When using my Powerbeats Pro, the left earpiece shuts down randomly, even if it shows more than 80% battery on my iPhone. This only happens with the left one, the right one works normally.
Hello oscarrdz1977,
Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your PowerBeats Pro. It looks like the left earpiece shuts down randomly even though the Beats have more than 80% battery. We're happy to help. Have you tried resetting your Beats? A reset can help with power and other issues.
Check out the following support articles:
Update the firmware of your Beats product
Cheers!
Has anyone with the problem tried this with iOS15? I can’t upgrade yet as I have a managed corporate phone but wondering if anyone else has? TIA!
I'm on ios 15.
the 55% battery shut down on my left buds is still here unfortunately.
Same here, just upgraded to ios 15 and the problem persists. There is no firmware update bundled with the new OS version.
Same. Problem still persists despite upgrading to iOS15. Oh Well. My Powerbeats pro is just a paperweight. Wish Apple would acknowledge the problem.
Same problem here, right ear cuts off when 55%, comon Apple we need a solution!!
Having same issue both shut down at 50%. Has anybody resolve this issue?
Also just realized that the left bud drains quicker than the right.. both started at 100%… right at 88%, left at 55% and the left just crashed!
I have the new firmware and the earbud is still cutting out. :(
I think their overall support network has dropped over the last bit. They used to be great now not so much
Apple's absolute silence on the widespread problem is also very frustrating.
Anyone have any ideas on how to address this?
[Edited by Moderator]
did apple replace your pros?
I’m having the same problem - right headphone turns off despite being charged, left one continues working. Tried resetting, draining and charging again, updated ios - nothing helps.
Unfortunately there’s nothing we can do for now. Apple does not monitor these forums so their engineering team has no clue the issue exists. Until they do, there will not be a solution.
Can you send me the right earbud? How do I get in contact with you?
Exact same issue here.
Apple, can you please investigate? Left one dies at 55% and then drains.
PowerBeats Pro shutting down with battery
