Keyboard Issue on IPhone 12 Pro Max

Have a brand new iPhone 12 max pro and I’ve been using it for roughly two days now. I’ve noticed that when texting or even typing on the internet... even typing this out now.... I have an issue with the keyboard.


I will be typing out words and out of the blue it’ll change from alphabetic mode on the keyboard to the numeric pad. I’m not hitting the 123 button to switch to it. This is very annoying. Words will then be mixed with numbers.


Has anyone else had this issue? Is there a fix? Or did I just get a faulty phone?


For example, I’m typing this out !92 unt8@ some numbers appear. T!8: is very annoying and this 53,5inf how I usually 54,5. I am not hitting the numeric pad with my t$8’v.


Ugh! Tell me there’s hope!

iPhone

Posted on Dec 2, 2020 4:47 PM

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Posted on Mar 24, 2021 12:17 PM

I didn’t bother reading the entire forum because hey, who has that much time and energy. I just wanted to say for people still having this issue the reason it’s happening it because if the space between your thumb and index finger I.e. edge of the palm will register touching the “123” bubble during some points in your typing. That’s the reason when you’re typing something like “how are you?” You end up getting, “how are y97...” instead. When you use your left thumb to reach further out towards the right side of the keyboard, you’ll notice that space I mentioned between the thumb and index finger will hit register the “123” bubble. I find that adjusting your grip, using one handed keyboard, using fingerless gloves (cotton), and or using voice to text to type are helpful ways to avoid this annoying persistent issue. A lot of people upgrading to the new models of iPhone from the older models like the 6, 7, 8, will find that the new screen of the 12 is a big change. You’re used to resting your hand on the edge of the phone while you type and most people for some reason cross type where they use their left thumb to type out letters on the right side of the keyboard. But, it isn’t a software issue or hardware issue. Once you find the problem, the solution is easier to come up with. Hope I was of some help:

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Question marked as Top-ranking reply

Mar 24, 2021 12:17 PM in response to petermsk

I didn’t bother reading the entire forum because hey, who has that much time and energy. I just wanted to say for people still having this issue the reason it’s happening it because if the space between your thumb and index finger I.e. edge of the palm will register touching the “123” bubble during some points in your typing. That’s the reason when you’re typing something like “how are you?” You end up getting, “how are y97...” instead. When you use your left thumb to reach further out towards the right side of the keyboard, you’ll notice that space I mentioned between the thumb and index finger will hit register the “123” bubble. I find that adjusting your grip, using one handed keyboard, using fingerless gloves (cotton), and or using voice to text to type are helpful ways to avoid this annoying persistent issue. A lot of people upgrading to the new models of iPhone from the older models like the 6, 7, 8, will find that the new screen of the 12 is a big change. You’re used to resting your hand on the edge of the phone while you type and most people for some reason cross type where they use their left thumb to type out letters on the right side of the keyboard. But, it isn’t a software issue or hardware issue. Once you find the problem, the solution is easier to come up with. Hope I was of some help:

Dec 25, 2020 8:45 AM in response to minstrel69

Thank you for sharing Minstrel! I really hate to admit it (especially after restarting the phone multiple times, erasing the keyboard dictionary, 2 calls to Apple Care, and 2 attempts at restoring the entire software) but I have realized it's also my hand that is touching the 123 button and activating the numerical keyboard while I type! I still feel this is a bit of a design flaw as anyone with smaller hands is going to struggle this way, but it's good to know this is a solve! I now am training myself to pull my left hand away from the screen while I type...it's a work in progress. Another tip I found to be helpful is turning on the "one-handed keyboard" option under general > keyboard. This moves the keyboard to the right side of the screen which in turn moves the 123 button so it's easier to avoid. Good luck all!

Apr 7, 2021 3:57 AM in response to leann93

Agreed! This isn't very pleasant. Here are some solutions to fix this issue.


  1. Restart your iPhone.
  2. Update to the latest version of iOS: For this, open iPhone Settings > General > Software Update > Download and Install or Install Now.
  3. Reset All Settings: To do this, open iPhone Settings > General > Reset > Reset All Settings.
  4. Use a third-party keyboard app for the time being: Until Apple acknowledges and fixes it, consider using a keyboard app like Microsoft SwiftKey. It is excellent, and you may like to use it even when the problem with the inbuilt keyboard is fixed. However, the cursor feature (accessed by pressing the space bar) of SwiftKey is not as good as inbuilt iOS keyboards.


Hope it helps.

Dec 24, 2020 11:20 AM in response to LuCott

this is kind of a silly fix, but i started wondering if maybe my hand was somehow hitting the keyboard “123” button by accident in the way i was typing, i was having this issue ALL THE TIME. i ended up buying a battery case and now its lifted JUST enough and the problem no longer happens... so for me it was solved and i guess ling story short i was hitting with my hand accidentally.

Jun 19, 2021 7:24 PM in response to J3elligerent

Don’t think that’s it mate. Just did the reset dictionary fix + turning off slide to type fix and it no longer happens to me and I type like that. I actually thought it was what u were saying because that would make a lot of sense but even then I tried replicating it and trying to “accidentally” hit it with the bottom area near my thumb and it didn’t register. Though the theory is good. That’s what I thought was happening too. But in this whole paragraph I typed it didn’t happen once whereas before it was happening every third word well I was consciously making sure not to accidentally hit it. I was typing with one finger with my phone on the table and it was still happening lol.

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Keyboard Issue on IPhone 12 Pro Max

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