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RogerS61 Author

Level 1

32 points

Qi charging iPhone 12

Hi. I have a new 2021 Volvo XC60 with a built in wireless charger for phones.

I also have a brand new iPhone 12.

I can’t get the phone to connect to the car (or visa versa). It connects for a second and the phone displays the battery in green (charging) but then it disconnects and the Volvo displays an error message

Wireless charging not active clear the charging area from other objects.

the charging unit is on.

I heard that others are experiencing issues with Qi charging the iPhone 12. Where do we report these specific issues to Apple? Here?

thanks

iPhone 12, iOS 14

Posted on Nov 15, 2020 6:06 AM

Top-ranking reply

vector13

Level 1

8 points

Posted on Dec 4, 2020 10:48 AM

We just took delivery of a 2021 XC90 this week. Neither an 11 Pro or 12 Pro Max will charge on the Volvo pad. We receive the obstruction error (there is nothing in the vehicle except us and the phone). Both are running 14.2.1. No case and still no luck getting either to charge.

Has anyone successful had an iPhone charge on the Volvo pad?

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Similar questions

90 replies

sitolee

Level 1

4 points

Nov 27, 2020 12:52 PM in response to RogerS61

I am having this problem with iPhone 12 and all of my Qi wireless chargers. Rebooting the phone is a temporary fix.

rrustman

Level 1

4 points

Dec 5, 2020 3:03 PM in response to RogerS61

I would really love an update from Apple or Volvo on this issue. It has been dead silence.

mgsfca

Level 1

9 points

Dec 12, 2020 8:28 PM in response to RogerS61

Same here - took delivery of 2021 XC60 today. iPhone 11 works on the charging pad - iPhone 12 does not.

Dec 16, 2020 11:08 PM in response to RogerS61

I have been told by Volvo in addition to register the case with them, I also had to register a case with apple and update Volvo with the apple case no as well.

Dec 17, 2020 8:47 AM in response to frankaren

Just tested my iPhone 12 Pro in a 2021 XC60. With the case off, the phone briefly shows it is charging for a second, but then errors out.

ollo2013

Level 1

4 points

Dec 18, 2020 3:57 AM in response to mgsfca

That can't be exactly what Volvo is saying. In other vehicles e.g. BMW X4 built in 2019, QI charging works with my iPhone12 without any problems.

ollo2013

Level 1

4 points

Dec 18, 2020 10:38 AM in response to frankaren

How does it work? Top right?

Dec 18, 2020 2:35 PM in response to ollo2013

When closing the front lid. Move the phone to the top and slide it towards right side of the charger. I still got the error letting the phone rest in middle or left side.

H2PINC

Level 1

4 points

Dec 18, 2020 8:29 PM in response to frankaren

I upgraded to 14.3 and it still doesn’t work in the XC60

ollo2013

Level 1

4 points

Dec 18, 2020 11:36 PM in response to H2PINC

I have an appointment with my Volvo dealer in early January. He knows the problem and has not refused to help me.

I will then send the result.

THC1022

Level 1

4 points

Jan 3, 2021 1:06 PM in response to RogerS61

Just bought a 2021 Volvo XC60 yesterday and I’m having the same issue. Not a huge deal since I’ll likely keep the phone connected to the USB to enable car play, but would be nice if it worked.

vector13

Level 1

8 points

Jan 3, 2021 1:07 PM in response to THC1022

There are 3rd party adapters to enable wireless CarPlay but no point if you can’t wirelessly charge.

gino3402

Level 1

4 points

Jan 26, 2021 3:23 PM in response to RogerS61

I picked up my 2021 Volvo XC60 here in Melbourne Australia 4 days ago. I also have the exact same issue as everyone is describing here with a new iPhone 12. Very disappointing.

Jan 27, 2021 5:21 AM in response to Stonytheonly

Great. Please remember to post the answer when you get it :)

Mand1213

Level 1

4 points

Jan 31, 2021 5:01 AM in response to Stonytheonly

Yes please update us. Thank you! So frustrating that my brand new car cannot wireless charge.

Qi charging iPhone 12