Apple CarPlay keeps disconnecting (2021)

2020 Kia Sportage, this started a few months ago for me.

I thought it was the phone case not allowing the plug to stay.

Switched cases and same thing.

I rely on Waze and Siriusxm for my commuting.

I find this now to be dangerous as I have to either plug and unplug over and over or...it does it alone sometimes but never stay on.

Enough finger pointing, GET THIS FIXED NOW.

I just did the latest ios update and didn't resolve this issue.

You have facts to back that up ?

My post was in general, to either parties and since it's not just Kia then seems to be an Apple issue.

I don't care who is at fault, I don't want to see anyone crash and die.

I agree, but I have read nearly all of these posts here and elsewhere and the cars include Peugeot, Honda and others.

My beef is my car was fine for two years and what changed ? Apple ios did.

I'm calling my dealership now and it was just in for a recall for something else. If they had a fix for this they should have done it then.

I'm not here to pick fights, I am looking for a solution.

Apple iOS changed but that doesn't mean the issue isn't with your automaker.

The example I often give is that a calculator should give the same answer if asked to add "2 + 3" or "3 + 2."

However, if there is a bug where "3 + 2" is calculated as "6," that doesn't mean the person trying to add "3 + 2" is at fault.

Dealerships do not address any issues they are not aware of and that you did not complain about, as they don't get reimbursed for just applying every available software update, assuming one even exists and that they know to apply it.

You have to complain to them about it, vociferously if need be.

So I just did call Kia and they have nothing in the pipeline concerning this issue.

He wasn't aware of any complaints either.

They said they will look into it and call me back. I won't hold my breath for that..

Back to square one.

JHC, how do they not know of any issues ?

It's their job !

I tried an apple fix from another site and just went for a ride, was fine for about 4 miles and off it went.

Did it twice over 8 miles roundtrip, I just left it off.

Maybe they will actually do the research it seems we all are doing here and get back to me.

Because the phone staff at any large company does not know about every bulletin issued on every problem, they just know what their database tells them and what they are updated upon in meetings.

Quite frankly, many people have gotten in arguments with their dealerships, who have insisted there are no updates available, until they show their dealer the image above, at which time their dealer looks it up and says "Wow, our system didn't show anything."

I had a 2020 Hyundai Sonata and never had a problem with Apple Car Play disconnecting. Then someone t-boned me, and it was less expensive to get a 2021 Sonata than a used 2020 model. I drive for GrubHub, and it's critical that Apple Car Play work so I can get directions without pushing buttons. But with the constant disconnects, I have to push the button to reconnect at least every 5-10 minutes, and sometimes I have to reinstall Apple Car Play altogether. This feels like (another) accident waiting to happen!

Well I was messaged by the local Hyundai dealer here in Melbourne yesterday that an IOS update (IOS15) from Apple will fix the issue and that it’s coming in September and then Hyundai are also going to be releasing a further fix for the wifi issues in the car’s head unit. They said this will be released in September around the same time as the Apple update. Way too long to have to wait to get this sorted for everyone I think although mine’s been way more stable following what I last posted to do.

I have perused Hyundai Australia on this and they have confirmed in writing that this is an Apple issue and does not represent a manufacturers fault so accept no liability, they have advised that perhaps the IOS 15 update may help rectify the CarPlay issue but I would need to contact Apple not them.

Sadly, there's nothing anyone can say except for the fact that Hyundai Australia is not in fact providing the AirPlay compatibility they advertised.

Whether there is anything that can be done in Australia from there I couldn't say.

I have escalated this to the ACCC as well as Queensland fair trading, perhaps a push from a Government body will force someone to look at this, at the moment both the dealer and Hyundai have washed there hands of it, would be good to know if IOS 15 will fix it ?

No one here could speculate on what will or will not be included in a future release of iOS, but given this issue does not occur on many CarPlay implementations, I would say it may well be performing as specified.

We won't know one way or the other until iOS 15 is actually released later this year.

I have simular on my new 2021 G90. It always drops within 30 miles and then sometimes within 5 seconds after I plug it in. I have an iPhone 12. It also does same with wife's iPhone X and my other iPhone 7. I have tried ALL of the suggestions. Dealer says they have no fix.