Qi charging iPhone 12

Hi. I have a new 2021 Volvo XC60 with a built in wireless charger for phones.

I also have a brand new iPhone 12.


I can’t get the phone to connect to the car (or visa versa). It connects for a second and the phone displays the battery in green (charging) but then it disconnects and the Volvo displays an error message


Wireless charging not active clear the charging area from other objects.


the charging unit is on.


I heard that others are experiencing issues with Qi charging the iPhone 12. Where do we report these specific issues to Apple? Here?


thanks


iPhone 12, iOS 14

Posted on Nov 15, 2020 6:06 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2021 4:37 AM

I was just on the phone with my Volvo dealer and they told me that they had been in contact with Volvo about it. Volvo indicated that there will be a software update in the 2nd quarter of 2021. You will have to book an appointment at the dealer to install the update. He told me to call them around Easter because that’s around the time where they expect the software to be released.

90 replies

Dec 5, 2020 9:12 AM in response to vector13

Same here. Brand new XC90 and the iPhone 12 pro max isn’t charging on it. (Wife’s XR does).


Volvo have done a full set of updates to the software but no joy. Haven’t tried the reboot trick yet but that’s only going to be a workaround.


Its annoying as I paid extra for the Qi pad. The dealer stated that Volvo are aware of the issue but no fix from them as yet

Jan 8, 2021 2:38 PM in response to mgsfca

Thank you very much mgsfca!


My wife and I have a Volvo XC60 2021 (early) with Qi and we both have iPhones.

My iPhone 8 charges perfect on the charge pad in the XC60 while my wife's brand new iPhone 12 mini does not charge in the XC60 (but both are charging perfect on our in-house Apple MagSafe charger).

I spoke to a senior engineer at Apple Denmark and he told me that Apple, Denmark were not aware of any problems... strange...

I guess I'll have to buy either a new car or buy my wife a(nother) new phone :-)



Apr 7, 2021 7:17 PM in response to RogerS61

I’m having the same problem with my 2021 Volvo S60 and am very, very disappointed and annoyed with Apple as the problem seems to be exclusive to their iPhone 12. They should come up with (and quickly) a fix for this issue or be willing to work closely with car manufacturers who are increasingly including wireless chargers in their vehicles. Folks even pay extra in some cases for an optional wireless charger in their car. To find out, after paying $50K for a car that the advertised wireless charger will not work with an iPhone 12 is maddening. Are there any Apple staff who read these threads and can offer concrete information on this issue?

Dec 4, 2020 11:00 AM in response to vector13

I am the original poster. Since I first posted this I have done some research. My friend’s iPhone XR charges on the pad in my car.


I called both Volvo and Apple. Apple ignored the problem although a different post said they now realize there is an issue with some charger compatibility are are trying to work on a fix.


Volvo actually said they are aware of the issue and are working to resolve the problem. They didn’t say if they were working with Apple or on their own. Now, it has to be a problem/requirement with the iPhone 12 but perhaps Volvo can and will make a change to their software controlling their charger to make it work in our cars. At minimum I’m sure they will get future cars to work with it.


I'm giving both companies time in hopes they resolve it.



Dec 17, 2020 10:12 AM in response to frankaren

I connected with volvo customer care - they indicated this is a known issue but do not intend to issue a fix:


Regrettably iPhone 12 models do not conform to the Qi standard for wireless charging because they implemented a magnet array on the back of the phone (Apple MagSafe). All non-apple wireless phone chargers detect the magnets as a foreign object and will not allow the charger to work or it may only work very intermittently. For customers with iPhone 12 and iPhone 12 Pro smartphones, regular charging via the USB or USB-C is still available.
 
There will be no fix for this. This change was made by Apple and they instruct people to use their MagSafe chargers.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Qi charging iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.