M1 chip MacBook Pro trackpad not functioning (mouse cannot move)

After a memory reset - which by the way is NOT ANYTHING LIKE other Macs, and after a full OS reinstall and update - my trackpad has no further problems. The entire computer crashes and reboots though... I am waiting for a replacement. A courier turned up today to take my existing machine back to Apple. I have not had the replacement yet. Bit of a total cockup all round. I blame covid. By the way, my Long Covid has been greatly lessened after I had the 'Oxford' jab. Make sure you get your's asap !

Happened twice with me when at starting up, I found the problem to be the Touch Bar, when start up will appear first the controls on the right of Touch Bar, if I try to move the cursor will freeze, but if I wait few seconds to load the left controls on the Touch Bar, that will no happen, so I guess it is a software bug.

Exact same issue. almost a week going back and forth with Apple, software installs and expect they'll eventually give new hardware which might be defective throughout?

Real nightmare. Unusable.

It's a KNOWN issue at this point. Other threads about this yet they act like it's brand new problem for me. Couldn't have happened at worse time professionally.

I would not recommend buying an m1 right now.

Apple, please respond to users with this issue with what we're to do and not waste our time on hour calls, genius appointments, OS reinstalls that don't work.

Come on.

Could you tell us what do you mean by upgrading your Mac?

Just gotten the 2nd replacement Mac from Microcenter today and the same bug would show up wth the tracking/pointer malfunction, off target! I really am desperate for a fix but the Apple tech support has no idea what to do. They suggest I send the computer in for them to check.

Nothing will fix the computer. I went through every incarnation listed here. Calls, chats, reinstalls, 3 on site appointments. There’s something wrong with hardware in at least some of the m1 airs. I showed them this thread and they kind of ignored it. I lost more in a week of doing this than the computer cost by not being able to work. Finally was able to exchange it. I was afraid of the air and upgraded to pro even if I felt like a shmuck. Apple of course offered no assistance or compensation for their lemon. Was charged full price for upgrade.

My pro has the same issue. I chat with the tech service and was given suggestions to run diagnostics plus upgrade the operating system. Both doesn’t work for the issue and the issue come up more frequently. I made an appointment to be onsite on Wednesday. I wish it will be helpful though it probably will not. May I ask how long did you have the air and they offered the exchange option?

This just happened to me for the first time twice in one evening. New MacBook Pro M1 bought Feb 2021. I started the computer, the pointer was frozen. I had to restart it with the power button and then it worked. Has anyone heard back from Apple?

I was suggested to run diagnostics and upgrade operating system. I did both, no help to address this issue. Then, I was adviced to apple retailer store and run physical check. I am going to visit retailer store tomorrow.

A lot of this on this thread went through all of that. I spent over 20 hours in calls, set ups, traveling to stores. It doesn't fix problem. If its in the window to exchange I suggest do it right away.

I just experienced the same exact issue, I received my MacBook Pro M1 16 gb RAM today. Upon opening the lid and logging in the pointer froze in place. I was able to select by moving the trackpad, apps so I know something was working but the pointer definitely was stuck. I closed the lid, upon opening it restarted on its own and logged in again but had the same issue. I opened an app by using the keyboard and it allowed a little movement of the cursor to allow me to select restart- seems as though it glitched all the way to the top of the screen. Restarted the laptop and so far it seems to work but now I am concerned that this might be a problem for a $2000.00 laptop that I just received today, this is unacceptable. I have nothing installed on it- fresh out of the box, connecting it to the wireless network and setting up my account.

I just got exactly the same problem on my new Macbook pro M1 16Gb 512SSD after 3 days using it. The trackpad doesn't work and the pointer frozen. After a few minutes I try to restart the Mac, but it did not respond. I really got disappointed and frustrated. I had never questioned apple products before, but now I have to think about it.

Then I called the customer service and they offer me a replacement but I have to wait for another 2 weeks. So disappointed!

I dout that they will recycle this Mac, it would become a new mac for another person!!!!?????

It a new Macbook pro with 3 days old. Thats ridiculous!

What would I do if I get the same problem on the new Macbook coming?

I have the exact same issue..brand new Macbook Pro 13 M1 16GB ram 1TB SSD...All of the sudden the trackpad (or external USB mouse doesnt matter) became to the point where I could not control the cursor on the screen...Apple NEEDS to fix this on a $2500 machine! This expensive of a machine and these types of problems...come on Apple. I returned it and got another one and had exact same issue. Get with it Apple!

Same issue, dont know what to do. Also, I noticed my safari just crashing down, stopping all the webpages to respond and unable to close (close red button and minimize yellow button just faded off). Have to force quit and reopen again to get the same issue in few minutes. I do not know what to do as I am out of return window too. Apple chat has asked me to run diagnostics, where no issues were found. What to do guys? any suggestions for my case?

Thanks in advance!

Call support. it may out of the cancelation period, but not the fix it for free period. They will do what they can (or get you to do it ) and if that fails they can replace it. I am typing on my second M1 and waiting for my third - second replacement. These machines are buggy - not just the software. I doubt that it is a design issue though.

My experience with this is that the problem vastly reduced after I reinstalled Big Sur to the latest version - not just updated, but reinstalled. It did not go away totally, it is acceptable now although irritating but very infrequent.

Note, the memory variable reset system is different on an M1. The Apple phone people told me this eventually, the first few I asked didn't know of the changed system.

The new method is :-

Shut it down, then restart but hold the fingerprint key down until an options screen is displayed. Then follow your nose to reset via that method.

Sorry I can't remember the specific terminology, but I hope the method is clear enough to follow.