iPhone 12 pro max doesn't charge

I recently purchased a iPhone 12 Pro and a iPhone 12 Pro Max. The Max won't charge using any of the chargers I have from my iPhone X but the regular 12 Pro charges just fine. Is the Max just defective? It should charge using a standard Lightning cable that charges any newer iPhone, correct? I'm not concerned with wireless or fast charging here. I just want the Max to charge using my existing cables. Thanks!


Also, it won't let me select any iPhone 12s for the device this post is related to so I had to select iPhone 11 Pro Max

iPhone 11 Pro Max

Posted on Dec 21, 2020 2:51 PM

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Posted on Dec 21, 2020 3:16 PM

you should be able to charge both new phones with any lightning cable.

Have you tried other chargers as well?


Here is a support article for charging issues, see if it helps.. does the cable seat properly? maybe look up into the port and check for obstructions. If something is up there power down the phone and use something nonmetallic like a toothpick

If your iPhone or iPod touch won't charge - Apple Support


62 replies

Feb 26, 2021 6:11 AM in response to reridnour

After reading all of these, it sounds like we all are having the same problem. My 12 pro Max would not take a charge on the wireless charger last night for the first time since I got it a month ago. I had to plug it in, which it did start charging. I know it’s a phone problem, because I have four of these wireless chargers around the house and the phone doesn’t work on any of them. Ugh. New phone new issues

Mar 6, 2021 9:02 PM in response to reridnour

Having the same exact issue here. Waited over a month for my back ordered iPhone 12 Pro Max. Finally got it late December, haven’t had any issues until today (2 months later) now my phone won’t charge unless it’s plugged into the car. I haven’t tried the Magna wireless charger yet. I’m using a brand new APPLE brand lightning cable & power adapter that came with my previous iPhone 11 that I held onto. My old charger & adapter had been working with zero issues until yesterday. Swapped out for the new ones never used before from previous phone, worked last night, today nothing. It’s like the charger is dead. I called Apple support, they claim they have not heard of this issue yet (even though I’ve read numerous reports of this). The nearest Apple store is a 2hr drive away. If I have them rush me a new phone in the mail they want to charge me $1099. What? I should not be having this issue. Phone is under warranty & I have no water or dropping damage to my phone. Ridiculous.

Mar 24, 2021 10:14 AM in response to CorrollDriskell

Mine has charger issues now all of the sudden four months in went from overall battery from 100 to 98 percent I have had it since November that it came out I’ve charged it 109 times they said they ran diagnostics and nothing is wrong I got two different answers th said because I did the last update it changed it the other lady said no it had nothing to do with it it’s just the use of my phone mind you I have been taking good care of it I’m not sure what’s going on ! I’m starting to wonder about Apple lately ! I may just eventually go back to Android as much as it pains me !

Mar 24, 2021 10:49 AM in response to almarys49

Trying to understand your post..

Are you having issues charging your phone? Or you just don't like that the battery health has dropped to 98% and you're calling that a 'charger issue'?

If the latter, then there is nothing wrong. If you've gone thru 109 charge cycles, that's about 20% of the life the battery is designed to last for. (should get 500 charge cycles by the time it drops below 80%)

If your health is only showing 2% down, that's actually pretty good.


So if that's why you might go back to android, you'd be doing so just because batteries degrade over time?

AFAIK it won't be any different with an android.

Apr 6, 2021 12:24 PM in response to philipfromsalt lake city

I have the same issue. I make sure the charge icon is displayed before I go to sleep only to wake up with a lower battery percentage.

You can even see on my battery graph where I plugged the charger in last night and yet it slowly drained overnight & that’s using the Apple USB 240v power outlet & charging cable.

No debris in the port & lightning connector in as far as it goes.

Apr 19, 2021 10:59 AM in response to reridnour

Having the exact same problem that everyone here is describing. I’ve also tried all the tips people are suggesting (plugged directly into wall vs extension cord, restarted phone, updated phone - I’m on 14.4.2 right now - port is clean, there is no moisture in the charging port and the phone has never been exposed to water or moisture, NOTHING is working. When the phone shows it’s “charging” the percentage doesn’t move, or worse, it still goes down. I have no idea what to do... Has Apple acknowledged that this is a huge issue yet?

May 5, 2021 10:00 PM in response to maggiefrombettendorf

Same issue here ! Had my iPhone 12 Pro Max for just over a week and charging with cable stopped working.

I think it stopped working once I start using the original magnetic apple wireless charger.

I have the apple 20w usb-c charger with original cable(s)!


Second problem is that apple car is not working anymore as it require for my car a cable connection.

I will try to go this week to the apple store in the hope to get some help or answers!


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iPhone 12 pro max doesn't charge

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