iPhone 12 Pro Max dropping calls and poor phone signal

Due to this issue, I went to an AT&T store to replace the phone with a lower version. They only give you 14 days for returning your phone. I assumed it would be the normal 30 days. I am on day 16, so I a SOL with AT&T, been a loyal customer for 15 years. They informed me I have to call Apple, which I did. Took 15 minutes on hold before I spoke to the first rep. I explained my issues, she said "hold on while I investigate". She never came back on. Guess Apple does not want to deal with this issue. Ten minutes later I started with a new person. The new person seems more responsible. Going on a 1.5 hours of dealing with this issue.

I have been experiencing the same issues since I purchased the phone in November. Many hours on the phone and very little help from Verison (reset network, new sim card) and still same problems. On a call today with Apple support, 2 different reps acted like they never heard of this ongoing problem (iPhone 12 dropping calls) that many people are having (seriously?). They sent a ticket to their engineering team, and now I'm waiting on a call back next week. This is ridiculous! Worst iPhone ever so far! Apple failed big time on the iPhone 12 rollout! Hope they come up with a fix soon. Otherwise what's the point of a phone that always drops calls, would have to get a new non Apple phone.

I also having issues with poorer signal and someone when calling me he doesn't hear me, but I hear him.

When I call Apple support they say that first time hear about this issues, and that I go to service and leave phone, but phone is old like 7 days :(

iPhone 12 drops calls constantly. I have spoken to Apple and Verizon tech and tried numerous fixes to no avail. Apple tech acted as this has not happened before. Also, Apple tech can tell exactly how many calls have been dropped by the phone. It seems there is no answer to the problem and Apple is not being pro-active, so many of us are left chasing the wild goose.

iPhone 12 Pro Max dropped call update:

I’ve turned off the 5G and Wi-Fi calling.

This has greatly improved, but not eliminated the problem.

The phone still drops calls, even while sitting in a chair in a strong

signal area but this now happens far less often.

I just bought my Iphone 12 pro max in December 2020 and I am having so much problem with drop calls plus the other party fade away during conversations. This is very annoying for the amount of money I paid for this phone. Anyone else have this problem?

Your not alone their as well my camera over half the time is black screened n won’t work until I cut phone completely off n back on again n by then most of the time the shots gone anyways it’s annoying n like you said Ridiculous considering the amount this new Iphone12promaxx

IOS 14.4 has not helped with the dropped call problem. I'm still running with 5G turned off and Wi-Fi calling off. It helps as I drop calls less often. Turning either back on results in not being able to finish even a short call with the call dropping.

SAME EXACT ISSUE AND I'VE HAD IT! Expecting a call to get my vaccine and I have ZERO confidence I can receive a call. Its like 80/20 with getting a call. Most times I cant hear them or vice versa... Usually ok making a call, but not receiving. Have to toggle airplane mode sometimes to get internet connections when not on wifi. Never had an issue with my iPhone6, this 12 Mini is horrible! Not spoken to Verizon yet, but have to do something soon!

Strange, there are times my phone shows zero signal in strong areas. I have to literally turn it off, wait 50 sec and turn back on. In addition, the callers complain that my voice is choppy. Screen will go blank for no reason and will not come back with out the in and off. Makes me crazy!! Seems to have become worse with last update.

Anyone resolve this, same problem with new iphone12 in Ireland, caller can hear me I can't hear them then reception comes back or goes to call failed. This is my second 12 in 2 weeks same problem its totally unreliable and unacceptable First iPhone i've ever had problems with feel like chucking it at the wall

iPhone 12 Pro Max IOS 14.4 has not helped with the dropped call problem. Apple support they dont know how to help, and they dont accept that problem is real. Apple support 4 times try to erase/install new iPhone, and still is not working

what is better on service they give me onother phone for time when they will try fixed.

Apple support 🤷🏼‍♂️

My 12 pro max will NOT accept/answer a call on WiFi and if it does, I sound robotic to the person calling, and then it drops. I can dial out, but it drops within 5-10 seconds. The only workaround I have found is keeping WiFi off when you want to actually use this piece of crap as a “phone.” This is a pain because most times I forget I’m on WiFi and either answer or dial out and it’s a typical disaster, and I have to go into settings to shut WiFi off and try again. I have missed countless important calls, been dropped in meetings, etc. and for a $1200 price tag, this is beyond unacceptable. Apple needs to own this, fix it, or replace us all with new 11’s and reimburse the difference. Just admit the 12 was a flop, and move forward... but do right by your die hard customers.

I'm having the exact same issue... outgoing or incoming calls drop immediately. This just started today; I've had the phone about 10 days and it has not happened until now.

I'll try disconnecting the network but this is ridiculous.

I’m experiencing the same issue right now along with 4 others that I know. We have all had our phones for months now and all of a sudden today callers started dropping. Only getting threw using Facebook Audio calls.