Qi charging iPhone 12

Hello again!

I have told my Volvo dealer in Denmark about the problem. He has sent my complaint to Volvo Denmark on January, 11., asking them what to do.

I'll post the answer here as soon as I get it.

Steen, a dane living in Germany and driving a XC60 2021 bought in Denmark

I live in Sweden, I just had an answer from Swedish online Volvo Support stating:

"Volvo has an improved/ enhanced FOD (foreign object detection) feature that detects the magnet from magsafe and turns off the charging.

Tjej also say that iPhone 12 is not QI certified so tehy recommend us to charge phone with cable"

I find this answer from them really annoying. Not only do the charge extra for this feature, but non of the sales resellers know about this. My question to Volvo is, should iphone12 owners stay away from a Volvo??

For me this is a nonsense answer, they can just turn off FOd or make its less sensitive.

Other car manufactures don't have this problem. oWner if anyone here has gotten any help at all from Volvo? You should start bombard them with requests on fixing this error. there will be more and more people buying a Volvo and realizing that the charging doesn't work with a phone from one of the largest manufactures in the world... Really how are they thinking??

Arrogant and annoying answer from Volvo. Unacceptable that the charging technology of a USD $25 phone charger is superior to the the technology of the charger in a USD $70,000 car. Should be an easy fix for Volvo if they wanted to support their customers.

No such information was included. Hope it will be a download but I am afraid you need to go to a Volvo dealer. Here is the article in Swedish

https://teknikveckan.se/problem-att-ladda-iphone-12-i-volvo-bilar

I contacted Volvo customer care and shared the link to the Swedish tech site with them. They indicated they have been receiving an ‘influx of inquiries regarding this issue’. Also indicated that they would get back to me with a response to the Swedish tech site information.

Thinking that more owner negative feedback to Volvo customer care might generate some action in their part.

I’ll share any feedback I receive from Volvo with the group.

I also contacted my Volvo dealer about this issue and shared the link to the Swedish article and I also asked them how and when are we going to receive the update. I’ll also share any details I receive about this issue.

Good news (I think) from Volvo Customer Relations this morning:

Volvo is currently working on fixing the problem. We will let all our customers know as soon as possible. Thank you again for your patience and understanding.

No commitment as to when, but at least an acknowledgment that there is a problem and that Volvo is working on it.

I was just on the phone with my Volvo dealer and they told me that they had been in contact with Volvo about it. Volvo indicated that there will be a software update in the 2nd quarter of 2021. You will have to book an appointment at the dealer to install the update. He told me to call them around Easter because that’s around the time where they expect the software to be released.

I have same phone and same issue with QI wireless charging in my 2021 vw jetta. Also tried out an qi wireless phone holder in the car and the phone would get so hot it would give a warning that the phone must cool down before it can be used.

I have the same issue, I just picked up MY21 Volvo V60, it is can not charge, Volvo dealer said they are working with Apple to solve the issue and they will ring me if a recall needed or perform a software upgrade if needed

I wonder if Apple let Volvo (or any of the OEMs) know about the changes to the iPhone 12 before they made them?

And why is one of the most popular phones not Qi-complaint?

I can see how this is very frustrating for all of the manufacturers as they now have to tweak their designs (which work with the vast majority of phones) to tailor the iPhone 12, which will be replaced by a newer model in a few months anyway.

Well that seems like a bunch of happy horse crap. Did they also tell you to sacrifice a chicken in the back seat and post the photos?

i guess we ought to forgive Volvo though since few own an iPhone.

Sound bitter and annoyed? Mission accomplished.

Please please Apple and Volvo, work together to fix this so I can return to my somewhat charming and pleasant self.

I’m so thankful for all of you guys and your responses as I was really disappointed yesterday when I picked up my Volvo XC90 and my iPhone 12 didn’t charge. This issue is squarely within Apple’s jurisdiction. This isn’t a problem unique to Volvo chargers! It’s any Qi charger and it’s been known to Apple since at least 10/20. Apple, don’t take our loyalty to your brand for granted, many of us are tired of incompatibility. Not cool. https://lifehacker.com/if-an-iphone-12-bug-broke-your-wireless-charging-try-t-1845809844

Also affected by this issue with my new XC60. Love everything about the car except this issue. Thank you to all here making the phone calls, having an inside with Volvo service Dept, etc to keep the thread updated.

I’m having the same problem with my 2021 Volvo S60 and am very, very disappointed and annoyed with Apple as the problem seems to be exclusive to their iPhone 12. They should come up with (and quickly) a fix for this issue or be willing to work closely with car manufacturers who are increasingly including wireless chargers in their vehicles. Folks even pay extra in some cases for an optional wireless charger in their car. To find out, after paying $50K for a car that the advertised wireless charger will not work with an iPhone 12 is maddening. Are there any Apple staff who read these threads and can offer concrete information on this issue?