Since iOS 14.6 update iPhone's battery drains while my smart battery case remains fully charged

I just updated my iPhone 7 to iOS 14.6 and since then the iPhone's battery drains while my smart battery case remains fully charged (ps. I did try all the steps stated in other articles).

Does anyone have a similar problem? if so do you have any solution?


[Re-Titled by Moderator]

Posted on May 26, 2021 10:57 AM

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Posted on May 29, 2021 9:08 PM

Yes indeed. Had reported this issue at Apple Support. After iOS 14.6, the smart battery indicator no longer appears at lock screen the moment u plug in/unplug the charging cord, and the iPhone apparently draws power from the internal battery instead of the case. Remove/re-attach the case seems to be the temporary solution. The issue did not occur prior to iOS 14.6, i really believe it’s a iOS bug. Hope Apple Team could investigate & rectify it asap as it’s quite a serious issue.

171 replies

Jun 27, 2021 11:06 PM in response to dwaits

Was a solution found to this issue. At the time I initially downloaded 14.6 I had an iPhone 8 in an apple smart battery case. It had worked fine up to that point. After the update to 14.6 it exhibited the behaviour described above: it would charge fine but feed no charge to the phone unless I manually disconnected and then reconnected it to the phone. I took it back to apple and they replaced the smart case. At the same time I bought a new iPhone SE (2030 Ed). When I set up the new phone it downloaded iOS 14.6 and the replacement battery case exhibits the same behaviour. Must be a software bug?? What’s the fix ??

Aug 14, 2021 6:37 AM in response to ggioma

My iPad Air started to have an issue with the charging port after this update. It’s the 2017 generation. It would only charge at certain angles with certain cords I thought the update killed the cords. Have tried using the original cord and block? What fixed the iPad got me was I got some of those cleaning things that look like tooth brushes on Amazon and cleaned the charging port . Also maybe clean where the phone makes contact with the case. If not hopefully it’s under warranty.

Jun 5, 2021 6:10 PM in response to Milliebro

Salve, anch'io ho lo stesso problema Iphone7 e Battery Case dopo l'aggiornamento alla versione 14.6 il battery case non funziona più come prima, due alternative nel caso del mio IPhone 7 devo eseguire il DFU ovvero reset del telefono premendo tasto del volume basso e tasto laterale oppure togliere il battery case e rimetterlo speriamo nel 14.7..

Jul 8, 2021 10:42 PM in response to iMomo7

If everyone else with this issue, took the problem to an Apple store and reported it, so it gets reported down official channels I think Apple will address it quicker. As it’s an ISO 14.6 software problem, which Apple have yet to acknowledge. I can’t believe this was not spotted prior the update testing , before being released. It can be seen a cynical way for Apple to make use of smart cases obsolete? Not a good way to treat loyal customers.

Jul 9, 2021 2:58 AM in response to Lisannez

I know it’s not easy finding an official Apple store to report this, as a lot of people get their phone via online or phone networks. But going face to face with an Apple department, is more likely to get the concerns raised here dealt with more effectively. Contacting Apple’s customers services would be another option. Email, phone, tweet as you say. But the person will a facelesss contact.

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Since iOS 14.6 update iPhone's battery drains while my smart battery case remains fully charged

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