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Level 1

9 points

HBOMax - Can't Verify Your Subscription

I signed up via AppleTV which works across both of my AppleTVs, but when I try logging into HBOMax via Safari on my iMac I get the following error after choosing AppleTV as my provider. I've tried both with my main iCloud account and my iTunes Store account which appear to authenticate correctly with Apple.

Can’t Verify Your Subscription

It looks like your Apple TV subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider.

I'm not sure if it's because I'm still on my free trial of HBOMax or if something is broken.

iMac 27″ 5K, macOS 11.0

Posted on Nov 19, 2020 10:00 PM

Best reply

willywonka98 Author

Level 1

9 points

Posted on Dec 29, 2020 12:31 PM

So the answer turned out to be that HBOMax used my AppleID login email and generated their own password. I had to do a password reset to get access to HBOMax from my browser. Afterwards I could get into it via Safari and my AppleTV login continued to work.

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HBOMax - Can't Verify Your Subscription

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