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Mac crashes frequently after Big Sur upgrade

Several days after I upgraded my iMac Pro 27" 2017 (3GHz 10-Core 64 RAM) to Big Sur, (11.0.1) it started crashing frequently (once or twice a day). It's not just one application; the whole computer crashes and restarts. It seems to happen at a random time; I cannot pinpoint any particular application or action that seems to trigger it.


I'm wondering if other users of iMac Pro are experiencing similar problems or if it's just me. Can anyone think of a reason that this is happening? Before Big Sur, the iMac Pro never used to crash at all, but now it's happening daily.


L.M.

iMac Pro

Posted on Nov 22, 2020 9:10 PM

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Posted on Dec 30, 2020 12:55 AM

With the help of two senior Apple advisors, I narrowed the cause of original crashes down to some corruption in the System Library folder (not User Library folder) and its incompatibility with Firefox. I was getting ready for clean install in order to wipe the System Library folder clean and solve the problem.


Then Big Sur 11.1 came along, and I upgraded to it. Since the upgrade more than two weeks ago, it has not crashed once. So I assume the upgrade to 11.1 overwrote whatever corrupt file I had in my System Library folder and thereby solved the problem.


I realize that this is not the cause of other people's problems with frequent crashes after upgrade to Big Sur, because some report that clean install did not solve the problem and others report never using Firefox to begin with. So this is just a solution to MY particular problem of frequent crashes after Big Sur. I hope at least some other people experiencing the problem can solve it by upgrading to 11.1.


L.M.

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Question marked as Best reply

Dec 30, 2020 12:55 AM in response to Lyn Murdock

With the help of two senior Apple advisors, I narrowed the cause of original crashes down to some corruption in the System Library folder (not User Library folder) and its incompatibility with Firefox. I was getting ready for clean install in order to wipe the System Library folder clean and solve the problem.


Then Big Sur 11.1 came along, and I upgraded to it. Since the upgrade more than two weeks ago, it has not crashed once. So I assume the upgrade to 11.1 overwrote whatever corrupt file I had in my System Library folder and thereby solved the problem.


I realize that this is not the cause of other people's problems with frequent crashes after upgrade to Big Sur, because some report that clean install did not solve the problem and others report never using Firefox to begin with. So this is just a solution to MY particular problem of frequent crashes after Big Sur. I hope at least some other people experiencing the problem can solve it by upgrading to 11.1.


L.M.

Aug 2, 2021 2:16 PM in response to xXp0larisXx

Update: Currently, things are holding steady and stable. My first suggestion to others with the same issue on iMacs is to disable the HD sleep option (and possibly enable to "Prevent computer form sleeping" option) in power saver settings. I'd obviously not suggest that as a permanent solution on a macbook but, it stopped the random crashes for me. I posted more details in my own thread about it: https://discussions.apple.com/thread/253010697


If that doesn't change anything and you still get what appear to be random crashes after a certain amount of time, I'd probably start logging CPU and GPU temps to see if they're climbing too high then causing the crash. You don't need 3rd party tools for that, you can just do something like this.


sudo ls && while true; do echo "\r\n\r\n\r\n\r\n======================================================\r\n$(date)\r\n======================================================" >> ~/Desktop/temp.log; sudo powermetrics --samplers smc -i1 -n1|grep -Ei "(thermal|temperature)" >> ~/Desktop/temp.log; sleep 5; done &


You'll have to be a sudo user to run it. It will run an infinite loop in the background and, every 5 seconds, spit out the CPU and GPU temps and timestamp to a file called temps.log on your desktop. The file will be there post-crash/reboot so you can see what the temperatures looked like leading up to the event.


Note that the process running the temp monitoring loop is only running as long as you're logged in. If you log out, reboot or the machine crashes, you'll have to run the command again to kick it off.


Dec 15, 2020 10:05 PM in response to mrvco

I have the same problem on my 2018 mac mini as well. After updating to Big Sur, when I first updated to Big Sur, the problem seems to be

  1. if I access any file on a network share via SMB, the network interface card would crash, and I will lost all network conenctivity
  2. Seems to crash more often when I uses zoom or micorsoft teams
  3. when goes into sleep, the 2nd monitor will stop working ( have a dual monitor setting)


After updated to 11.1

  1. the problem had gotten worse, the system seems to crash 2-3 times a day with no apparent reason.
  2. It is hard to tell for me if Firefox is the main issue since I run a few apps at the same time.



Feb 10, 2021 6:57 AM in response to Lyn Murdock

I had faced multiple crashes while trying to multi task or by trying to open an application. I've tried two solutions and since then my Big Sur OS stopped crashing.


  1. As soon as you boot to your OS make sure that all applications are quit, nothing running in the background.
  2. Now go to "About This Mac" and make sure you are running the latest software update, if not be sure to do so and let the update download and run the install but in the mean time don't run anything else on the OS.
  3. After completing to the latest Big Sur OS Update, quit all applications.
  4. Go to your spotlight and search for "Disk Utility"
  5. Run "First Aid" on all of your drives including SSD and HDD
  6. After completing the first aid on all drives, reboot OS.
  7. Now lastly search and download for "CleanMyMac X"
  8. Run a full a scan on your device, clean up all the junk, malware and free up space.
  9. Reboot OS and from there on you should be good without random crashes.

Feb 12, 2021 6:08 PM in response to Ash_Smith

I've tried another method, after noticing that i was still facing minor crashes and random reboots when running multiple apps. If running a web browser as well as having several tabs and running multiple desktop applications your RAM (memory) will slow down and tend to crash because it is being over loaded with a lot of data to synch at once, this could be that you have a very low RAM. But in other cases it just maybe either a Big Sur glitch, or some error that is hard to compile and figure out. So i researched and dived deep into the problem and a cross a possible fix solution, why i am saying a "possible fix" thats because so far no crashes occurred since applying this method of fix. Please make sure you run a time Machine Backup of your current state of your macOS if you are able to run it, if not please proceed with percussion and read the instructions carefully and take your time doing this.


STEP 1

  • Shut down MacOS Desktop/Laptop completely, by clicking the apple logo on the left menu.


STEP 2

  • After completing the shut down, you must hold down the power button for 2 seconds and let go of it.
  • As soon as you hear the mac start up sound, immediately PRESS and HOLD DOWN these key words on your keyboard (COMMAND+OPTION+R+P) at the same time without letting go.
  • Your computer will restart twice in this process, you will hear the mac star up sound twice every time it reboots the OS.


STEP 3

  • Once you hear the mac start up sound for the SECOND time, you can let go off (COMMAND+OPTION+R+P) key commands and let the computer start up.
  • You will see the apple logo and progress bad, just wait for your desktop/laptop to boot up and load up the LOGIN screen.
  • Once you are able to LOGON, simply try running your MacOS Desktop/Laptop as you normally do.
  • If this fixes your problem or not, please let me know.


If you have questions on this process or anything else feel free to reach back,

Thanks.

May 19, 2021 4:02 PM in response to Lyn Murdock

Here is how I resolved my issues with External Monitors and other devices.

  1. Unplug all Devices
  2. Reset the SMC by unplugging the iMac for 15 seconds and then plug it back in.
  3. Reset the PRAM by pressing Command Option R and P keys until the Mac Restarts
  4. Use the Shut Down Command
  5. Plug all Devices back in
  6. Unplug the iMac for 15 Seconds to Reset the SMC again.

Your devices should work fine.


This solves the problem with Sleep and Lock Screen Modes.


I need to know what the top 3 lines of the Error Report Reads if this doesn't solve the problem some are getting Watchdog problems and others are getting CPU issues.


I hope this helps.

Nov 28, 2020 3:39 AM in response to niall59

Okay, I can't be sure that your crashes are caused by the same problem as mine, but mine were caused by Firefox. As soon as I uninstalled Firefox (and deleted all the attendant profile folders) and started using Safari, the frequent crashes stopped. As soon as I reinstalled Firefox, the frequent crashes started happening immediately.


I'm currently asking the Apple Support engineers to investigate why the latest version of Firefox is incompatible with Big Sur, but at least my crashes were caused by Firefox, and now that I'm no longer using it, they stopped completely.


L.M.

Dec 13, 2020 8:18 PM in response to Lyn Murdock

2018 Mac Mini, Big Sur. So far I've had two hard crashes. In both instances I lost network connectivity and a minute or two later my Mac rebooted. On a Windows machine.. it happens (although much less frequently now than back in the 'good ol days'), but I've not experienced anything like this in 12+ years of using OSX on a daily basis across a half dozen (at least) Macs... sure I've had to restart to get things right, but never the entire OS failing outright with no chance to save my work or close applications.

Dec 15, 2020 9:14 PM in response to Lyn Murdock

I use my iMac 2020 3.6ghz I9 128gb of Memory for work and for the second time in two weeks I have had the same problem. Both times directly before a sales meeting where I was the main presenter. The system crashes where I then get the black message in Chinese on the screen followed by constant reboot cycles until I unplug for 30 seconds and reboot while all externals are unplugged.


I have done clean install and still having problem. This has to be fixed immediately, I am rolling back to previous version of OS where it was stable. This is RIDICULOUS !!

Mac crashes frequently after Big Sur upgrade

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