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iPhone 12 can’t speak on phone calls

Hello I was just wondering how to fix my iPhone 12 max not working for phone calls. When I get a call or call other people they can’t hear me. They can only hear me when I go on speaker phone. Last night I turned off noise canceling setting and it started working and today it just doesn’t make a sound. It only works when I’m on speaker phone. I don’t think the microphone is broken because I’m able to use voice memo with no problem. And this phone is brand new. Not even a week old.

iPhone 8 Plus, 14

Posted on Dec 3, 2020 3:35 PM

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123 replies

Jan 7, 2021 6:11 AM in response to gsinan

I have the same problem. When I receive calls I can't hear the caller and they can't hear me. I have to call them back, than it works.

But I have it also during conversations, that all of a sudden the connection is dropped.


Really really annoying. Have done factory settings and start again, didn't fix the problem.


Jan 7, 2021 8:12 AM in response to wattss

Now it started to happen on my old 11pro max, so it definitly is 14.3 related.

on the other hand, my 12 pro max found new ways to surprise me as it keeps forgetting the wifi passwords in my house.

I also sound like a robot from outer space to the person on the line and then it suddenly cuts of and the only way to get back on the line is a soft reset.

Jan 8, 2021 4:33 PM in response to cenan78

The problem of not being able to hear incoming calls on the IPhone 12 is actually a fault with the phone. Apple are apparently aware of the issue and are working on an update to resolve it. However in the meantime there is a simple solution that works! Go into Settings, General, Reset, Reset Network Settings. Enter your PIN and rest this. You will NOT lose anything on your phone and once done will resolve the issue of not being able to hear incoming calls. It worked for me immediately and i haven’t had a problem since

Jan 11, 2021 1:41 AM in response to kayden274

I had this problem on my new 12 too. I reset to factory settings and now I'm not getting anyone telling me they can't hear me. I also had to keep placing my phone on the pad to charge it as it wouldn't connect. That doesn't happen now either. The volume buttons used to race up and down too but that has stopped. Thought it was phone provider but now all working. Definitely software

Jan 11, 2021 6:13 AM in response to Alison4444

I was having this problem intermittently with my new iPhone 12 and tried everything I could do myself - reset network settings, reset all settings, and the full factory reset. Nothing worked and after the full factory reset, the problem actually became more prevalent. It was only ever a problem with calls, never an issue recording video with audio or voice memos. I finally called Apple support and they were able to run some software diagnostics over the phone but could not detect the issue. They helped me set up an appointment at my local Apple store where they ran additional diagnostics, got a notice of an error, and was therefore able to give me a replacement phone.

Jan 11, 2021 6:15 AM in response to kayden274

I was having this problem intermittently with my new iPhone 12 and tried everything I could do myself - reset network settings, reset all settings, and the full factory reset. Nothing worked and after the full factory reset, the problem actually became more prevalent. It was only ever a problem with calls, never an issue recording video with audio or voice memos. I finally called Apple support and they were able to run some software diagnostics over the phone but could not detect the issue. They helped me set up an appointment at my local Apple store where they ran additional diagnostics, got a notice of an error, and was therefore able to give me a replacement phone.

Jan 12, 2021 8:30 AM in response to kayden274

my wife was having this issue with her 12 max pro almost immediately out of the box. took to verizon and they replaced the SIM card a the solution. it worked for a few weeks but the issue is back. I started having the issue with my 12 pro today. i had previously spoken to verizon support via on-line chat - and they had me only resetting the network settings and this works temporarily. hoping for a permanent solution.

iPhone 12 can’t speak on phone calls

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