Qi charging iPhone 12

Hi. I have a new 2021 Volvo XC60 with a built in wireless charger for phones.

I also have a brand new iPhone 12.


I can’t get the phone to connect to the car (or visa versa). It connects for a second and the phone displays the battery in green (charging) but then it disconnects and the Volvo displays an error message


Wireless charging not active clear the charging area from other objects.


the charging unit is on.


I heard that others are experiencing issues with Qi charging the iPhone 12. Where do we report these specific issues to Apple? Here?


thanks


iPhone 12, iOS 14

Posted on Nov 15, 2020 6:06 AM

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Posted on Feb 8, 2021 4:37 AM

I was just on the phone with my Volvo dealer and they told me that they had been in contact with Volvo about it. Volvo indicated that there will be a software update in the 2nd quarter of 2021. You will have to book an appointment at the dealer to install the update. He told me to call them around Easter because that’s around the time where they expect the software to be released.

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Feb 8, 2021 4:37 AM in response to mgsfca

I was just on the phone with my Volvo dealer and they told me that they had been in contact with Volvo about it. Volvo indicated that there will be a software update in the 2nd quarter of 2021. You will have to book an appointment at the dealer to install the update. He told me to call them around Easter because that’s around the time where they expect the software to be released.

Feb 6, 2021 3:53 AM in response to RogerS61

I live in Sweden, I just had an answer from Swedish online Volvo Support stating:

"Volvo has an improved/ enhanced FOD (foreign object detection) feature that detects the magnet from magsafe and turns off the charging.

Tjej also say that iPhone 12 is not QI certified so tehy recommend us to charge phone with cable"


I find this answer from them really annoying. Not only do the charge extra for this feature, but non of the sales resellers know about this. My question to Volvo is, should iphone12 owners stay away from a Volvo??

For me this is a nonsense answer, they can just turn off FOd or make its less sensitive.


Other car manufactures don't have this problem. oWner if anyone here has gotten any help at all from Volvo? You should start bombard them with requests on fixing this error. there will be more and more people buying a Volvo and realizing that the charging doesn't work with a phone from one of the largest manufactures in the world... Really how are they thinking??



Apr 7, 2021 9:50 PM in response to jonesy42

As far as I’m aware, the issue actually relates to FOD (foreign object detection) within Volvo’s wireless charging pad. This is because Apple doesn’t conform to the Qi charging standard with its new MagSafe charging. There is nothing Apple can do per se, it’s just a design decision that probably isn’t going away anytime soon. But fortunately for us, it sounds like Volvo is working on a fix that will essentially recalibrate or disable that foreign object detection sensor for the iPhone 12. That’s why you start seeing it working at first but then it stops working.

Dec 12, 2020 4:38 PM in response to RogerS61

I have a new 2021 XC60 and an iPhone 12 also (and the same exact issue happens). I also bought a new 2021 S60 and the issue occurs there. I took out an old iPhone XS and it charges fine on the XC60 and S60. I'm really hoping a software update soon will fix the issue... maybe an iPhone engineer also buys a 2021 Volvo and escalates this issue to the top of the backlog! ;)

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Qi charging iPhone 12

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