HDMi to dvi on new mac mini does not work

2 days ago , i recieved a Mac Mini M1.

HDMI to DVI did not work.

Called Support , told me to send M1 back. Monday I will get a new one.

Asked them , could it not be an overall problem. They laughed with me. On that time I had four people of support on the telephone, they all told me my M1 was defect. "Send it back" Now I read on the net that it is an overall problem. USB-c to DVI would work.

The support people did not know there job my believing. If I had bought my computer in the ALDI I could understand that they did not know, but for certified APPLE support people this is not done.

i try to get compensation I have to buy usb-c to dvi adapter.


I can not understand why apple did NOT test that ???????

Mac mini, macOS 10.15

Posted on Nov 20, 2020 1:20 PM

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Posted on Jan 4, 2021 4:22 AM

Found a Solution.... The Star-tech powered 3 in 1 adapter worked! I was able to setup dual monitor DVI. one with a USB-C to DVI and one with the StarTech.com Travel A/V Adapter 3-in-1 HDMI to DisplayPort VGA or DVI - HDMI Adapter - 1920 x 1200 (HD2DPVGADVI). Since it is powered, it converts the signal. Powered the USB with a USB brick since I only get 2 on the Mac mini. Works great! Frustrating but now I get 2 monitors without using a USB video driver and don't have to replace my monitors and KVM.


https://www.amazon.com/gp/product/B01GQXT8F2/ref=ppx_yo_dt_b_asin_title_o03_s01?ie=UTF8&psc=1


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103 replies

Dec 1, 2020 3:25 PM in response to luc134

I also bought a $20 USB-C to DVI cable on Amazon that works. https://www.amazon.com/gp/product/B076TTN1FL/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 No question, Apple did not properly test the cable (or new Mac mini) they sell which is supposed to allow DVI to HDMI on the Mac. No excuse - just is a fact no company is perfect. Got it working with a new cable but launching a case with Apple to fix this issue. I don't like tying up one of the USB-C ports when the HDMI is supposed to work.

Jan 23, 2021 8:18 PM in response to jeffwasilko

I am installing the Beta right now. It actually says as soon as you start installing that it fixes an issue where HDMI to DVI will show a blank screen. So, not just the usual bug fix that is not listed. It's in the main list. I'm installing my beta onto the second partition I have. I wonder if it will update the firmware across all partitions as I'm leaving my main partition on the public release. I can finally get rid of this USB C hub and mount the mini under my desk with my other mini.

Dec 3, 2020 2:53 PM in response to ddminter

This is what I know so far. The second M1 Mac Mini Apple gave me still doesn't work. DVI to HDMI is supposed to work with the M1 Mac Mini and it does not.


Apple Engineering is aware and they are working on it. Will they be able to fix this with a software update? The Apple reps I spoke to don't know the answer to that. They did "say" it was a priority.


Yes, this could be a hardware problem and unfixable, BUT because Apple listed DVI as working in the spec sheet for the M1, they will do everything to prevent having to refund a bunch of M1 Mac Minis.


Apple did tell me that I now have until January to return the M1 Mini if this issue is not resolved (this is because of the holiday return policy and not because Apple is trying to extend the return because of my issue).


This is not a cable, monitor or adapter issue. This is an issue with the M1 Mac Mini.


Hope this helps.


Rob

Dec 19, 2020 9:47 AM in response to MyApple8MyPC

If you felt I was rude, that is your opinion. It was my opinion that den.thed's statement was rude and insensitive. And den.thed's statement was not factual, but an opinion. It did not take into account the finances of the person they were responding to and did not cite Apple as being responsible and doing there due diligence to prevent this problem in the first place. Mac Mini M1s don't work with ANY DVI monitor I know of at this point.


There is nothing wrong with using a DVI monitor in 2020. Den.thed, I believe, has high end DVI monitors. The factual part of this entire thread is that Apple cited that DVI works with he Mac Mini M1 and it does not. That is a fact.


And if you care to read the three pages of this thread, you will see that "I" along with everyone else, including den.thed, has volunteered their help and expertise into solving this problem. That all of us have expressed our frustration to Apple, and that we all own a Mac Mini M1 and would like this problem solved as soon as possible.


I am a person who believes we should take into account everyone's situation before suggesting they spend money to solve a problem that shouldn't be a problem in the first place. The original poster may well have the money to buy a new monitor. I do not know if they do or not. I do know that someone shouldn't have to pay for a company's mistake and should never be suggested to do so.


Thank you for your feedback, and I still fell as I cited above that den.thed's comment warranted my response and I do not regret a word of it.


If you would like to include your help, it would be much appreciated.


Sincerely,


Robert Manning, Jr.

Jan 9, 2021 2:30 PM in response to DeputyDaniel

Well I bought the star-tech and although it works it only supports 1920X1080 resolutions. Now I can't get my two 1920X1200 monitors to match and the one on the star-tech adapter is forced to a non-native resolution making it unusable. I'm pretty close to just returning the M1 since I can't get my perfectly good matched pair of monitors to work with it.

Jan 17, 2021 4:17 PM in response to luc134

I have this same problem. It's the most annoying of all the M1 problems I have. I should be able to connect this monitor that works on everything else I have according to https://support.apple.com/kb/SP823?viewlocale=en_US&locale=en_US


Mine is a Dell P1911 19”W and it supports HDCP for those that mentioned it only seems to work on HDCP. I get some error on my monitor that the timing frequency isn't supported and to set the resolution to 1400 x 900. I've been using a USB C hub with HDMI on it from day two. Day one I just used my HDMI TV to set it up so I could isolate the issue. I've used Sidecar to my iPad so I can see what is happening when it's connected. The computer sees the monitor, it knows what it is, and the resolution is set correctly.


I've been holding off contacting Apple but I better so they can get some logs to send to their engineers so we can all hopefully get this fixed.

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HDMi to dvi on new mac mini does not work

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