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iPhone text messages disappeared

I have an iPhone XS. It was backed up one week ago. Yesterday, several text message threads disappeared.


I restarted the phone. I turned iMessage on and off. I turned SMS and MMS messaging on and off too. However none of the message threads returned.


Does anyone have any ideas on what the issue is or a fix?



[Re-Titled by Moderator]

Posted on Mar 13, 2021 5:39 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2021 8:13 PM

Under settings, I went to iCloud. There is a section that says Apps using iCloud. Messages was turned off for some reason. As soon as I turned it on the missing messages started downloading back to my phone. Hope that helps someone cause I’ve spent the last 2 hours trying all the other suggestions and nothing else worked for me :-)

78 replies

Jan 11, 2022 12:26 PM in response to Old_Soul_Ronin

Same problem, and I didn’t have ‘Forever’ selected, but never realised this was an option. Somewhat unfair on those with attached personal memories or business-critical correspondence.

I need those text messages back… Apple, or anyone here, what is the simplest, quickest way to do this without using a third-party app? If I have to use one, which is recommended? TIA

Apr 5, 2022 4:48 PM in response to CaryReese

I have just discover the same problem with one very important contact where all the messages history is completely gone except one message from a week ago, iPhone iCloud settings are set forever. When I check to see if my messages are safely been backed up to iCloud I see that messages is turned off, when I turn it on I get a message saying “messages in iCloud not available because iCloud and iMessages are different” .This is a new iPhone 13 just bought in January and my iCloud is set to backup every night when the phone is plugged in and connected to Wi-Fi, really hope some one can cast some light on this issue because I desperately need this info back

iPhone text messages disappeared

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