iPhone 12 pro max keeps dimming

I have the iPhone 12 Pro Max and it constantly dims. I made sure the Automatic button was off, it still dims. I went to answer the phone and it had dimmed itself down to an almost completely dark screen. I am constantly having to reset the brightness back to where I can see the screen. Any "bright" ideas?

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2020 8:04 PM

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Posted on May 25, 2021 9:10 AM

So.. I had my apple appointment yesterday, I made sure to video the screen dimming too before I went in, I showed them the videos and explained the issue I was having, to which they admitted was very strange, they said it’s most like software based to which I agreed, but i said, what are you going to do about it, to which they responded, there’s nothing we can do, other than try a screen replacement, so I said go ahead. Now, to do the screen replacement they have to plug the device into a diagnostic machine which will look for a fault and then allow them to do a repair, so they did this, and to both mine and the employees surprised, there were 5 faults with the device! It failed the screen test, the face I.D test, ambient lighting test and two other which I forget, but this meant that they couldn’t do a screen replacement as there were many more issues, so their solution… they straight up replaced my device there and then in the shop! I was gob smacked at this point as usual you’d hear horror stories of how they will blame you and send you away! So far it’s been 24hrs, no screen dim! I’ve even done the things I did before to make it happen, and nothing! So for now, I am happy, I hope this device continues to perform correctly and if I do experience any issues I will be sure to note them here!

my advise, video your issue on another device and head to your nearest apple store!

396 replies

May 25, 2021 5:36 PM in response to rjm4261

Just flew into Denver to drive to Breckenridge. I brought my old iphone xs max because I was worried about the dimming issue that I had been having when navigating. Sure enough, I had to use my xs which was 100x brighter. The one on the left is My old XS Max Right is the new iPhone 12 Pro Max. Definitely an issue that needs fixing. Causes a great deal of distraction/danger when driving.

May 29, 2021 8:57 AM in response to rjm4261

Can’t believe now many people are having this. It’s exciting I am not alone 😆 shame it’s not easily solved 🤦🏻‍♀️

I did really honestly thought it was just me. Well the phone. I’m not so lucky so I just crack on. 🤷🏻‍♀️

I have had iPhone mini replacement for this issue previously. I’ve sold that since and I now have the purple mini.

This is the same unfortunately.

(All the dim and brightness battery and face attention etc are off. Always have. I’ve tried force restart. I’ve tried reset and set up as new).

I’m just saying this so it doesn’t get re-suggested lol I’ve read the thread. 🤐

I’ve still got a iPhone 11pro. Thinks I may use this if I can’t find my happy ending..

I’ve not felt a phone get this hot for long time.

It’s archaic… shouldn’t happen in this technological era. (I’m sad) always loved apple.

And I’m out of pocket. I’ll be in touch with apple as I pay the apple coverage too. See what happens. 🙄

I normally would be kicking my own *** because I ‘should have got the 12pro’ but I don’t even feel like I would have it.

The mini was what I wanted. I was well excited I love having a small phone, I’m tiny so it’s a nice thing to hold a phone and not nearly drop it.

Very disheartening 😵‍💫 (ah well, I’ve been trying to get use of the emojis while I can) 😬⁉️

Jun 4, 2021 3:18 AM in response to waynesunyata

I’ve tried capturing the issue with a screen recording but it doesn’t capture brightness changes. The recording just plays back at the current brightness setting. Unless of course it’s starting dimming.. lol. Like you mentioned when it’s acting up adjusting the brightness slide bar doesn’t do anything until you get to around the bottom 1/3 of the bar.

Jun 5, 2021 5:22 AM in response to mrgreenfingers

So I had my iPhone replaced around 2 weeks ago because it had the screen dimming fault.. it failed all tests in store so they gave me a new one. Now my replacement phone not only has the same fault… but now my **** cameras don’t work! Like ummmm, what the sh*t apple! No Face ID, all three rear cameras don’t work and nor the front.. I know they’re not broken because when I open the camera app they briefly show an image then instantly freeze, FaceTime says another app is using my cameras and my Face ID works for passwords but not to actually unlock my phone! I’m so disappointed and frustrated with apple and how janky these iPhones are!

Jun 14, 2021 10:16 AM in response to rjm4261

I’m still having issues with my screen as well. No matter what settings I play with it does not help!! I’ve turned it on and off and turned off all auto dim settings and still dims whenever it wants?! Why is this an issue? I do not understand it. It has given me so many problems. :-( please fix this issue in an update or something!

Jul 4, 2021 5:57 PM in response to JimCali75

Unfortunately, none of the suggestions, including the latest update, has done anything to fix my constant dimming problem which tells me my new 12 Pro Max is defective. This is just a pain because now I’m going to have to figure out how to deal with this problem with Verizon. There’s always something….. thanks everyone for the suggestions though! It’s greatly appreciated!

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iPhone 12 pro max keeps dimming

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