iPhone 12 Pro max (IOS14.4) won't unmute group message

I muted a group conversation on iPhone pro max iOS 14.4. Now when I unmute it, it goes back to mute when I receive a message on the group. I've tried going into info and unmuting, also swiping left on the group name and unmuting. Still goes back to muted. I've also tried turning off alerts in messages, restarting and turning message alerts back on. Still the same thing happens. I also tried deleting the conversation and having someone add me back on. It will say unmuted until I receive a message on it and then it will mute it and I don't know it is there until I physically look at phone. (no audio). My other messages are fine. But I've never muted them and tried to unmute them. Does anyone have any suggestions on how I can fix this? Thank you for your help.

iPhone 12 Pro Max, iOS 14

Posted on Feb 16, 2021 2:58 PM

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Posted on Apr 5, 2021 11:04 AM

I figured out how to fix it. Reset your settings. General—> reset —-> reset all settings. Just note- you will have to reconnect to your WiFi and fix any notification settings you may have changed

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19 replies

Apr 8, 2021 8:24 PM in response to shakamar

I have an iPhone, Apple Watch, iPad and MacBook. Turns out I had (probably) muted the chat on another device. Going to one of my said other devices, muting that convo and then unmuting it seems to have worked.


The kicker was, the convo only showed muted on my phone, not on any of my other devices, but it also wasn’t alerting on any of my other devices. Which is why I muted the convo, then unmuted it. It seems to be a syncing issue, but it’s resolved now.

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iPhone 12 Pro max (IOS14.4) won't unmute group message

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