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Keyboard Issue on IPhone 12 Pro Max

Have a brand new iPhone 12 max pro and I’ve been using it for roughly two days now. I’ve noticed that when texting or even typing on the internet... even typing this out now.... I have an issue with the keyboard.


I will be typing out words and out of the blue it’ll change from alphabetic mode on the keyboard to the numeric pad. I’m not hitting the 123 button to switch to it. This is very annoying. Words will then be mixed with numbers.


Has anyone else had this issue? Is there a fix? Or did I just get a faulty phone?


For example, I’m typing this out !92 unt8@ some numbers appear. T!8: is very annoying and this 53,5inf how I usually 54,5. I am not hitting the numeric pad with my t$8’v.


Ugh! Tell me there’s hope!

iPhone

Posted on Dec 2, 2020 4:47 PM

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Question marked as Top-ranking reply

Posted on Dec 4, 2020 10:19 AM

I'm happy to know Im not the only one with the issue. I think I'm going to call support and see what they can do...


I am currently using a third party keyboard. No issues. So it's the default keyboard of the iPhone that's messed up.

57 replies

Jan 26, 2021 2:12 AM in response to leann93

Not had that issue but mine is the general accuracy of the 12 Pro Keyboard compared to my iPhone X. It’s terrible!!! I end up having to retype stuff over & over... I click a letter & a different one appears (no, not ‘fat fingers’... never had this issue before?). Not to mention the ‘keyboard clicks’ issue!


So far I would rate my iPhone 12 Pro 4/10... really not impressed at all. BTW: I had to edit this simple message 5 times due to issue. I think this will be my last Apple product, but frankly they don’t care! 👋🏻

Mar 3, 2021 2:20 AM in response to leann93

I just got my Iphone 12 Pro Max and I thought I was the only one having the 123 keyboard issue. I was going to head back to the Apple store to get this fixed somehow?! For me, I have fat fingers and I think like some others might have mentioned it's how you hold your phone.. Another thing is that I'm not sure if my hand is generating too much "Heat" where the screen detects my finger as pressing the button? (Just my theory).. Is anyone having similar experiences? I've just reset my keyboard as one of the recommendation and I will see if that helps.. :(

Mar 24, 2021 12:17 PM in response to petermsk

I didn’t bother reading the entire forum because hey, who has that much time and energy. I just wanted to say for people still having this issue the reason it’s happening it because if the space between your thumb and index finger I.e. edge of the palm will register touching the “123” bubble during some points in your typing. That’s the reason when you’re typing something like “how are you?” You end up getting, “how are y97...” instead. When you use your left thumb to reach further out towards the right side of the keyboard, you’ll notice that space I mentioned between the thumb and index finger will hit register the “123” bubble. I find that adjusting your grip, using one handed keyboard, using fingerless gloves (cotton), and or using voice to text to type are helpful ways to avoid this annoying persistent issue. A lot of people upgrading to the new models of iPhone from the older models like the 6, 7, 8, will find that the new screen of the 12 is a big change. You’re used to resting your hand on the edge of the phone while you type and most people for some reason cross type where they use their left thumb to type out letters on the right side of the keyboard. But, it isn’t a software issue or hardware issue. Once you find the problem, the solution is easier to come up with. Hope I was of some help:

Apr 9, 2021 8:41 AM in response to NataliePratt

What is most frustrating is that clearly Apple knows about this issue but has nothing to address it. There are many more that are having the same issues but don’t report it. Not sure what it will take for Apple to do something about it seeing that they caused the problem in the first place. This will be my last iPhone unless it is fixed. Can’t type a message without having to go back and correct it several times. And not a word from Apple on a fix.

Apr 10, 2021 4:13 AM in response to leann93

Been having the same issue since first getting my iPhone 12 near launch. I’ve had several previous iPhones and never struggled with typing on them like this. Along with the number thing I notice that sometimes it registers I’m hitting backspace as well despite not. And the keyboard often freezes and just doesn’t accept any inputs.


I have reset the keyboard a bunch of times but these issues persist.

Apr 21, 2021 8:06 AM in response to leann93

I have an iPhone 11, and this has been happening since I received it!! I’ve contacted Apple care and they’ve never heard of this issue, and had me reset a few things, but it hasn’t fixed the issue. Usually t’s and 5’s... they asked me if I wasn’t accidentally pressing the wrong keys. (Sigh). I’m pressing the correct keys. How can this be fixed?! Obviously a glitch - and Not just with brand new iPhone 11’s!!

Jun 19, 2021 7:24 PM in response to J3elligerent

Don’t think that’s it mate. Just did the reset dictionary fix + turning off slide to type fix and it no longer happens to me and I type like that. I actually thought it was what u were saying because that would make a lot of sense but even then I tried replicating it and trying to “accidentally” hit it with the bottom area near my thumb and it didn’t register. Though the theory is good. That’s what I thought was happening too. But in this whole paragraph I typed it didn’t happen once whereas before it was happening every third word well I was consciously making sure not to accidentally hit it. I was typing with one finger with my phone on the table and it was still happening lol.

Jul 25, 2021 9:55 AM in response to leann93

Ugh this is happening to me with my 12 mini. Literally just got it last week and noticed the keyboard problem. I thought at first it was me accidentally hitting the number button but I watched it happen while only using my right hand to type.


It’s horribly annoying and have no idea what to do. Since it’s such a new phone I may see if I can get a replacement idk. Haven’t bought apple care yet but may have to now hah.


The most comical part is the amount of editing I had to do in this little post because there were whole words of just numbers and symbols XD


Sure hope this gets fixed!

Keyboard Issue on IPhone 12 Pro Max

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