I have the iPhone 12 Pro Max and it constantly dims. I made sure the Automatic button was off, it still dims. I went to answer the phone and it had dimmed itself down to an almost completely dark screen. I am constantly having to reset the brightness back to where I can see the screen. Any "bright" ideas?
iPhone 12 Pro Max, iOS 14
So.. I had my apple appointment yesterday, I made sure to video the screen dimming too before I went in, I showed them the videos and explained the issue I was having, to which they admitted was very strange, they said it’s most like software based to which I agreed, but i said, what are you going to do about it, to which they responded, there’s nothing we can do, other than try a screen replacement, so I said go ahead. Now, to do the screen replacement they have to plug the device into a diagnostic machine which will look for a fault and then allow them to do a repair, so they did this, and to both mine and the employees surprised, there were 5 faults with the device! It failed the screen test, the face I.D test, ambient lighting test and two other which I forget, but this meant that they couldn’t do a screen replacement as there were many more issues, so their solution… they straight up replaced my device there and then in the shop! I was gob smacked at this point as usual you’d hear horror stories of how they will blame you and send you away! So far it’s been 24hrs, no screen dim! I’ve even done the things I did before to make it happen, and nothing! So for now, I am happy, I hope this device continues to perform correctly and if I do experience any issues I will be sure to note them here!
my advise, video your issue on another device and head to your nearest apple store!
Nothing works, Apple is useless when it comes to this issue. I've spoke to Apple Support about a half dozen times with no solution. I pay for Apple Care Plus and the only solution is to mail them my iPhone, pay for a new one and when/if they determine the iPhone was faulty I'll get my money back?!?!?!?! Really?!?! Why do I pay for Apple Care Plus?!?! Isn't my brand new iPhone under warranty?!?!?! I've been a loyal iPhone customer since 2007, if Apple doesn't address and fix this issue I will never buy another Apple product again.
Plus one...
Can happen almost immediately. Happens all the time while I’m messaging here. Doesn’t take much “heat” at all to get it going. I’ll be going in to the Apple Store soon. They can keep giving me new phones until they fix it or I get one that works.
I have the same issue. It is at random that the screen will pulsate light to dark. Almost like an obnoxious flicker. Auto brightness is off, no it is not overheating. Happens in a nice air conditioned room where the phone was locked for at least an hour prior. It is happening to both 12 Pro Maxes at my house. I thought that 14.5 would fix it and 14.6 but looks like that was a giant 'NO".
I am wondering if it has to do with the brightness level when you turn off Auto dimming. I wonder if it saves the current level and returns to this level every time the phone locks and then is unlocked. Testing this now. Try it and let me know.
The real issue I have is why does auto-dimming do such a terrible job that we are wanting to shut it off? Why does auto dimming leave the screen unreadable in bright lights and blinding if you are in a dark environment?
I had the same problem with my iPhone 12 Pro outside on a sunny day. I couldn’t see screen to order table service. I asked my wife to let me see her iPhone 11 and it was fine. I went to Apple store round corner from where I was and they agreed it wasn’t working correctly and gave me a new phone. I think The iPhone 12 has a problem.
This dimming issue has been a habitual problem since I had an iPhone 5. Even after turning off the auto dim function, Apple takes the liberty of dimming your display even further when the temp reaches a certain limit. So, if you're at the beach in FL, forget trying to view the display for a photo you are trying to take. The screen virtually turns itself into a mirror and you cannot see what it is that you are trying to get a photo of. I call it the "Tim Cook Cosmetic Mirror Effect". Terrible outdoor display in the southern latitudes. My current iPhone is obsolete and I have been researching my next phone. From what I am seeing here, the iPhone12 is just another pig in lipstick and not a winner - in fact, it really seems no better that some of it's predecessors. So, it looks as if Samsung is getting the nod on this one.
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The new iPhone overheats easily and is crap, everyone who uses their phone at full brightness experiences this, even if you have True Tone turned off, and both auto brightness settings turned off
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Yea I think it’s pretty clear the dimming issue is bad. Even indoors turning the face of the screen toward and away a brighter light source results in the same issue. There seems to be layers of dimming too. Outside it’s 3 or even 4 levels of dimming until the screen literally disappears. So it’s not just an overheating issue. Maybe we should record our screens dimming and place them together. If you screen record the issue it’s not seen (rather amusing) but recording the screen issue with another phone will catch the problem… maybe then we can all visually compare and contrast (pun intended) our individual dimming issues …
The iPhone 12’s and above have this mechanism that when you’re using “too much power” the iPhone will automatically dim brightness. Even though you’ve followed procedure to prevent this, it will do it regardless. It’s annoying, yes. If you contact support, they would advise you to reset your phone with no backup. This does work but only because you won’t have the need to run anything. It’s not very practical. There’s nothing we can do unfortunately.
Same, ive tried all settings and actually had apple run a diagnostic with my phone they said there was something wrong with the screen… so they replaced it i was like finally!! no more hot phone and the annoying diming!! Yea right… brand new phone keeps doing the same thing!! this one is worse this actually stops working because it says temp is too high!!! Apple do something!!!!!
There is no doubt it is linked to the overheating prevention. The concern is that no other iphone used in similar conditions face the same pb and no android face this issue.
Therefore the phone design or its built is in question.
True-tone - OFF.
Auto Everything - OFF.
What is the problem with your automatic phone 12XPRO going dark all the time by itself. The only explanation that makes sense is that my phone is possessed by ghosts. ABSOLUTE CRAZINESS.
I have the same problem. Regardless of the setting of the auto brightness switch in both Display and Accessibility, or Trutone setting, the phone just goes dim - in my case if I plug in a charger. The only way to get it to brighten is to turn the phone off and on. I pay a monthly fee for AppleCare on the phone an all I got after reaching out was send it to us and we will send you a new one at a turn around of two weeks, or buy a new one ($1000+) and we will refund you once we get your old one, again around two weeks. So not only is the iPhone (mini) a poor product marketed with known flaws, but Apple's extra cost warranty program is about as user friendly as a train ticket to Antarctica. Thanks Apple! Cancelling one AppleCare subscription post haste.
It’s crazy how common this is and people don’t even realize it. People aren’t stupid.. we know about auto Brightness. All brightness settings are off and the screen randomly dims well below screen brightness then randomly shoots to make screen brightness. It’s not a gradual climb and gradual fall like with auto Brightness.
I have have iPhone 12 Pro and it does this ALL the time. I watch a lot of YouTube and anytime I watch it with Bluetooth headphones it dims. And yes I have check and made sure to take off all of these auto settings like attention awareness, True Tone, auto brightness, reduce white point etc. has anyone found a solution to this or take into apple to see what they say?
iPhone 12 pro max keeps dimming
