Apple CarPlay keeps disconnecting (2021)

As there appears no workaround and no certainty if this will be rectified it might be time to ditch the iPhone and switch to the dark side as they seam to have it sorted, a shame really was just about to pull the trigger on a new M1 Mac as well ☹️

Apple or Genesis needs to do their job and fix the issue. There are too many of same problem on Apple and Genesis Forums to ignore. I have bought 5 Genesis over last 10 years and this will be my last if it is not.

I don’t think you will be alone, really hard to believe you can get away with selling the car without informing the consumer prior to purchase, I certainly would not have purchased the car had I known and I suspect I would not be alone in saying this either.

Sadly, that’s the way auto makers tend to be.

They really aren’t used to dealing with user-supplied technology yet; their software schedules tend to run on months to years, though some automakers are getting better, especially the ones that can push updates over the air rather than via a service visit.

From what I know about Apple Engineering, I'm sure Apple has CarPlay protocol analyzers and access to a 2021 Elantra, and that they know exactly why this happens and have informed Hyundai of such.

By the same token, I also suspect Hyundai has someone on staff with an iPhone. 🤣

It's just a matter of someone there telling whomever works on their infotainment systems to look into and fix it.

I do not know who the blame goes to either but they can add Genesis G90 to the list. I agree with what we pay for the phone it should work all of the time and what we pay for the car $80000 it should work all of the time. Since mine has done this from day one I would almost bet Genesis sold me a car knowing it had issues.

Add Audi to the list, my friend said it has never worked for her, but it surely can't be an Apple problem now can it. I have an 8 hour drive today and then the next day and I have to use the phone alone, waste of money.

I'm sure Madcowoof will blame anyone but Apple. Wife has a Samsung so I'll report if it works. I think that will be telling.

Apologises guys, I had put a post up with a YouTube link showing the issue much better than I could explain, I did not realise this was not allowed here, easy enough for anyone interested to search for.

Okay, so I drove 8 hours to southern PA. Thursday and used my iPhone, didn't work plugged in at all. I just turned off the Kia AV unit.

Tried it again the next day for 4 hours and nothing.

Yesterday (Monday) driving back I used the wifes Samsung phone with carplay and it worked flawlessly the whole way back.

7 hours straight and no disconnects.

Those are my results, make of it what you want.

All I know is my Carplay is dead till my phone works with it.

Okay, so I drove 8 hours to southern PA. Thursday and used my iPhone, didn't work plugged in at all. I just turned off the Kia AV unit.

Tried it again the next day for 4 hours and nothing.

Yesterday (Monday) driving back I used the wifes Samsung phone with carplay and it worked flawlessly the whole way back.

7 hours straight and no disconnects.

Those are my results, make of it what you want.

All I know is my Carplay is dead till my phone works with it.

I am in Dallas Tx area and do not know where all of the posters are located but….. I have owned 5 Genesis's over the last 10 years so am familiar with the Brand. I have been in touch with Genesis Corp and have a case person working directly with me to hopefully get to the bottom of this. With that being said, they have sent me the latest firmware update which took almost 3 hours to download to a thumb drive and install.  They sent me the download after I told them the dealer told me there was not a fix....period.

The system worked  without flaw. I then removed the genuine Apple cord used a certified third party cord and it dropped out again. I have put the Genuine cord back on and no issues. I need to try this for longer than my usual drive to and from work which is about 45 minutes.

If this does not fix the issue they are sending a tech, over the next couple of weeks, to look at the situation. This tech is not affiliated with any dealership .

So rather than be upset at Kia, you will blame the phone?

I did the same for a week in a rental Jeep Compass two months ago and had zero CarPlay issues.

Ultimately you have to go with what works for you; if CarPlay didn’t work I’d rather just keep my iPhone paired just over Bluetooth.

Third party cords may have dubious shielding that could cause RF interference that interferes with CarPlay.

It’s not “use our cord,” it’s “use a quality cord.”

As an example, the $5 brightly colored cords in a jar at the register at your local gas station are unlikely to be quality cords.

I called Kia as you requested, got zero help.

I used an Android phone and it worked perfectly for 7 hours straight.

Tried my phone on another car and disconnected in seconds, android again perfect.

Am I missing something ? It used to work great and now doesn't at all.

Only updates were to my phone with Apple.

Now it's useless.

I'm not mad either, I just want what I paid for. What I continue to pay for, a service that doesn't work.

It’s happening with wireless CarPlay as well so it’s not just the cord that’s causing an issue. I had a 2016 Elantra with wired CarPlay and no issues. Now I have a 2021 Elantra with wireless CarPlay and have issues with it disconnecting randomly. I don’t have the option of using a USB cord anymore for CarPlay but I can tell you it’s not the cord that’s causing these disconnection issues because wireless Apple CarPlay is experiencing the same disconnection issues.