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iphone 12 Pro Max Still Ringing in Silent Mode

Hi


i'd updated my iPhone 12 Pro Max to iOS 13.4, I always have my iPhone on Silent Mode. When I receive any type of call the iPhone rings with then designated ringtone, instead of ringing silently. I've not changed any settings when I was running iOS 13.3.1. The issue has only occurred since iOS 14.3. Text messages etc come through silently, so its just calls that don't.


The Silent Toggle on the left side of the iPhone is definitely toggle on.


Anyone else noticing the same issue?


Thanks in Advance


Barry :-)

iPhone 12 Pro Max, iOS 14

Posted on Dec 18, 2020 6:13 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2020 2:23 PM

Hello BarryMcKelvey,


We understand your iPhone 12 Pro Max is ringing while set to Silent. You’re in the right place, we’d be glad to assist in seeking a solution.


First restart your iPhone and see if the issue persists:

Restart your iPhone


Then check to see if certain contacts are set to "Emergency Bypass": 

Edit contacts on iPhone


If not, check and see if you have Back Tap set up following the steps here:

Use Back Tap on your iPhone


This could be set to override Silent Mode.


Let us know the results.


Take care.

336 replies

Apr 11, 2021 2:43 AM in response to RCOA31

I have been dealing with it for 2 weeks with no help from Apple. I was also told when I bought my 12 Pro Max that the Sim card will "Not" work in my unlocked 6 Plus S I use for traveling to Asia. I asked if the Sims are a different size and told no! but I needed to go to AT&T to get a special Sim card... I was told I may miss calls or not be able to text or receive VM if I tried my 12 Pro Card in my 6Plus S. I have a old 3, 5, 5s, all unlocked never had any issues before. The only thing needed was to get a Nano card drawer for my old iPhone 3 they had full size cards

Apr 12, 2021 6:35 PM in response to TedCrews

Resetting settings fixed mine ringing when in silent mode. It was a pain to update all my wallet cards, WiFi PW, CarPlay and a bunch of little things that came up during the next couple of days. But my phone also seems more responsive, especially the touch screen. Maybe this cleared up some other settings that were messing things up.

Apr 15, 2021 8:04 AM in response to prachiti1996

Its Bull **** I feel like handing Apple my phone use my unlocked Plus until they fix it or give me a new phone. When I go to my Porsche dealer to buy a new Porsche they do not make ne reboot software/ wait on hold for hours make appointments. Porsche would drive to my house and deliver a loaner Porsche until they got it fixed at ZERO cost. Apple employees are nice and helpful it's time for them to have a Geek Squad/ Apple Squad they make 100s of Billions time to spend on customer service. If all "US" Apple users/buyer did NOT line up like cows evetime a new device comes out. Maybe they would fight for our business on an overpriced phone/camera.

Apr 21, 2021 12:19 AM in response to 12ProMaxAZ

is anyone noticed that nowadays this issue become major its increased before it was like once in a week or twice but now its like 5-6 times a day as i have observed. And apple support ia aware of it they are collecting data from users at which time with which contact do not disturb settings, that contact screenshot hiding the number to ensure emergency bypass is not open and sharing analytic test result in a period when this occur. I have shared all but after that this become worse and no reply from apple support call message has been delivered multiple times no reply.... and its a update issue the guy over apple support confirm that

Apr 22, 2021 7:55 PM in response to BarryMcKelvey

I’m still having this issue, on latest iOS. I have an iPhone SE (2020) so it’s not just the iPhone 12 that’s effected.


A reboot seems to fix it for a while but it comes back soon enough. Extremely annoying and worrying.


Weirdly though mine never seems to be that loud, but still clearly audible. My ringer volume is set to max and it definitely isn’t that loud. Seems like it might only come out the top speaker. Or maybe because my media volume is quieter it’s at that volume or something. Either way it clearly shouldn’t be happening.


Worried it’ll happen when I’m at something important like a job interview or something. Not something I should need to worry about, really makes me anxious.


Hope Apple fixes this soon... getting really ridiculous now.

iphone 12 Pro Max Still Ringing in Silent Mode

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