iphone 12 pro screen cracking

I have a great solution for your screen and it’s called a screen protector ☺️

EugeneAskWhy wrote:

I have a great solution for your screen and it’s called a screen protector ☺️

Closing the barn door after the horse is gone.

First one happened within a week. I kept thinking there was a hair on the screen. That was right across the center.

Now I have a diagonal one. Across the top left corner.

I carry it in my back pocket. And really, I’m not that heavy😳😂

This is the first time I have ever had a crack in an iPhone screen and have been using them since the 3GS came out in 2009.

My phone is always in a case from day 1, never put face down and always kept in my front trouser pocket or jacket pocket with nothing else in there.

I had a call with Apple, sent images, got passed to a Senior Advisor, whose decision is final apparently, and was basically told it can't be a crack and I must have scratched the screen. All Apple shops are closed and the nearest authorised service centre is in England so I can't visit due to current travel restrictions.

My options are to send my iPhone to the service centre, leaving me without a phone, or just ignore the screen damage. If I send it away and they decide it is a scratch not a crack I will have to pay for the inspection and full price for a screen replacement if I decide that's what I want.

I'm really cheesed off about this. The phone cost £1,000 and I am convinced there is a defect in the screen but Apple seem to be doing all they can to ignore the problem even though this thread plus other reports on the web indicate something is amiss.

Of course I have a cover AND screen protector. I have always had one on every phone I have owned. I had my last iPhone for over 4 years and it still looks like new. I would not be complaining if I had just dropped it or it scratched. Out of the blue, with the cover still on, it cracked. That is why I am so upset. It has to be a manufacturing defect. My cover and screen protector are intact, not a scratch on them which means that there is something wrong with the quality of the phone.

Of course I took it up with Apple. But they said it has happened to a lot of customers,

the rear glass breaks for no apparent reason, but not enough complaints yet. To be patient to see if more people come forward. And of course I have a cover AND screen protector. I have always had one on every phone I have owned. I had my last iPhone for over 4 years and it still looks like new. I would not be complaining if I had just dropped it or it scratched. Out of the blue, with the cover still on, it cracked. That is why I am so upset. It has to be a manufacturing defect. My cover and screen protector are intact, not a scratch on them which means that there is something wrong with the quality of the phone.

I just got the IPhone 12pro max and the screen protector I put on, since day one, now has two cracks in it, and I’ve not dropped my phone. They seemingly appeared over night. The first one, seemed really weird because I put my phone on the charger for the night, and came back to it in the morning with a crack. The same thing happened to me this morning, and since I assumed that the first crack must have been my own fault, now I’m not so sure because nothing happened to my phone last night.

😓😢

I’m in USA yes they offered a few options. It’s the hassle of going through the motions and money available to make it happen for something their fault. Do you have insurance etc? Maybe try again as I believe they’re more aware of the problem. Cheers,James

There are literally millions upon millions upon millions of iPhone 12 out in the world. Very few reports of cracked screens however. This thread, in the worlds largest forum devoted to Apple iPhone, would be statistically, incredibly insignificant in terms of the numbers of phones being used.

We don't get to see peoples phones as this is a user to user only forum. Apple isn't here and won't comment about this. And no one here works for Apple.

If you can prove your phone has a manufacturing defect (often extremely difficult to prove), Apple will replace the phone. They "may" at their discretion offer you a one time replacement. But the comment above from QuickTimeKirk that accidental damage is not covered by Apple Warranty is fact. Most people do not get free replacements for cracked screens.

Interesting to read your post,

I have noticed a 10mm crack spear on the bottom of my 12pro. The phone is 8 weeks old and kept in a Nomad case and never dropped or knocked.

How did you go about getting a replacement? Surely there must be an issue with the glass. So much for the Ceramic Shield.

I bought my iPhone 12 on Sunday, on Monday after having it in my scrub pant pocket, that is on the side of my leg, I get to work, take it out and there is a crack. It starts approximately 3/4 of an inch from the top of the phone and extends about halfway the phone and stops. I am so mad because I had it 1 day and this happened to the most durable iPhone yet! Really!

This just happened to my 12 mini too, in less than 2 weeks. Not dropped. Has a screen protector & in case. I’ve been extra careful because my work phone, an iPhone 11, mysteriously cracked about 10 months in. It barely left my office & had a screen protector & case. I assumed (hoped!) it was a fluke but have been ‘on guard’ since. After realizing I had a crack in my new personal phone, the 12 mini, today, I wanted to find out if it was just me and see it’s not. :( I’m sorry to learn this is the new normal for Apple. Like others I had an iPhone 6 for many years before this one that was dropped over the years & never has a scratch or crack, & it was in a case but did not have a screen protector. Thanks for the info! I know not to waste my time on trying to get it fixed for free. And won’t bother with a fix at all until it’s unusable, since it sounds like it will just happen again.

Yep, Apple tried giving me a bunch of chin music about having keys or change in my pocket with the phone. I explained to them that I treated this 12 like I did my 8. And when I traded the 8 in it was immaculate. Apple know it’s a problem, they know it’s due to substandard screen glass, they just don’t want to fess up to it. They don’t want to fix all the screens for free. But from what I have researched, it’s just a matter of time before they have to admit it.

Looking at that damage it's honestly hard to believe it spontaneously cracked without any pressure whatsoever. Do you carry the phone in your pants pocket and sit on it? What I initially thought were cracks in my iPhone 12 pro front screen turned out to be scratches. Bottom line is the screen is more crack resistant when dropped compared to my iPhone 6 but the downside is it scratches more easily. I bought a protective case which prevents the screen from touching surfaces and that prevents further scratches.