iPhone 12 Max Pro Microphone not working

I downloaded 'Phone Diagnostics' from the App Store, a tool that allows you to check every Microphone individually across a range of frequencies. Every time I ran it, it gave an identical result that the FRONT and REAR Microphones were not responding AT ALL.

I took my phone to my provider, ran the app in front of them, and they accepted that there was a fault even though Apple STILL officially refuses to admit a fault.

I am now awaiting my replacement. When it arrives I will refuse to update to 14.3. Saying that, if Apple still refuses to admit there is a fault, there is little chance that they will fix it unless they do so and hide it in the 14.4. update.

Let's hope that TRUTH from Apple prevails.

Well, let's face it Apple must something about it. There seem to be a lot of owners experiencing the same fault and I can't see that as a software problem if 14.4 did not solve the issue. I am still awaiting mine to be replaced and see if it has the same issue.

Hey mine is having the same issue! Voice quality is pathetic - mine is a month old but having this problem since first week of buying this phone. iPhone 12 Pro Max!

As someone has already said .. such an expensive phone and such a disaster ! A basic voice quality is so pathetic ?

worst part is Apple is just doing their crappy trial and error troubleshooting with zero knowledge on resolving the issue. Now they telling me they will reinstall OS on my phone. For what ? Will it really help? They themselves don’t know. Am appalled at their horrible service standards - selling below par products ! Just last last month my AirPods right bud got spoilt - within 1.5 years !

Hey Christy

Forget about reinstalling and all the scripted bull. I did all of this and still did not help. I even told them I have been an Apple Distinguished Educator since 2001 and know what I am doing and talking about. Nothing they recommend works. I am certain it is a fault on some, not all, phones. I just don't know what and Apple, as they are, refuse to admit it. I understand that there are sometimes errors in mass production. I just wish they would have the balls to be honest, stand up, and admit it. At the moment, my like for the Apple, the company, is inversely proportional to my like of their products. :-)

I would suggest downloading PHONE DIAGNOSTICS from the App Store. This allows you to test everything but more importantly, it allows you to test every microphone individually across a range of frequencies and lets you know if they pass or fail on each frequency. I ran this on my phone and it consistently failed the same 2 microphones across all frequencies. I then used this as evidence there was a fault when I returned it for a new phone.

Good luck

I’ve bought an iPhone 12 Pro Max about 15 days ago and in facing the same issue

it worked well for the first 10 days but after that the microphone does not work with anything other than the carrier calls

Me too. Let us know if the fault occurs again. I still think it a disgrace that on such an expensive device that Apple still doesn't acknowledge fully the fault and do a press release about replacements.

My failure was also after about 10 days - Coincidence???

As with an earlier post. I download and ran the Microphone test using Phone Diagnostics App from the store. ‎Phone Diagnostics on the App Store (apple.com)

It showed constantly that 2 Microphones were not working. I used this as evidence to get a replacement. I have still seen nothing from Apple acknowledging this fault that many of us are having.

For this is continue happening on their most expansive devices is a disgrace.

If you run the diagnostics, please share on this thread to see if it affects the same microphones on every device with the problem. This is then more evidence for the Apple Community of a traceable fault.

click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...

You are not alone. Yesterday mine has started having the same symptoms. Also no SIRI and no mic working with Teans or What's App. Come on Apple, we pay for the most expensive phone in the market and get this!!!!

I had the exact same issue. Won't work in zoom, what's app or voice memo. Doesn't work on speaker mode. Fine when I use the video or a normal call. Wiped and restored phone but still no joy. Its a week old.

Good news. My cell phone provider agreed with me and requested a replacement from Apple which I received on Friday. I have run a series of tests and all works fine.

My only worry now is whether to update to the latest iOS version or not give like another user it happened to me last time after update to 14.3.

Today I went to service center they told need 3 days to diagnostic after that they will decide need to replace or no. And I ask in case need to replace how long it takes ? The staff say around 1 month :(

Having the same issues with my brand new 12pro max..!

Such a disappointment for a phone that cost $1199..!

I still have an iphone 6s that’s been with me since 2014 and it still working fine.!

Apple please address and fix this issue if it’s a hardware related…!

Turns out it was hardware issues with my 12 pro max..

I received my new 12pro max within 3 days.!

My new device works perfectly fine..!

I’m truly happy with the Apple Service Center..!

Thanks to Apple Service Center for their fast & prompt service..!🥰

Hi I have the same issue. My microphone suddenly stops working actually it works but its not the same volume anymore specially when I use my apps like Instagram story when I record a video it’s not working the mic is broken but when I use my camera to record a video all normal. And when I record on voice mail same not working I need answers really.