How to install Canon printer with Big Sur

Please do the following in this order:

• Uninstall all Canon software, put in the Trash and empty the Trash.
• Please reset the printing system per Reset the Mac printing system to solve a problem
• Next, follow the instructions in Adding a printer

I've tried everything mentioned here...

(including "Please do the following in this order:

• • Uninstall all Canon software, put in the Trash and empty the Trash.
  • Please reset the printing system per Reset the Mac printing system to solve a problem
  • Next, follow the instructions in Adding a printer")

...multiple times but, even though everything looks okay on the Printer and Scanner preference pane, no matter what application/browser from which I try to print I get immediately an "Error" on the printer list for this printer and the message "Missing USB class driver" on the printer app.

From those of you who have contacted Canon Support and received the advice "sit tight -- a new driver is coming," does it seem this is the issue with which they are troubleshooting ... or is this something else in my system?

this helped me fix the issue too

https://support.apple.com/kb/DL1928?locale=en_US downloaded these drivers

then added the apps to the firewall.

1. Canon IJ Scan Utility2 (that eliminated the error message "Failed to open a connection to the device (-21345)". This application is at /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.
2. Canon IJScanner13f (that allowed the scan function). This ICA driver (the Image Capture Application, that connects the Apple software to the various printers) is at /Library/Image Capture/Devices/Canon IJScanner 13f. According to the Canon Canada website, this is not released for Big Sur 11.0, but it does seem to work. I've left a message with Canon Canada about it.

shared originally by user:

ermfromunionville

Hello,

I am having the same issue. I am unable to add our Canon I-Adv 6065 printer to my computer. I have followed these instructions deleting all Canon Printer Drivers, emptying the trash, and then resetting the mac printer system. I have downloaded the new driver for Big Sur from Canon but am unable to install it.

Since I was unable to install the driver from the files Canon gave me so I manually copied the ppd.gz file into the PPD folder but my computer is unable to discover the printer on our network even though it can connect and set up other printers on the same network and I can access the Printer's webpage through it's IP address. Other people in the office are able to connect and print to it just fine it's a problem with my computer.

Same issue: I downloaded a new printer driver from Canon but cannot instal it. A message appears: "Cannot install on this version of the operating system you are using." and "Run the installer on a version that supports it.

Any advice???

Sorry, I see no point in removing all Canon software, nor in resetting the printer system. The comp is brand new. Adding a printer will not be a problem if I could install the new driver. Yet I cannot run the installer app to install the driver.

Same issue here on MacBook Pro M1 on 11.0.1. Big Sur Drivers listed on the Canon site for the ir_ADV C5235 will not load, receive an error that the version is incorrect for my operating system. Attempted to add the printer via IP address and received various errors but it appeared online as available, but it crashes with an error when sending a print job. Reset the print system more than once with no affect. Appears that the supplied drivers are not compatible after all.

Hard to believe that updating print drivers for new OS versions in a timely manner is still so difficult after all these years...

Odd thing is that when downloading the drivers from Canon, it defaults to macOS Catalina 10.14 as the "Detected" OS version, which is wrong. Wonder if there is some mismatch both in the website and the driver detection software.

In that case I'd try installing from the Safe Mode by booting with the Shift key held down and installing from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files

The networked (wired/wireless) Canon TS8250 device is supported by the built-in Apple AirPrint driver. With the device powered and networked, select your printer in the Printers & Scanners panel, Reset the printing system, and instead of Canon drivers, choose AirPrint as the device.

Thank you. As far as I have found, AirPrint seems to be designed to work with "iPhone, iPad, or iPod touch" .. And I am hoping to get it to work from my Mac (I'll keep looking). I have asked Canon what their plans are via their help desk & Facebook, so will post here if I get a reply.

There is an Air Print section for MACs. I have had a look but can't rationalise why it would work if the printer doesn't work when connected via USB. So will hang on and wait and see whether Canon will make the changes needed ...

Hello again,

Yes, the Canon (PIXMA) MG5350 is mentioned in the article About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology. This means that the printer is compatible with macOS (Big Sur).

Regarding the firmware, please have a look at https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5350.html?type=firmware . There is an AirPrint Firmware Updater (Mac) for MG5300 series Ver.1.2b (19 September 2017). Unless already installed, please note the updating details.

Also see the Manual for how to use AirPrint for Mac.

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5350.html?type=manuals&language=

It may not be a bad idea to reset the printing system (steps in the following article) before you add the printer.

Reset the Mac printing system to solve a problem - Apple Support

Information about how to add the printer can be found here:

Add a printer on Mac - Apple Support

It should not be too difficult to make this work. Do you have an existing Wi-Fi network with a router? If so, make sure that the printer and the Mac computer are connected to the same network. Do not hesitate to post back in case of additional questions.

Good luck!

Hi,

The three support pages below have the same version UFRII printer driver for Big Sur. The US download has a somewhat different file name, seems to be newer (23 Dec 2020), and 11.1 and M1 are mentioned.

https://www.canon-europe.com/support/products/imagerunner/imagerunner-advance-c5250.html?type=drivers&driverdetailid=tcm:13-1937126&os=macos%2011.0%20%28big%20sur%29&language=en

https://asia.canon/en/support/imageRUNNER%20ADVANCE%20C5250/model

https://www.usa.canon.com/internet/portal/us/home/support/details/copiers-mfps-fax-machines/multifunction-copiers/imagerunner-advance-c5250

The Canon iR-ADV C5250 is listed in About AirPrint - Apple Support, so you may want to try it. The AirPrint guide from Canon Europe (for PIXMA models) could perhaps be of some interest: https://www.canon-europe.com/support/consumer_products/apple_airprint_guide/ .

Your Printer supports AirPrint, you don't need a Canon driver https://support.apple.com/guide/mac-help/print-mh35838/mac

If you also want to scan: download Canon Scan Utility 2 https://hk.canon/en/support/0200482010/13?model=0617C