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Since iOS 14.6 update iPhone's battery drains while my smart battery case remains fully charged

I just updated my iPhone 7 to iOS 14.6 and since then the iPhone's battery drains while my smart battery case remains fully charged (ps. I did try all the steps stated in other articles).

Does anyone have a similar problem? if so do you have any solution?


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Posted on May 26, 2021 10:57 AM

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Posted on May 29, 2021 9:08 PM

Yes indeed. Had reported this issue at Apple Support. After iOS 14.6, the smart battery indicator no longer appears at lock screen the moment u plug in/unplug the charging cord, and the iPhone apparently draws power from the internal battery instead of the case. Remove/re-attach the case seems to be the temporary solution. The issue did not occur prior to iOS 14.6, i really believe it’s a iOS bug. Hope Apple Team could investigate & rectify it asap as it’s quite a serious issue.

171 replies

Jun 16, 2021 2:26 PM in response to iMomo7

I had the same issue. Seems to happen when both the smart battery case and the iPhone 7 battery are fully charged. I let the iPhone battery run down to about 90% and then I reboot the iPhone. When it restarts, the iPhone battery starts to recharge up to 100% and the iPhone continues to run off the smart battery case. No need to remove the iPhone from the smart battery case.

Jun 16, 2021 5:57 PM in response to Rmac12

Yes they essentially took the smart out of the smart battery case and made it dumb. Now it just treats the battery case as if you are plugging it in to any wall charger. Then after you are all charged up the the smarts are all gone and it forgets about the case until you detach then re attach. Glad I got back to 14.5.1 to wait for a fix that totally has to be coming in the next update.

Jun 17, 2021 3:12 PM in response to imagineadam

It appears the update is treating different phones and different cases in different ways. As I said earlier my iPhone 11 promax and its Apple smart battery case is churching up just nicely. It doesn’t display as two separate batteries however. However it is charging up the battery case initially and the battery case is then in turn charging the battery.

how do I know this? To test both items i used the phone for 12 hours attached to the battery case. (Normally in previous IOS updates it indicated 3/4 of the charge is gone from the battery case but the phone is 100% charged. )

i removed the phone from the battery case and then plugged the phone directly. The phone displayed 100% charged. Therefore the case was charging the phone. I plugged in the case separately from the phone and it charged up fully in a couple of hours. Orange light-charging to green light - fully charged case.

next test. I used the phone for 12 hours with the phone/case combo plugged into the wall for the full 12 hours. Separated the 2, plugged the case in, and it showed green-fully charged, iPhone 11, fully charged.

conclusion. With this specific combo, iPhone 11/Apple smart battery case, it is functioning properly but does not display the smart battery case info at all. Hope the developers get their act together.


Jun 20, 2021 6:26 PM in response to iMomo7

i have the same problem, it happened after the update, the percentage doesn't show up now, and the case will not work, unless i do a hack. the Hack is: 1) Go to settings 2) turn on 'Airplane Mode' 3) turn off Airplane mode 4) power down the iPhone 5) power up the iPhone. Now the phone recognizes the case and drains the case first and when it is drained, the iPhone uses the phones battery. I do hope Apple Tech will see this and fix this flaw.

Jun 21, 2021 3:35 PM in response to 37denver

your option is very long, try every time after disconnecting the power cable, remove the iPhone from the smart case before disconnecting the connector and insert it back with subsequent unlocking to activate the accessory, it takes much less time (and yes, this is also a temporary fix, we are waiting for updates from Apple)

Jun 22, 2021 2:08 AM in response to iMomo7

I am having exactly the same problem, had the smart charger case for 2 years now and is brilliant, would not be without it. However, following the last IOS 14.6 update, the phone does not charge from the case. The phone will run out of power while the smart case battery is 100% - Crazy


My question to Apple - When are you going to fix this bug in IOS 14.6 Please ????

Jun 23, 2021 5:42 AM in response to SCOMOR202

I have an iPhone 7 with the smart battery case. I have tried the usual ways to reduce battery power (brightness, stopping the background refresh and turning off bluetooth) but the phone still drains down with the battery case fully charged. The icon on the main screen showing the amount of battery left in the smart case has gone to be replaced by one that looks like a second phone that shows fully charged with the phone's battery depleting.

Jun 23, 2021 6:42 AM in response to Girlie Mac Novice

this is a temporary fix that works until you connect and disconnect the power supply for charging, it is much easier and much faster after disconnecting the charging cable to slightly push the phone out of the smart case, before disconnecting the connector and inserting it back, press the home button to unlock and activate the accessory, it takes 5 seconds, it works exactly the same until the next connection of the power cable for charging.

Since iOS 14.6 update iPhone's battery drains while my smart battery case remains fully charged

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