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Google Chrome location services won't stay enabled!

I am trying to enable location services on Google Chrome. Of course, I have already allowed location services within Chrome. When using google maps, I get a pop up that says "Location is turned off in Mac System Preferences". I then click and it takes me to Security & Privacy > Location Services. Enable location services is checked off, and Google Chrome is checked off (temporarily). I click the lock to prevent further changes. I return back to maps, refresh the page and get the same error. I click the pop up to take me to location services and GOOGLE CHROME IS DISABLED/ UNCHECKED. The settings seem to be changing on their own and reverting back to unchecked. It's a frustrating issue! I've cleared the cache and tried reinstallation with no avail.

MacBook Pro 13″, macOS 10.12

Posted on Dec 17, 2020 8:52 AM

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Question marked as Best reply

Posted on Dec 20, 2020 4:45 PM

Hey Kelvs11,


Good job going over what you are noticing with Google Chrome. We are here to help go over your Privacy preferences on the Mac together.


Have you already checked if there are any updates to the Google Chrome app or macOS?



Change Privacy preferences on Mac using this article to see if the same thing happens with another application like Safari.


How to use safe mode on your Mac will go over another step we want to check. Does the System Preferences revert while using safe mode?


Set up users, guests, and groups on Mac with the steps here. If you don't have another user, let's create a test user and set it up. Does the same thing happen if you use Google Chrome?


We hope this helps.


Cheers.




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71 replies

Mar 13, 2021 9:22 AM in response to Kelvs11

Super frustrating. My Google Chrome location services will not stay enabled. I unlock, change the settings, lock the settings, and close the window. I immediately reopen the window and the Chrome location services are no longer selected. Arg!! It makes my Mac inoperable. Please correct the Mac operating system problem. I love my Mac and would like to continue as a Mac user, but . . .

Thank you!!

Mar 20, 2021 5:50 AM in response to Kelvs11

This issue is definitely not fixed in macOS High Sierra 10.13.6...and has been going on for some months now.


My problem is exacerbated by the fact that Google Chrome won't even appear as an option in System Prefs/Privacy/Location Services...i.e. it's not even listed in the apps & services that require location access.


So even though macOS is blocking location access for Chrome, I have no actual way of enabling it.


So annoying 😔

Mar 21, 2021 6:34 AM in response to Kelvs11

Same issue as described.

Along with the location services being turned off, I'm seriously annoyed by the 'lock' that supposedly makes settings unchangeable without a password. I'm delayed changing stuff on my computer, because I have to enter in a password to unlock/change a setting. Yet, the settings sometimes change on their own, even though locked with my "securing password".

So, in other words, the "lock" is a lie.

Mar 28, 2021 8:17 AM in response to Kelvs11

Hi Support,


I am writing to report that this problem is still not fixed!  It has escalated!


Chrome now only stays selected in the Security and Privacy popup UNTIL I select the lock in the popup to save my selection. At that very same moment of selection, it instantaneously becomes unchecked. I can watch this happen in real-time.


I can no longer use the Google Maps "show my location" feature and now must manually enter my current location.


What needs to be done to escalate this to the next step to get this fixed?


Is there a URL to report it?


Please give me some guidance so I can pursue a resolution!


¯\_( ͡❛ ͜ʖ ͡❛)_/¯


Thank you.


Apr 5, 2021 11:38 AM in response to Kelvs11

The response marked "Solved" clearly does not address the commenters problem. The commenter is not asking how to "Change Privacy preferences" nor how to "Use safe mode", nor how to "Set up Users...", they are asking why the Privacy settings on Chrome keep changing from enabled location services to disabled. Nobody finds the "Solved" answer helpful, they all find the follow-up comments helpful, which should make it clear that this problem remains unsolved.


It's hard to understand why a user would consider switching from Chrome to Safari, as you suggest, when the makers of Safari seem incapable of addressing or even acknowledging a bug in MacOSX.

Apr 16, 2021 3:32 AM in response to nickschick

So yesterday I was out on the road - shut the lid on my Mac and took it with me but didn't use it. Opened it this morning and it was totally out of power (this shouldnt happen as closing the lid should put it to sleep and it should last for days), and LOCATION SERVICES is off again.

Funny because if I deliberately shut down my mac and restart this doesn't happen.


Apr 22, 2021 7:33 AM in response to Kelvs11

I am seeing the issue happen on Macs running OS X 10.13.6, 10.15.7 and OX 11.2.2.

This Started happening after Chrome v87. Now every update since then Chrome will turn off the

Location Services, and our users have to go into the panel and re-turn it on after a Chrome Update.

Since our Webfilter relies on the Location Services being set for Chrome, users cannot use Gogole Search

with out it.


I've looked into scripting it or setting a profile: Apple says it can't be done and is Google's fault.

Google says its Apple's fault.


I'd simply like it to be fixed.

Google Chrome location services won't stay enabled!

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