Level 1

9 points

M1 MacBook Air "Missing USB Class Driver" when trying to print to Dymo 4xl

I can print wirelessly to my Epson printer with no issues. I downloaded the latest Dymo USB driver 8.7.5 that is supposedly compatible with Big Sur.

I go through the installation and it seems to work fine. The Mac recognizes the Dymo 4xl printer in the print utility. When I try to print directly via a USB connection (no hub) the error message on the print dialog reads "Missing USB Class Driver" and nothing will print.

Here's what I have tried to so far to troubleshoot:

Reset the entire printer system

Rebooted after drive install

Deleted Dymo drive and tried reinstall.

Any help or insight would be GREATLY appreciated. Thank you!

MacBook Air

Posted on Nov 28, 2020 11:13 AM

Top-ranking reply

Dave The Nerd

Level 1

4 points

Posted on Nov 30, 2020 9:38 AM

I don't have this printer, so I can't replicate this nor can I test any possible solutions... BUT: This sounds like it might be related to the change in Big Sur that blocks Kernel Extensions that use USB or Networking.

There might be a workaround, though, by booting into Recovery (by holding down Power when starting up your M1 Mac and choosing Options), and then going into the Startup Security Utility and enabling “Allow user management of kernel extensions from identified developers” (all details available at https://support.apple.com/guide/mac-help/change-startup-disk-security-settings-a-mac-mchl768f7291/mac ).

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82 replies

Dec 5, 2020 3:02 PM in response to pompie

Did this work for you? Having the exact same issue with the 4XL and went in to follow this step. Nothing changed and still will not print.

Dec 5, 2020 3:05 PM in response to pompie

Such an absolute joke. Dymo's "Contact Us" page even results in a 405 error. Anyone have luck with other printers, i.e. Brother? Reading AirPlay printers will work well.

Dec 7, 2020 9:24 AM in response to Larry McJunkin

Pulled the trigger on a Rollo last night. No end in sight as far as I’m concerned with Dymo.

pompie Author

Level 1

9 points

Dec 7, 2020 9:26 AM in response to P28ADriver

Keep us posted on how the Rollo works for you - thanks!

Dec 7, 2020 1:13 PM in response to pompie

Same problem here. I have a Dymo 4XL and just installed Big Sur on a M1 Mac Mini.

I get the same message: "Missing USB class driver" when trying to print.

Dec 8, 2020 10:54 AM in response to dredone

Can you share which printer you bought that worked with the M1 chip?

Was it the Brother QL-1110NWB?

Very frustrated that I have to buy another printer. But I guess I have no choice.

Dec 9, 2020 1:16 PM in response to dredone

Thanks for the verification "Dredone". That is helpful info!

Dec 13, 2020 10:02 PM in response to Bikey

I have same problem with EPSON L360. I have got M1 Mac

rvschie

Level 1

4 points

Dec 14, 2020 12:19 PM in response to pompie

same here, I hope they have a solution soon

Dec 15, 2020 4:02 PM in response to pompie

I have same problem here, I can't print on epson L1110 with M1 chip macbook pro...who can help me here ?

Dec 17, 2020 7:27 AM in response to P28ADriver

I have the same error with my Epson Stylus.

Dipsyie

Level 1

4 points

Dec 18, 2020 8:26 AM in response to pompie

STILL NO FIX?! This is insane!!!!! WHAT IS GOING ON APPLE?!?!?!

Dec 23, 2020 6:05 AM in response to dredone

Which brand and model number?

rutney15

Level 1

19 points

Jan 2, 2021 1:17 PM in response to pompie

this is working for me now with my Dymo 4xl & MacBook Air M1, maybe give it a try? :)

Jan 4, 2021 10:58 AM in response to pompie

This is nuts, I can't believe they haven't fixed this in several months. I am having the same issue with my DYMO 4XL and new MacBook air.

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M1 MacBook Air "Missing USB Class Driver" when trying to print to Dymo 4xl