MacOS Big Sur Compatibility with TurboTax for Mac 2020

I spent 5+ hours on the phone yesterday with TurboTax support. Went through 4 different support techs. Followed all instructions for uninstall/reinstall and still nothing. I'm running Big Sur 11.2 and it's the newest update.

I couldn't download turbo tax deluxe or premiere on my 2020macair with BigSur 11.1 last week. And then, without doing anything different the download worked. I wasn't using the CD. Sorry I can't help you. I was ready to take Big Sur off and go back to Catalina which would be a nightmare. Had backed up my machine and then tried one more time. Hope you resolve your problem!!

TurboTax 2020 does not work with Big Sur. The Turbo Tax community discussion board has six full pages of comments about this dating back months. Why has nothing been done? I've worked with TT tech support and even received a new download of the software. It doesn't work on my brand new iMac running Big Sur 11.2. The software works fine on my wife's MacBook that is running on Catalina. We shouldn't all be fumbling around on something as basic as this. Apple and Intuit should be better than this. They need to be better than this.

So, I'm now up to 7+ hours of phone support from TurboTax and 5+ hours with AppleCare. As stated above, TurboTax doesn't work on Big Sur 11.2 although it seems support at TurboTax and AppleCare are unwilling to admit any knowledge of this problem. This is strange to me since I specifically pointed out to the support techs I spoke with that the problem is being discussed on this forum. I'm tossing in the towel and now ask this community for recommendations of alternative 2020 tax programs that have been successfully used with Big Sur 11.2.

I am using the TT online version as I have yet to get a downloaded version to run on my Mac running Big Sur 11.2. You can upload your last year's return into it. The experience using the online version is not as good as you are not able to go to the "forms" version and thus it takes longer to input data.

As I have paid for the downloaded version I have been told by a TT person that I can get credit for what I paid for my downloaded version toward the cost of the online version when I am ready to file.

I downloaded TurboTax 2020 using Catalina. I have since updated to Big Sur. When I tried to use TurboTax 2020 a myriad of problems occurred. First it would not copy info from the previous year TurboTax. Then I noticed what I believe to be a calculation error and I tried to look at the Forms directly. They (1040 and worksheets) were all blank. In the question about software cost for this year it flashed a notice that it could not reach the App Store since the WiFi was disconnected. That was not true. I tried to communicate with TurboTax help but got gobble-de-gook. Hopefully someone will get through to TurboTax.

Interesting. Before I received the “we’ve hit a snag” message and everything crashed I noticed that Schedule E wasn’t available on TT Premier and also that data I had entered earlier in the program seemed to have disappeared. Something is definitely jacked up. Also, 2019’s data had disappeared.

Yes, I'm having trouble running intuit turbo tax 2019 and 2020 programs on iMac Pro with OS Big Sur 11.2. The Turbo Tax program once installed fails to open when trying to launch from applications. What happens is it will flash across the screen and disappear. I spent 6 hours over two days with Turbo Tax support and additional 2 hours with Apple support and both support were unable to resolve the problem. The only suggestion Apple Support had is that I need to back up my iMac and they will guide me to remove operating software Big Sur and reload Catalina. I have ordered an external 1TB disk and when I get bu computer backed up, I'll attempt one more time before moving on to H&R Block Tax Program. Wish me luck.

I have spent 6 hours with Turbo Tax support and they have no clue how to address and fix the program. They even tried to download a new tax program and it has the same result. It Doesn't WorK!! See my other comment for Apple Support suggestion>

Good Luck!!

debndaz687 wrote:

The minimum requirements for the TT Premier 2020 as stated on my packaging are "macOS Mojave 10.14 or later. To me that seems to mean anything newer than that. Isn't that correct?

Yes it does "imply" that, and yet Amazon specifically states "Operating Systems:  macOS Mojave 10.14, Catalina 10.15".

I would contact Intuit and get a full refund. When they start seeing that they are losing money because they are dragging their feet updating their software, then they will add more resources to fix this issue.

I requested a refund per instructions on Turbotax/Intuit website. They have an odd guaranty; one has to submit a request and then in 3 to 5 business days they will tell you whether they "approve" your request or not. Like they're doing *me* a favor? I submitted the refund request last week, so I expect the reply any moment now. I purchased TT Premier direct from TT/Intuit, not a 3rd party, so the refund request should be straightforward (e.g., TT can just void the license key).

Dave376 wrote:

They have an odd guaranty; one has to submit a request and then in 3 to 5 business days they will tell you whether they "approve" your request or not. Like they're doing *me* a favor?

When I see companies doing things like this it just makes me want to jump ship and buy a competitors product.

Intuit needs to remember that they got to be big because customers like us made them big. Now that they are big they need to take care of their customers. It looks to me like their so-called customer support is just trying to buy themselves some time, while they try to fix their software compatibility problems (which may not happen until after the tax season is over).

After most of a day and four different techs, TT support essentially gave up and did send me a refund link. The link requires an order number as proof of purchase. So if you bought the CD from a third party and not directly from Intuit you’re out of luck.

Just an update. Waited a month for a couple of updates from both TT and Big Sur (currently version 11.2.3.) Tried running TT Premier again last night and it ran no problems. It took a long time for the TT updates to load but after that it smooth sailing.

I’m having the same problem. I downloaded Turbo Tax home and business 2020. It let me transfer my 2019‘s over that I imported from my HP to my Mac. It let me enter my schedule C but would not let me enter any information on my 1099’s (I could not key any number). I called TurboTax and a agent screen shared with me. She also could not solve my issue, told me there was something wrong with my download, to delete and download it again and it still didn’t work. Apple help me with that download. Does anyone at Apple know why?