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iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Question marked as Top-ranking reply

Posted on Nov 18, 2020 9:06 AM

I just bought my 12 Pro Max on Friday (11/13) and last night (11/17), the wireless charging stopped working. I found a video on YouTube that indicates that turning the phone off and then back on will temporarily resolve the issue and that installing iOS 14.2 will resolve it. I tried turning it off and back on and it did start wirelessly charging after that. Installing iOS 14.2 now. In the "About this Update" document, it indicate that the 14.2 release does fix the following issue (among others):

    • Devices could be prevented from charging wirelessly


Source: https://www.youtube.com/watch?v=cvZeIpmtgEs

278 replies

Jan 20, 2021 2:00 AM in response to wozwebs

I discovered recently that I have the same problem. I bought my 12 Pro Max back in December and all worked fine until today.

I have read on the net that a reset might resolve this bug. I just shut it down and then power on and it started to charge on my QI Samsung charger.

Try reset/power down/power up until Apple will come up with a fix on this.

Feb 18, 2021 4:15 PM in response to SpongebObi-Wan

As I've said multiple times, I've had this charging stand now for months and my iPhone 12 and 12 Pro Max charge great on them.


I do put my 12 Pro Max in landscape on it though for the most reliable positioning.


Power off your phone, power it back on, then place it on the stand in landscape and I'm betting you'll find it works perfectly.

Feb 18, 2021 6:27 PM in response to lobsterghost1

I followed your instructions, turning my iPhone off, then back on. And placed it horizontally in the stand. At first, it did not charge. I tried turning my iPhone to vertical, just to try. Still nothing. I then took off my waterproof case, and went thru the same procedure. The case is not what I would consider heavy-duty, and the plastic back is really not very thick. Nevertheless, to do a fair test, I took it off. Went thru the same procedure again, turning my iPhone off and back on again, then placing in the stand. Low and behold, it began charging, but only when lying on one of the sides, the side with the power button, I believe. I then decided to push the limits a bit. Very carefully, I rotated the phone 90 degrees to vertical, taking care not to lift the phone away from the stand; keeping in contact with the plate, in other words. Again, unexpectedly, the phone continued to charge, in the vertical position.


I will not necessarily call this a complete win, however. I fully intend to keep my phone protected and in a case, waterproof most likely. The case I have, I got from Amazon for roughly $23. I could have sworn that someplace, either on the Amazon site, or on the packaging I received the case in, it said that the case would not interfere with wireless charging. However, I did buy 2 cases and it may have been the other case that I read that on. I'll have to test the other case now, as I took my phone out of it, preferring this case over it.


I'm still hoping for a fix to this problem eventually from Apple, so that I can use the stand AND my case. It obviously sounds like this is some sort of a software problem to me, which I hope they can fix.

Feb 18, 2021 7:07 PM in response to SpongebObi-Wan

Both of these cases appear pretty thick. The $23 case has no reviews, so it's hard to know if other's are having charging issues with it. I use a thinner case (not waterproof) and it doesn't cause any issues with charging.


And the $17 case has this review:


"This case feels great and seems to be very durable. I have dropped my phone with this case on it and it held up very well without a scratch. Only problem I have found is that it will not wirelessly charge. Iv tried it on 2 different kind of chargers and it will not work due to the raised edges around the case. Overall this is a great case if you aren’t wanting to wirelessly charge."

Feb 19, 2021 5:18 AM in response to wozwebs

I have same problem, but I have 2 official apple mag safe chargers, my iPhone 12 mini and my son's iPhone 12 both do not work on mag chargers, although my wife's iPhone 10 works/charges ok. there is obviously an issue with the firmware & iPhone 12 model ranges not charging on mag safe chargers, apple need to acknowledge this and put a fix in!

Feb 19, 2021 7:24 AM in response to lobsterghost1

I purchased the 2 cases from Amazon a few days prior to ordering my 12 Pro Max, so that when the phone arrived I would have them already here to put my new shiny phone in to for protection. At that time, I wasn't really thinking much about the wireless charging issues. I think I might have read something about it at some point, but not given it much thought. Consequently, when I read those Amazon reviews, the charging issues didn't really resonate with me.

Feb 19, 2021 7:29 AM in response to SpongebObi-Wan

That makes sense. I too had cases ready when the phone arrived from Amazon. But I've never been too worried about waterproofing my phone, so my cases are typically not as thick. I don't any of us at the time grasped how MagSafe would alter the relationship we had with previous chargers. But it certainly did.


I like holster cases and find cases from Encased to be quite good. Here's the one I use:


https://www.amazon.com/gp/product/B08KHQPF5Q/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1


This case works perfectly with the Geekera Charging Stand


iPhone 12 Pro Max not wirelessly charging

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