charge from the mag safe charger or the Duo charger. It doesn't make a noise when you set on them. It does make a noise when you plug it in with a wire.


please advise!!

Mar 4, 2021 4:34 AM in response to Apple12p

As mentioned earlier go to;

https://support.Apple.com/en-us/HT204791

Basically all I had to do was shut notifications off on the Apple Watch app. And everything works properly.

This is all you need to do:

Open Apple Watch app on iPhone

click in MY WATCH

scroll to MESSAGES. And hit >

check “custom”

and

cleck “Notifications off”

— text messages will still show up on your Apple Watch.

Mar 6, 2021 7:21 AM in response to jane A E

I have been to the Apple store. I was just actually there three days ago. They reset my whole phone which also resets the Apple Watch. While I was in the store we finally got it to work. Once I got to my car and It all stopped working and back to no tones for

texting or watch nor iPhone 12

pro. This is extremely frustrating. I’ve been on with tech support with Apple and Verizon. Then to the Apple store had to make an appointment take time off from work. Then to the Verizon store. Verizon nor Apple can fix this issue an Apple is not chiming in with a fix for an update for this.

extremely frustrating. Apple if you’re reading any of this please find a fix. I would also like the choice like before, but I can do haptics on my wrist and still hear my phone tones For texts and everything else.

Mar 6, 2021 2:38 PM in response to Karen143

Karen 143......I’ve been going through the same thing! Just went to the Verizon Store, where I bought the IPhone12 Pro Max, and got the answer! The girl that works there had the same problem. The Apple Salesman told her If you have both an Apple Watch and an IPhone, the watch will always respond first unless your phone is opened and the screen is unlocked! I tried it and it’s true! They said that that’s the way the software was designed!

Hopefully they put out an update to correct it, with price we paid for the phone and the watch! They really should!!

Good Luck!

Mar 11, 2021 1:18 PM in response to usskywatch

I am having the same issues— my iPhone 12 Pro no longer has sound for incoming calls or texts. I have tried everything suggested here. Am currently trying to install the 14.4.1 update, hoping it might resolve. The only odd thing I’ve noticed is that under the DND menu, even though DND is off, under “Silence” I can’t get rid of the requirement to have either “Always” or “While iPhone is locked” checked. Since my phone is usually locked, I wonder if that is the issue. Notifications are on and set, sound is set...I can’t think of any other causes. I did recently turn on WiFi calling, but don’t see how that is related. Suggestions?

Mar 11, 2021 2:31 PM in response to makelly68

A lot of people are having this same issue and it’s crazy that it hasn’t been addressed by Apple yet. That’s just very poor business and a slap in the face of those of us who have paid so much for the phone. But some people are saying if you turn off notifications on your Apple Watch then it all works well but that’s not a solution to the problem. The phone and the watch are supposed to work together. So no, I will not turn off notifications on my iPhone just to appease the idiots that failed at their responsibilities to the masses.

Apr 5, 2021 11:30 AM in response to christiane41

I truly regret "Upgrading" to the 12Pro from my 8.... Apple is well aware of this issue. I've spent hours on the phone with different levels of support, and one tech confessed to me the Engineers are aware of the problem. Frankly speaking I believe we 12 owners have been written off as there is already an iPhone 13 being touted. I'm ready to go back to Windows and Android and give up on Apple.

iPhone 12 Pro Notifications with no sound or alert of any kind

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